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October 2024 by Pryo Swjc
Worst experience with customer service. Both in-store and on the phone. They don't seem to want customers happy. My best advice is to avoid Telus and go with another company. Anyone but Telus will be better. If anyone has problems with Telus please do yourself a favor and report it.
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October 2024 by Ravi Rajendra
Went into the store to renew contract. The representative checked current details and suggested additional services which meet my requirements within my budget. Turned out to be what I needed. Thank you for improving my services while keeping within my budget. Will stay with Telus for years to come.
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September 2024 by Jas Mann
Have been a long time Telus customer and the exceptional service from Sofia will continue that trend. Would recommend a visit to this store for all your cellular needs
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September 2024 by Christopher M.
Never left a review before but after the experience I had I just have to. Went in to upgrade to a new phone the other day, Sofia's assistance made the transition to the new device seamless. Well-mannered and engaging sales reps are hard to come by nowadays. If you ever stop by this place make sure to ask for her.
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August 2024 by Jeo - W White
Ali A. was very helpful and he knew everything I inquired about. He helped me get a phone and plan with my corporate portal. He also has an exceptionally caring and helpful attitude towards his customers.
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August 2024 by Ryan
Went in to do a new contract for a new phone and an accessory, as mine is starting to go. The lady I got to help me was very unresponsive to any 'pleasantry' talk I tried to start with her, seemed like she was in a bad mood for whatever reason. Shortly thereafter, she went into an explaination about possible plans and I asked about any deals since Ive been with Telus for 25 years (ClearNet back then) and she told me I need to go and call Clientcare and they setup any deals, then I would have to come back. What kind of service is that to send you away. There was noone in the store, Ive seen them call their own Clientcare before. Bad business.
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July 2024 by Ismail Kocabay
Writing this with a smile on my face. Excellent service coming out of Ali and Salma! Very satisfied with their customer service!
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July 2024 by Serafettin Solak
I walked into Telus Square One today and had the pleasure of being assisted by a wonderful young lady, Salma! She was well-versed in her knowledge when it came to any questions I had for her. Not to mention, her co-worker Ali was a great help as well. Both of them were very educated on the deals and promotions and knew exactly what to do! They even stayed after closing time and completed the entire transaction for me. I highly recommend that if you plan on visiting this location to ask for them! 10/10 Service, Well done, Telus!
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July 2024 by C. J.
Excellent service, fast and easy.
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July 2024 by Farooq Mukati
Sofia’s service was exceptional. If I was to describe the ideal customer service experience it would be what Sofia provided us with. She went above and beyond to make sure all our security and cell service needs were satisfied. I will absolutely be recommending people to Telus knowing they employ people like Sofia.
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July 2024 by Crazy Ayomide
Ali A and Uzair made upgrading my phone so easy! Everything went smoothly. Will be back
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July 2024 by Avinash Korat
Recently visited Telus/Koodo store. Muhammad was incredibly knowledgeable and helped me find the perfect phone plan to suit my needs. He took the time to explain all the options and made sure I understood everything before making a decision, and I left the store with confident.
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January 2024 by Eddie N
Significant concerns regarding the manager's attitude. She's a Canadian African or Afro Caribbean descent. She displays negative attitude and poor customer services. Setting bad examples for the young team members that are working there, impacts the work environment. A change in leadership is necessary to foster a healthier work environment and friendlier store for Telus.You're welcome Telus.
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January 2024 by Kevin Lau
Hi, rep., I am looking for SAMSUNG S 23 ULTRA 512 GB LAVENDER...PLEASE...CONTACT ME, IF AVAILABLE TO UPGRADE...THANK YOU ?????
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December 2023 by akhil abraham
May you guys need more professional staff to help
