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November 2023 by Enid Cardoz
We rented a car from Enterprise through Costco and picked up the car at John Munro Hamilton Airport. The advantage is that their counter is just steps away from the baggage carousel.They upgraded and gave us a fancy Volvo XC-40 for no extra charge. Nice set of wheels, the car was spotless and a smooth ride. The price was very good.Nitesh at the counter was very helpful. Our flight was delayed and they did not charge us extra for dropping off it an hour later.Drop off was very smooth.Would highly recommend using them would rent a car again from them.
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November 2023 by Jatin Sohal
Must have option for less than 1 star, disgusting customer service by the representative. There are many number of cars and I requested for comfortable vehicle and off course my insurance is paying for it. He made faces like he is paying from his pocket for cars. Now keep cars at parking lot for showcase.Enterprise should hire educated and well mannered representatives.
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September 2023 by Eric Findlay
Karanjeet is one of the best! Friendly, professional and extremely accommodating. He made the whole experience seamless and Enterprise are fortunate to have him.If the supervisor wants to reach out to me directly, I’m more than happy to discuss further and relay my praises of Karanjeet.
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September 2023 by Stephen Ellwood
Perfect car hire experience, which is very rare these days. Car was fit for purpose, staff were super friendly and most important the insurance excess was not excessive; much cheaper than booking it online. No outgoing or incoming inspection needed. This is the way car hire should be.
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September 2023 by B S
Very bad experience! I booked a normal car online and when i go to pick up, they don't have a car for me. The only thing they offer is a pick-up truck. I ask the guy, why the system let me book if you didn't have any cars available. He asks me to wait 1 hour and then he might have something ready. I wait at the airport for an hour, and go to the counter if he has a car. He tells me the pick-up truck he had is also given away now.I get extremely upset since now I was standing at even a worse position than before. I had to wait even more and then he gets me a pick-up truck. Then I realize that the gas tank was only 3/4 full. I take a picture and tell them it's not full. The guy agrees that I return with 3/4 full. After returning the car, I still get charged for the fuel.Extremly bad service. They don't keep their promises. Definitely don't recommend Enterprise at Hamilton Airport, Cananda.
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August 2023 by mohamad Elkayaji
Total Rip off. I went on vacation for two days to Hamilton . 2 days of rental of an suv costed me 1000$ . I dropped the keys with the guy at counter at 11 am to catch my flight and then received an invoice for 3 days of rental . I looked at invoice and I was charged for 3 days instead as they lied and put return time 5:39 pm . Not honest at all . Tried to call back no one picks the phone . Seriously worst experience ever .
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June 2023 by Steph Seidel
I just had the best experience with Agi, Karenjeet and Luke at the Hamilton Airport location.Unfortunately I’m travelling for a funeral and last minute bookings are always hectic and expensive. My mom was helping me with booking and somehow booked my car for 5 months from now.I found out with the gents at the counter and they promised to help after all the folks who actually booked correctly were given their keys.Halfway thru the line they let us know they had a car for us - easing my panic - the funeral is 8 hours away and begins in 15 hours…When I got to the till it was going to cost nearly double than what I had booked for because my booking was now considered a walk up.I asked if they could help at all with that - and they went above and beyond to make it work.They turned my catastrophe into a customer service story I’ll tell forever.Thank you so much Agi, Karenjeet & Luke!
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April 2023 by Shane Ronald
I had a good experience here. Both staff was helpful and accommodating. Didn't charge us for being 3 hours late returning our rental.
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January 2023 by Yvonne Traas
We always book here, everyone is so accommodating. Ahmed was here for us at 1am to make sure we got our rental. Such amazing service, if I could give plus stars I would. Thanks Ahmed!
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December 2022 by Chloe MacBeth
Jerome and Ahmed took such great care of us! Jerome even waited til after they closed because our flight was delayed. Great job guys!
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December 2022 by kat purich
I had a terrible time. I have been routinely returning to Hamilton airport for a 6 month after doctorate course. I have never received a vehicle close to what I order online. This time I received a free upgrade (likely due to vehicle availability) which sent me out in freezing rain/snow in a sports car . It was not safe and though I know it was an upgrade and was done in good faith the car was so unsafe to drive in the weather conditions that week I ended up not driving and catching a ride with a friend most of the course as we were going on secondary highways and unpacked roads. Very disappointed.
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November 2022 by John Fraser
Had a great experience! The car was clean, comfy and really great on gas. The staff were quick and knowledgeable and got us up and on the road. Special shout out to Jerome Davis who was friendly, fun and helped us out when we were late for our flight and couldn't find a gas station in the rain. Nothing but good stuff with these guys.
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November 2022 by Trista Bassett
My husband and I have had nothing but positive experiences with the cars and staff at this location. We were so happy with the Kia Forte we rented for a week and the agent was very friendly and helpful. Keep up the good work!
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November 2022 by Dinkar Gupta
Nice service from the manager (forgot his name) and assistant manager Ahmed. Clean car. All information was given while picking up. Easy pick up and return. Thanks!
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October 2022 by Jennifer Lago
Staff were there past regular closing to accommodate our flight which arrived 2 hours late. Helpful, courteous staff, made sure we were satisfied with our assigned vehicle. Greatly appreciated after a long travel day.
