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September 2023 by Emily Orvis-Bowers
Horrible experience trying to get a hold of the pharmacy over the phone. Takes 30+ minutes to talk to someone each time I've called. Even going inside you are waiting no matter if youre the only person there or there is a line. Most recent time I called I was rerouted through their automated service 3 times. Would recommend using a different pharmacy.
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September 2023 by Stacey Bryant
Absolutely terrible pharmacy services. Recently moved and got my prescription forwarded here. Have two regular prescriptions and they were not able to fill either one in full and still owe me doses. Now that my prescription is running low I have spent the last three days trying to get them to answer the phone to get the balance of my prescriptions. I have called twice daily and been on hold for more than 20 minutes each time, been disconnected once and my current time on hold is 22 minutes and counting. Have never had such poor service in my life. I would tell them this but I can’t even get them to answer the phone. I will have to now go in person to sort this simple prescription shortage dealt with. Do better Shoppers. Do better
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September 2023 by Sandip Patil
Pharmacy Review: My experience (15 Aug 2023, time: 4:30pm to 5:00pm) picking up my daughter's prescription was marred by a middle-aged female employee's extremely poor attitude(There is no Name tag on her coat). Upon informing her that I was there to collect my daughter's prescription and had insurance, she responded rudely with "what insurance" and gave me a judgmental look. Although I displayed my insurance card, it took nearly 15 minutes for her to input my daughter's name into their system. Despite being a regular customer for two years, when I suggested using my name and DOB to find my information, she curtly replied that she "can't read my face," hinting at possible racism.My frustration continued when I asked about a receipt, and she loudly told in front of other customers that I would have to pay for it since my insurance covered everything(later I found receipt inside of medicine bag). This incident was deeply embarrassing and left me with a sense of unease…
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September 2023 by Linda Tran
The staff are incredibly unhelpful and unable to do things properly. I’ve called three times to transfer my prescription over. three different individuals have told me that they would call my pharmacy and asked me to call back to follow up. Each time I called back, I spoke to someone new where we would have to start the process over again despite me telling them that I’ve called before and someone had already been working on it.Also, the first person couldn’t even get my name spelled correctly despite several attempts. I’ve repeated said “L” for Linda and for some reason this staff kept writing down an “O” and even wrote “Onancy” as my name which isn’t even close.
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August 2023 by Jaspreet kaur
I would like to give thanks for Sonali and giving her 5 star for exceptional help to find the exact thing from the spot of Burt’s bees , Everytime ,I visit this store she is the one who welcome me with great smile by going back and forth . Always willing to give quick help and treat all the customers equally .
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June 2023 by Lenny Karat
Great store, good location but the Pharmacy; look elsewhere. I have waited in the line many a times. It's always the same, the worst response and attitude. Customers waiting, phones ringing, pharmacy being paged to take a call, no one cares. Not going back here again...
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May 2023 by Amer m
Negative stars if available. Someone needs to shut this pharmacy down. Nobody available to answer the phone, not enough medication to fulfill a prescription, waiting times over a day to pick up medication that is not the full quantity. Should these people really be supporting people who need medications for illnesses??? And this is all during the day that they consider their slower time. What a joke. Stay away from this place if you have any real illnesses and require medication within 48 hours. Save yourself.
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May 2023 by Kavi Kathir
They give zero care, and only 1 person works to serve a dozen people, even if the prescription medication is ready they told us to wait 30 mins, they may loose their customers if they don't speed up their services
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May 2023 by Ayaan
Extremely unhelpful cashier, asked me to go to another cashier as I bought shampoo. Told me to go to cosmetic section as I was purchasing shampoo. I previously had several times checked out on regular counters for similar products. There was no other customers waiting to be served.
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May 2023 by Emma
Great customer service from this Shoppers! Was looking for a particular squishmallow so called them in advance and they were very quick to respond even though it was a busy Saturday. They also have a great selection of beauty & cosmetics at this location and I was able to pick up some products I was unable to find at other Shoppers locations.
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May 2023 by manmeet kaur
cosmetics staff was very helpful and friendly. Went to this location on thursday evening, a lady working there helped me in my selection for skincare. She was very patient.
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May 2023 by anne saber
Terrible service and not professional at allCosmetic section is the worseStaff is not friendly at all very arrogant doesn’t listen to costumers and not helpful at all
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April 2023 by Jessie Rose
The pharmacy had good service before but now I can never get ahold of them! It's unfortunate that the service level has gone down.
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April 2023 by Memona Jabeen
We visited today and Meray helped us out she was so helpful and nice to us! Helped us find all of our products nicely.
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April 2023 by sam hamedani
I'm coming to this location more than a year and all staff in farmacy nice and polite even owner she's so pleasant but recently there is a lady works there as a pharmacist she's so rude and ignorant, she called me to tell me she needs to check my mouth for my daily usage which I never asked before anywhere .also she was really rude on phone.