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January 2024 by Gagan Singh
Saafan The Front Desk Guy He Is Very Humble And Amazing Guy . He Always Helps Us And The Manager He Is Too Good And Polite.. I appreciate their services and love their business
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November 2023 by Rhea Gopaul
Stay away from this location, they are completely unprofessional and unreliable as they stole over $700 from me. My credit card was stolen and the company allowed the person to use it to rent a truck under my name and address without my knowledge (this person is also close friends with everyone who works at this location). As soon as I saw the charges on my credit card I called this location and was was gaslit by the manager himself, Safwan Kazi, as he stated "Well you picked the truck up and drove it out of the lot" - which is completely untrue as I was in a different province when this all occurred. He also stated that he has to contact the person who stole my credit card (his friend) and get another card to add to the file and won't stop the charges, at one point he hung up on me and did not call me back. In a professional work environment, a competent individual would empathize with the customer and immediately stop the charges or look into this case further. But of course this did not happen, as he was aware and still charged my card over $700. When I went into the location to speak with them, they admitted that they do not check to see if the name of whom is renting the car corresponds with the name on the credit card that is being used (who doesn't check ID?). They promised to email the invoice as soon as 'IT can pull it up from their end and send it to us', but I called to follow up 3 times and nothing was emailed to me. They are very sneaky and deceitful at stealing personal information and money. I would advise everyone to save your coin and go anywhere else in this city for a reliable rental.
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October 2023 by Candice Dhuri
I had an extremely disappointing experience with Thrifty Car Company. They canceled my reservation just 30 minutes before my scheduled pickup, claiming they had no cars available. This last-minute cancellation left me in a difficult situation, and I had to scramble to find an alternative transportation option which is very difficult at the last minute. All my plans had to be cancelled, not to mention the money lost for events that were not refundable. This lack of reliability and consideration for their customers is unacceptable, and I would strongly advise against using Thrifty Car Company for your rental needs. One star is generous for this level of service.
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October 2023 by Sanved Tapkeer
I had a reservation done almost 2 weeks ago. They called me an hour before the pickup and told me they don't have any cars on the lot. I was told that people who rented before have extended their rental. I am not sure how this was possible in the first place when I had a reservation in place. This totally defies the purpose of the reservation. Not to mention there wasn't the slightest of empathy when I told them I had made other payments and reservations which would render useless and I wont be refunded. I was given the classic statements of "the website works that way", or my personal favorite, "my manager told me" Reminds me of the Seinfeld episode and yes these pretzels are making me thirsty.
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September 2023 by Vlad Gladyshev
If I could give this location -10 stars, I would. I am unlucky that such a poorly managed location is the closest to my home. It is highly unreliable. In about 50% of the cases, they would have no car available despite the booking. When they do have cars, you may end up with a truck instead of a booked intermediate car. Hertz / Thrifty should definitely have a closer look at this location and replace management.
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August 2023 by Mark McDermid
I was completely impressed with Thrifty at Dundas st in Mississauga. The suv was stunning. Price was more than fair. No pressure. Customer service was outstanding! I wish I got the name of our agent but K7650 you were great. Youve earned a new loyal customer!
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August 2023 by Neha Sharma
Extremely disappointed with them. I had a reservation in ADVANCE but when I went to pick up the car, they told me there aren't any available! Their parking lot was EMPTY! What is the point of taking reservations if they don't mean anything? It's more of a luck based gamble to find a car with them. Do not recommend.
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May 2023 by W. Borozynski
I recently rented vehicles from this location several times in one month. Never a wait, never a problem, very competitive prices. The entire crew is highly professional, very courteous, and super efficient (hence the "never a wait" comment above). The cars I was offered were always ready and waiting, new, clean. This location remains my first choice for all my vehicle rental needs. A huge THANK YOU to the staff!
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August 2022 by Stephanie Hernandez
WHATEVER YOU DO, DO NOT BOOK THROUGH THRIFTY.Literally choose ANY other car rental. They will bill you more for no reason, watch out! They are crooks. Not sure how they're still operating. BE AWARE!
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July 2022 by Amanda C
DO NOT RENT FROM THIS COMPANY UNDER ANY MEANS!THEY ARE SCAMING THE PUBLIC. THEY WILL GIVE YOU A CAR WITH A QUARTER TANK OF GAS. ONCE YOU RETURN THIS YOU WILL GET A CALL STATING YOU INDEED HAD A FULL TANK OF GAS, THEY WILL THEN CHARGE YOUR CARD FOR THE FULL TANK OF GAS. I HAVE PROOF OF 1 QUARTER TANK OF GAS AS RENTAL COMMENCEMENT.
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June 2022 by Sorin Badea
I had a very smooth check-in and check-out experience as well as a free upgrade thanks to Safwan who was very helpful and courteous.
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May 2022 by Arian Ramezani
Just had the best customer service experience with Safwan! I usually rent from other locations but from now I'll never from anywhere else but here! Way to go guys
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April 2022 by Travelling Soul
Occasionally you might get a car which has smoking smell. But the receptionist will definitely make your experience better !
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April 2022 by Batman Prem
PLEASE CAREFULLY HAVE A CONVERSATION OF THE RATES AND PRICES. They say you will charged this and then last bill is all loaded up.Worst Customer Service at the front.
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April 2022 by Emanuel Samk
Very bad customer service, I have rented a car few days prior the pick up date and when I came for pick up the guy there told me he does not have a car that I rented or similar but he has a downgrade car for the same price, he did not even try to accumulate me,I HIGHLY DO NOT RECOMEND THIS OFFICE TO ANY ONE TO RENT A CAR, as they are not honest with their clients
