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February 2024 by Victoria Marcoccia
Very cute once you go in. You are welcomed by amazing staff who are excited to help you find your dream dress!
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February 2024 by Brittney Little
It took me a lot to write this because the lack of customer service at this place was disgusting. I arrived at the place for our appointment time for my one bridesmaid. I let them know she was running behind as she has a month old baby and would be there shortly. One lady asked me how many bridesmaids and I said only one as the other two bridesmaids have received their dresses. Which I already mentioned this in my email at the time of booking. She then asked me where I got my dress and I simply responded from a lady who does it out of her house as I was waiting I could over hear the other consultants say “oh what did you get that off someone’s couch”. There were three other consultants there at the front and not one of them smiled just continuously looked me up and down. Made me feel very self conscious about myself and like I wasn’t welcomed in the store. For a bride to be this was not the experience I expected. I’m glad my bridesmaid found her dress but felt I was judged from the beginning
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January 2024 by Natasha Fernandes
If I could give this place a Zero or negative rating I would.The consultant was horrible, after telling her what I liked and showing her pictures she brought me options that were not at all what I wanted or had asked for and when my mom and I asked for other dresses was told “we don’t have that in her size” multiple times( for reference I’m a medium in clothing). This was the most horrible experience, thank goodness I went to a bridal place that was fantastic before this one. Please do not come here as they really do not care for curvier body types.
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December 2023 by Sofia Guzman
Anna was my consultant and she was incredible, she is super knowledgeable and helpful. I merely had an idea of why I wanted and she showed me some options, all of them super pretty and I fell in love with one of the dresses she showed me. She gave me great suggestions for the veil that matches the dress and other very useful information. I definitely recommend this bridal shop, everyone that works there is really nice and helpful, they have amazing options, and I definitely felt like a bride in the dress I chose. Thanks so much, Anna.
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November 2023 by Suzan P
I am a person of colour and it felt like I didn’t belong in this storeI visited today to look for a wedding dress. I certainly felt like a nuisance, I explained the dresses I was looking, however, given options I was not interested in. No options or offers of customization for my skin tone. I asked if the sleeves I was interested in were “ebony friendly” just faced with expressions as if my request was the first they have heard of. Only to be told “this is nude, we have lighter or in white” my nude vs someone else’s nude is different.. A very sad feeling, my friends with me could see the disheartening look on my face. It was not a good experience.I would not recommend this store.
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November 2023 by Jessica Stacey
Very upsetting experience here with my friend who was shopping for her wedding dress. Not only did the consultants not listen to what the bride wanted (and yet continued to bring the exact same dress that she didn’t like), they have zero options for people of colour, and no way to customize for darker skin tones. They did not look into if it was possible to change the mesh colours, they basically made the bride feel unwelcome at this location.The pictures we took of her in dresses are the most heartbreaking as you can see how upset she was.Not to mention they have very limited options for sizes 14 and above (which in wedding dress sizes are like a normal 10, average size).Just a very heartbreaking experience, I do not recommend.
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November 2023 by Montana Mullane
Please note if you are a bride of colour looking for a dress, just skip this store. They are not colour inclusive in their dress choices nor do they offer customization for different skin tones for things like sheer aspects of the dress. Considering there is a lot of dress styles stocked that are supposed to be "nude" look, this makes for a very upsetting experience.Additionally they have very little variety of dresses stocked, our bride was continually offered variations of the same style of dress she had decided she did not like. We were not offered the opportunity to look through dresses ourselves to find something that suited the bride's style, rather they brought dresses to the bride, however they did not appear to understand what she was looking for. They were not helpful in terms of suggestion customizations or alterations that could be made and the bride was told she could not add sleeves to a variety of dresses she was brought, despite telling them she wanted sleeves. Thank goodness we went to another store before this and knew that this was untrue.Finally there were comments made about the bride's height and size that, while not outright insulting, were not helpful for her self esteem, especially as dress shopping can make people very self conscious of their bodies. For note, she is a very average sized person.Overall terrible experience and everyone in our party could not leave the store fast enough.
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November 2023 by Christine Do
The low reviews don't lie.I don't like leaving low reviews, but I must share my disappointing experience to warn other brides-to-be. What was supposed to be a positive memorable experience, ended up being memorably disappointing. My experience was very much in-line with the other low ratings for this business.First time visiting was great. However, the second time (and last time) is the reason why I will not be returning.During my first visit here, I brought my MOH and my consultant was Marques (Marcus?) and she was fantastic! She carried herself so elegantly and professionally, and really helped me to find the styles that fit my body best. She understood the assignment and brought me some great dresses to try on, and I was able to narrow it down to my top 3 favourites. We were so excited to come back with our bridal party to show them.On my second visit a few weeks later, I brought my MOH again and a few bridesmaids, but I had a different consultant. It was a VERY different experience. I wanted to try on the same dress and another few different styles to truly make sure I was choosing the right one. The entire time, I felt like us being there was inconveniencing her. I was met with a very rude attitude, eyerolls, and felt like I was being rushed, despite there being not a single other customer in the store.Toward the end, she made passive-aggressive comments like "that's enough dresses to try on, are you buying? Next time you come back, you have to buy." She made a point to reiterate this about 4 more times. To clarify, I tried on a total of 3 dresses, not 100, like she made it seem. Turned off from the whole experience, I asked if I could get the name of the designer and model of dress so that I can reference it, and she rudely refused and said "No. It's in the system for when you're ready to buy."?????????????As a customer, am I not entitled to knowing the designer and model of the dress that I'm considering? Other bridal boutiques gave out this information freely, and happily too. They've got nothing to hide.A wedding dress is a big purchase, and if you don't understand this and feel the need to pressure your bride into buying, then you are in the wrong business. Speaking spitefully and saying things like "next time you come you must buy" is incredibly unprofessional and not a tactic that a successful salesperson would ever use. Not to mention when we left and said goodbye, none of the consultants looked up to say bye. The silence speaks volumes.Glad I didn't bother bringing the rest of my bridal party that day because how embarrassing would that have been? I strongly do not recommend this place for your bridal experience. What a shame because the dresses are beautiful, but the customer service was not.I ended up going elsewhere with the loveliest experience and found my dream dress there.
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November 2023 by Breanna Allen
Purchased my wedding gown off the rack at a discount sale. My consultant was efficient one getting the dresses that were suiting my style and body type. She listened well to my feedback.
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October 2023 by Selma S
What a fantastic experience. The woman that helped my daughter was great. She looked at some photos my daughter had and pulled out a few dresses that matched her dream gown...she said "yes, to the dress."They have so many dress choices and lots of accessories. Highly recommend Sophie's Gown Shoppe.
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October 2023 by Gizella Geisler
Amazing experience. Th stylists new exactly what I wanted before I even knew and she helped me make the best decision for my wedding! I am so excited to wear my wedding dress ? Thank you
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September 2023 by Chantal Allard
I had a wonderful experience at Sophie's Gown Shoppe. I felt so comfortable from the moment I walked in the door. I love the atmosphere at this bridal shop compared to a few others I went too. I tried on quite a few dresses before finding the dress I said yes too and I had tons of help along the way from picking my dress, to ordering, to alterations. My dress was ordered and came in with plenty of time for alterations. I also got my veil at this shop as well!! It was a wonderful and stress free experience. Great place to check out if you are looking for your dream dress.
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August 2023 by Amanda Hennessey
I had the most amazing service with Natalia and Anna when I was shopping for my wedding gown. I had only 4 months until my wedding day so the crunch was on, but Natalia was able to find something off the rack that fit me perfectly and looked exactly as I had envisioned. The seamstress did an amazing job at altering the length for me and adding a bustle. I had so many compliments on my dress, it was lovely and modest. The selection here is incredible and very affordable. Thank you to the team at Sophie's Gown Shoppe for making my wedding day even more special!
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August 2023 by Tina Sarpong
Bridal shopping is stressful, tiring, and just a lot. However, I booked this store just to see what they offer based on my looking off the rack. Natalia was my consultant. She was fantastic. She She listened to what i was looking for and executed. I came by myself (on purpose) and she took all the photos for me to share with my virtual people. She was very patient, friendly, honest and knowledgeable. I really appreciated her help in making feel comfortable. I had to come a second time just to double check this is the dress I want and the experience was consistent. Patient, Helpful. I am ecstatic that I found my dress with my wedding being in 3 months, and for a great price.Besides her, the other staff are very friendly and helpful. I will always recommend this place as the experience is hands down one the best places I have been to. Thank you!!
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July 2023 by Kaitlyn Severin
I had an incredibly positive experience at Sophie's Gown Shoppe while searching for my wedding dress! With only five months to find the perfect gown, most shops I contacted were unable to fulfill my timeline or offered off-the-rack options. Feeling distraught after visiting a couple of boutiques, we booked an appointment at Sophie's.From the moment we walked in, our consultant made us feel like we were starring in our own episode of "Say Yes to the Dress". She took the time to understand my vision and she ended up finding the most amazing wedding dress. I couldn't have been happier with the outcome!!Every visit to Sophie's was a delight, with the staff warmly welcoming us and going above and beyond to ensure I looked my absolute best. From trying on the dress to making alterations, their attention to detail was amazing.I received a ton of compliments on my dress during the wedding day, and I have recommended Sophie's to many of my bridal friends. For all your wedding, prom, or special event dress needs, I sincerely recommend Sophie's Gown Shoppe. They provide an unforgettable experience and deliver dresses that make you feel truly special.
