“I can't thank Ravinder enough for all her support. She helps me every single time with so much patience and deep knowledge. I especially appreciate her honesty. gives genuine, fantastic advice rather than just telling you what you want to hear. Thank you so much”
“Such helpful staff, from finding what I wanted and loading it in my car. There's a great selection, including native plants, like the Downy Serviceberry tree that I bought.”
“I recently began exploring veneering and entered the establishment to purchase a roll of oak; however, I was provided with exemplary service that surpassed my expectations. Although I did not note this gentleman’s name, I wish to express my sincere appreciation for the courteous and knowledgeable assistance offered in a genuinely respectful and non-patronizing manner. As a female customer, entering a hardware store and seeking advice can often be an intimidating experience due to the prevalence of condescending attitudes. Nonetheless, I left this store feeling empowered and confident because of him. I hope to cross paths with this gentleman on my next visit to express my gratitude, Lee Valley has undoubtedly secured my loyalty as a returning customer.”
“We are commercial contractors and buy from Ritchie’s regularly. Elizabeth Lackey and the rest of the sales team are amazing - consistently going out of their way to meet our short-notice sales needs and keep our operations running smoothly. Big five stars - highly recommended!”
“Can in today for lumber for our deck. C.J. Helped out right away. Dropped pallet loaded what I needed and I was out in less than 20 minutes. Saving me time since I needed 70 of pressure treated wood. Thank you C.J.”
“Needed some help and Bam 💥
Donal was on fire 🔥
Excellent customer service
Went above and beyond to help us
👏”
“I had the pleasure of meeting Linzel and Kris this am. When asked for help, they did not hesitate to go above and beyond. Kris had an assisted walking device and that didn’t stop his mission of finding my item in the whole warehouse. Linzel loaded up 5 heavy boxes without me needing to ask. Very hard to find these quality employees in today’s economy. Bravooo”
“A lovely and efficient garden center. I had asked them to be on the look out for a plant I really wanted and they called me as soon as they got one. They were so kind and held it longer when I told them I was not well enough to pick up right away.”