BrokerLink

Insurance
Hours: BrokerLink is an insurance business that offers services for auto and home insurance. Customers praise Frank Carney for his quick, helpful, and professional assistance, describing him as friendly, humble, and thorough. Many appreciate his ability to explain options clearly and efficiently, making the process easy and simple. He is highly recommended for his excellent service and attention to customer needs. However, experiences with the company’s customer service vary. While some staff members, like Lori Desjardins and Wayne from the Almonte office, are recognized for their patience and helpfulness, others have faced difficulties. One customer expressed dissatisfaction with the company's overall attitude, describing them as uncaring and rude, especially during a flooding claim and a probate-related issue. This customer felt the company was unhelpful and dismissive, which led to frustration and feelings of being ignored. They noted that the call center system often leads to unhelpful or rude representatives, making customer service seem like a thing of the past. Despite some positive interactions, there is a sense that the company prioritizes money over customer care. Overall, BrokerLink has standout representatives like Frank Carney and a few others who deliver good service, but some customers have concerns about the company's attitude and responsiveness.

• 0.64 miles

  

  McCutcheon Insurance Brokers Inc., A Division of Mackay Insurance Insurance Agency

1. Napanee, Ontario