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January 2024 by patty brown
I went to TWO different Walmarts (Mississauga Rd., and Airport Rd. locations). They have dog beds which are on sale for $20 regular $79.97 ADVERTISED IN THE FLYER from January25th to January31st. Both locations were out of stock. The 2nd location I went to which was Airport Rd, an associate said they've been out of stock for 2 weeks yet still it's in the flyer. Highly disappointed. I woke up extra early to get there as the store opened at 7am only to find out they never had it in the first place!!! Walmart please, do better
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January 2024 by Donna M.
No decent prices for Turkeys at christmas...products shrinking and prices increasing, its all very disturbing for Seniors!Why can't you put your parmesan grated product shakers on sale...$8.00 is price gouging. No sale that is affordable for all. I ran out 6 months ago and will not buy until I see a decent sale.Looks like your losing product business by being greedy! Do something about it so everyone can buy!
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December 2023 by Gary Tran
This item was purchased and then I contacted walmart and wanted to cancel it within 24hrs. The walmart agent told me to wait until the item is shipped and then decline it at the door. When the item arrived I tried to decline and then was told I can't return it by just declining it and I have to bring it into stores to return. I bring this item into the store to be told I can't refund it here and I have to contact Walmart again. I took the item back home And contacted Walmart to return the bed but the agent told me I have to pay for shipping 110$ for the third party company. Why do I have to pay for shipping when I wanted to cancel before anything was shipped out?If your agents don't know the policy you should be providing more training to them!The supervisor agent then took the call and threatened us over the phone and swearing at us. Even if the customer is angry you work customer service and you need to keep your composure..I am now afraid because he has all of my details of shipping address and phone number and credit card on file. He could see all my information. During this outburst he put us on hold for so long until we were fed up and hung up so we couldn't even write a review about that supervisor.This is unacceptable. I will be escalating as high up as I need to included taking this to social media. Walmart agents threatening and swearing at the customers.
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December 2023 by Guilherme Borges
Walmart’s customer service is nothing but a terrible joke!!On December 20, 2023 I ordered an item online on Walmart.ca it was a Christmas present for my son. I used 2 gift cards to complete the purchase for a total of $666.81. Two hours later Walmart cancelled my order without any given explanation, I waited to see if an email explaining the reason for cancellation would follow up but nothing was done on Walmart’s end. On the same day, December 20, I called Walmart customer service, they said that they were going to escalate my case to the technical team and they would contact me within 48 business hours. Then, on Friday December 22 I called Walmart customer service again to see if they had an update for me. The person who answered my call said that my case had been escalated and that by December 22 7pm I should receive an electronic gift card on my email. Nothing arrived by 7pm on Dec 22, I once again called Walmart, this time I was unfortunate enough to deal with an unpleasant person who hung up on me without giving me any updates. Today, December 26th marks the 4th business (6th regular day) day I’ve been waiting on Walmart to solve my problem. I called them again and was told that my case had no updates and that I should wait another 4 business days before receiving an update, but nothing has been said about me getting another Gift card or a refund. I’ve paid for the item, I’m out of $666.81, I don’t have the item paid for due to Walmart incompetency and now I keep being thrown around waiting for someone to do some actual work. Walmart has been dragging this on for far too long, they have to be punished for the disrespectful way they deal with clients, there has to be some sort of fine or reprimand to be applied against a company that retains payments for a product, does not deliver the product, and refuses to solve the issue with their customer. I’m willing to go whatever lengths I have to go to see Walmart punished in hopes that they will do a better job in the future when addressing their customer’s issues!!I filed a complaint with Quebec’s Customer Affairs Office and am very much looking forward to reporting all of this to them.
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December 2023 by Vivienne A
Regarding Walmart in Aurora, Ontario. Older female working at self-service checkout section at the store, apart from being extremely rude if you are Canadian/English speaking, she completely ignores customers, including seniors with walkers who politely ask for help, yet she proceeds to assist shoppers with same language as herself, turning her back towards others while scanning shoppers with her language with their items.Complained to a female by phone who said she was the Walmart Store Manager, only to find nothing at all was done about the complaint. By chance spoke to friends at the gym in Aurora, who knew not only exactly who this woman was but they had complained about it also to a woman who said she was the Manager. We, the general public complain about how expensive groceries and how extremely bad customer service has become……. now you know why if the So-called manager doesn’t even care!
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December 2023 by GingaSnapZ
I am on a limited income and a very sick person. I have a friend in ky, usa that orders me groceries and I am always receiving expired or rotten food. red skin potatoes are green or black and rotten , every time. sour cream with a one day bb date that i just received, and ate it on the same day. So if i get sick look ouit walmart. i don't have great eyesight however you would think the day after delivery the food isn't expired. Walmart i suspect that you probably inform staff to give the bad food out first and screw the customers. they take advantage of the vulnurable people that depend on delivery and makes me sick. I am a you tuber and oh ya I am doing a piece on this. If it was once in a while i could understand but it is every order. and if u don't catch it within so many hours they will not reimburse you. It says u care about your customers. that is a complete lie. and is discusting. I am surprised there arent alot of law suits. you should be ashames walmart, and this is getting posted on ig as well and face book. I know in my heart that nothing will ever be done about this and will be ignored and continued to go on.
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December 2023 by Monica Santisteban
Ordered an item on-line however Walmart can not provide a receipt description of the item purchased. I called 4 times to get a shipping confirmation nothing comes on my email.
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November 2023 by Jonathan Saraiva
Ordered a freezer. It can damaged with a dent on the front door. Only noticed after I had brought it down to my basement and unpackaged it. Chatted with an online agent, they could not assist me further than telling me I had to return it and get a refund. I explained that I needed the freezer for my meat delivery arriving the following day. Was just looking for a small discount as compensation. They told me to call a number and that speaking with someone over the phone and emailing a photo would get it resolved. Did that, person was also unhelpful. Upon discussinf further, they than only offered me a $10 coupon... I asked to speak with a manager or superior, the person basically chuckled and said I would be waiting a very long time. Have been on hold for almost an hour, and in that time I tried contacting another agent via chat. Still no help. Just told repeatedly I would need to waste my own time and return the freezer for a warranty... Absolutely horrible customer service. Best part is they disconnected the chat on me! Currently still on hold...
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November 2023 by Anastazya Smitzky
I'm sorry, but Walmart your stores have absolutely no respect for customers. Many cashiers refuse to pack your bags, cashiers select who they will put through at the South Walmart Centre in Regina. Not all staff wear ID, certain staff will not serve you if you do not have the right look. This has happened twice in one month. Walmart never responds to people calling. I've been waiting for 6 months and still no call at all. They simply don't care. Mr. Walton who owns Walmart only cares about Money.
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November 2023 by Morgan “Zoe” D
Burlington Walmart - Food area.We were shopping in the food area on Sunday. The smell of B.O. coming off the assistants that were stocking the shelves was disgusting and overpowering- had to leave that area immediately.Diversity maybe a good thing in hiring staff but surely they should be made aware of the importance of soap, water and deodorant.Plus they were all speaking in their native language not English .Needless to say we will not be back!
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November 2023 by Parag Kapoor
I have filed a complaint with the Ministry of Public and Business Service Delivery as of yesterday night.Walmart is absolutely pitiful at the moment. Anyone who has ordered motor oil from Walmart that has a transaction value above $50, if there was an unequal substitution made, go right ahead and file a consumer complaint.Against the Act, it is misrepresentation to list a product in stock and then package and ship something else, and do that substitution repeatedly.Anyone reading this, I repeat, file the consumer complaint, and hopefully the ministry prosecutes this company and fines them the maximum $250,000 for breaking the consumer protection act.
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November 2023 by Lily Tablet
I bought a $50 Roblox gift card from the Walmart store a few weeks ago. My child had an issue redeeming the gift card so I took the card to the store. The representative at the Customer Service desk examined the card and told me that it is a fraud gift card and I must call their customer service number to have it addressed. Walmart Canada head office has informed all Walmart stores not to deal with fraud cards sold in their stores. I called Walmart Customer Service as directed and the rep turned around and told me that they don't deal with fraud gift cards and it is to be dealt with at the store level. This is ridiculous! I am the consumer who had $50 stolen from me at a Walmart store and no one at Walmart is willing to take accountability!!! I have now gone to the media like CBC news to bring awareness to out consumers! Don't buy gift cards from WALMART!!!
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October 2023 by Noel D
Was sent a damaged product. Walmart issued a return pickup that was picked up and delivered to their warehouse 2 days later. 15 days later no refund. Multiple calls, chats and escalations have only yielded lines from off shore reps saying "give it some more time".Its been two weeks. Your policy says 3-5 days. If I did not check, this may have never been an escalation at all.I am shocked to see this is an on-going issue. They are wrongfully holding customers refunds due to some mismanagement in their return process.This is a billion dollar company? Pathetic.
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September 2023 by Amanda Blouir
I beyond upset!! This happens all the time.. Walmart places a temporary hold larger then the amount used at the end of the chart!! We pay a tip out of it . But what's left over isn't sent back onto your card?!!! How does that work.. if your going to hold 272.00 and only spend 248.00 there's still 24.00 left over.. sooo where's my 24.00 .. Walmart and my bank are pointing fingers at eachother.. this happens so much.. 24.00 means allot to those who can barley make ends meat.. with the food prices costing so much..! Not happy not happy at all
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September 2023 by Pedram Fakhimi
I am deeply disappointed and shocked by the complete lack of compassion and assistance that my mother received at Walmart, located at 1200 Blvd Alphonse-Desjardins, Lévis, QC G6V 6Y8, precisely when she needed help the most. My trust in this store, where I used to work, has been shattered by the heartless treatment she endured from the managers and customer service team.On July 31st, around 4:00 PM, my mother found herself in a dire situation after being involved in a car accident earlier in the day while coming to visit us from Montreal. Fortunately, she emerged without any significant injuries, but her car was completely wrecked. To compound the situation, her phone was destroyed in the accident, leaving her unable to contact us. With no other alternatives, my mother sought refuge at the Walmart store where I used to work, hoping to get assistance in reaching me. She approached the customer service desk, typically a place associated with aid and support, only to be met with shocking neglect and indifference. Despite being a customer in need, the customer service staff heartlessly denied her simple request to contact me. Their reasoning? They couldn't verify her relationship with me. It is difficult to comprehend that a company equipped with an advanced database system, which undoubtedly contains comprehensive employee information, would be unable to offer a helping hand to a customer in need. The actions of the managers and the customer service team are inexcusable. In a store that claims to prioritize its customers and employees, my mother's pleas were callously ignored. She was left to fend for herself in her desperate situation, a shocking abandonment that raises serious questions about the values and ethics of this specific Walmart store. By a stroke of luck, a compassionate employee from the electronics section stepped forward and lent my mother his phone, finally allowing her to reach me. It is incredibly ironic that an employee demonstrated more empathy and kindness than those specifically tasked with providing customer service and managing the store. The attached images vividly depict the extent of the damage my mother's car sustained during the accident. The potential for severe injuries, or worse, was very real, yet the Walmart management failed to recognize the urgency of the situation. It is astonishing that a corporation of this size, which claims to be dedicated to community and customer satisfaction, could so heartlessly overlook someone in such pressing need. In conclusion, my experience at Walmart on July 31st was nothing short of a devastating disappointment. The complete absence of compassion and assistance during my mother's crisis serves as a stark reminder of this store's misguided priorities. I appeal to Walmart to seriously reconsider its commitment to both employees and customers, and to foster an atmosphere of genuine care and support. Until such changes are implemented, I can only caution others to approach this particular Walmart store with caution, especially if they anticipate needing help or empathy.
