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February 2024 by Glen MacNeil
During a trying time, Geoff Jackson has been amazing. As we recover from a fire at our home, Geoff has been patient and understanding as we begin putting our place back together. I have been recommending BATHDEPOT.CA to friends and family and will continue to do so. Thanks Geoffrey!
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February 2024 by Farid
I have had great service from this location. They walked me around the store detailing all the features, colors etc that would work best for my renovation. The deals were also decent. Ask for Jordan very knowledgeable and responds back very quick
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February 2024 by W McFarlane
We ordered a 24" vanity online from bath depot. When we went to put it together there was a large chip in it. So we packed it in the car and headed to the nearest store only to be told to call an online contact (which was closed). I asked why I they couldn't just return it and get a new one, the customer service rep said it wasn't his problem and he can't always believe customers when they something is broken. I mentioned this was poor customer service and he bluntly said no. I was also told that online would only replace or give store credit (but not refund)- for something that is broken! Unbelievable. Almost every other store lets you order online and return in-store. Now I'm worried about my other items I ordered which I won't know if there is a problem until the contractor gets to it.Update: I have managed to get the item exchanged with much kinder salespeople at the store. However, we were informed that we are no longer welcome to do any future business with this location because of this google review.
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February 2024 by Jeff Harrison
Sarah was a pleasure to work with, answered all our questions and took care of our needs
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February 2024 by iBathrooms Yuri
We have used products from Bath Depot for many year. Excellent prices, and really good bathroom fixtures. Above all, the people who work at this location are truly the stars of the show. Davon, Sara, Jordan, Geoff, and William. Everyone is helpful and knowledgable and cares for the customer. I can't ask more from the business than this. Thanks for everything. Sincerely iBathrooms Team
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January 2024 by M P
I bought and was recommended to buy a shower pan and Matt black shower doors. The young gentleman Jackson was very helpful and knowledgeable,,he ensured and followed up on my order , he is a true customer service and bath depot , Jackson is a keeper,, good job!!
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January 2024 by Laurence Roy
Unfortunately, you get what you oay for. I never leave bad reviews but I will leave this one as I want to make sure other people don't buy the black paint products from bath depot. We ordered 3 different bathroom items (free standing faucet for tub, vanity with black hardware, and glass shower with black roller door). ALL items have lost some of their paint, it is chipping away badly. We have had the items for less than 2 years, took amazing care if it, and didn't use strong cleaning products - and they are all chilping. Bath Depot only provides a year warranty on the black paint - which we didn't realize in the fine prints. We ordered a black paint shower head from a different supplier, and no issues with that one. I wish we didnt buy from Bath Depot.
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January 2024 by Susan Jill
Horrible customer service. Guy on the front was very rude. Not recommended.
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January 2024 by kathy andrew
Been a customer for two bathroom renovation at the Merivale/Hunt Club location. Excellent customer service and great communication with our contractor. Happy with products. Thank you to Geoff, Devon and William. Highly recommend
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January 2024 by Amanda Owen
I go out of my way to use this Bath Depot location specifically because of the store manager, Devon, and his exceptional staff. The ordering process is seamless, any issues I may run into are handled promptly and efficiently, and the positive received from Devon and his staff make working with this location a delight to work with. I have started ordering more and more from Bath Depot because of Devon and his commitment to exceptional customer service.If i could give this location more than 5 stars, i would!
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January 2024 by EL ALLANI BOUBKRE
Great service
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January 2024 by Angela Robert
My experience with Bath Depot has been very positive. Shout out to Devon Bourgeois the store manager at the Nepean location. He is very knowledgeable about his products and was very helpful with my selection of vanities and plumbing fixtures for my new cottage. I've had nothing but great service.
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January 2024 by Kirsty Giles
Devon and his staff epitomize great customer service - will be a customer for life! Very happy with my purchases, the excellent product selection and warranty.
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November 2023 by Don Larin
Purchased Stand alone tub and shower c/w base from Nepean locationGeoffrey sale person was very helpful and really knows his products well. Tub in now installed and looks great. We had a small issue with tub and Geoffrey and his team came through with flying colorsLooking forward to completing my project by installing shower.Highly recommend you see Geoffrey! (Bath depot Nepean)
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October 2023 by Joseph Newton
Excellent Value, Excellent Service - the only Bathroom supplier needed in Ottawa!Renovating 2 Bathrooms with young children is challenging! Bath Depot's staff were patient, understanding and genuinely cared about our experience picking out more than 20 items!When the materials were delivered, unfortunately we did receive a broken item. Bath Depot seemed genuinely apologetic and rectified the issue without any hassle.If you are looking for a great experience and bathroom products at great value - Bath Depot is where you should go if you are in Ottawa.Jordan knows customer service!
