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October 2023 by Nancy May
This location is an absolute joke. Not too sure why the tall, blonde guy with glasses is still an employee after my experience today, THEN reading the reviews about him it seems like he has been an ongoing issue. I brought items today that were new, they were new, folded and clean with tags attached, never worn items. Anyways after I left the location I checked to make sure all my items were in the bag and two of the new white shirts have drops of coffee stained on them???? Not to mention the shirt was crumpled into a ball and wrinkled. This was a brand new shirt not sure why you would treat my items with such disrespect. There’s a winter jacket event going on, I brought a brand new Calvin Klein jacket that was worn twice, that was given back to me. It was bought spring 2023 so please don’t respond with the same general response as you have the other reviewers with “these are the items we take/look for”. Ended up driving to another Plato's closet and selling ALL item's except the stained shirts. So save your time and go to another location unless you want your brand new items ruined/stained and sent home with you lolThere’s no need for the store to respond. I have the district mangers email that you have generically commented back to other reviewers. I will be forwarding my review to them as well. How many times do you allow complaints about the same employee?? Great way to loose customers. Not trying to be that person out to make someone’s life harder, but you have a job and expectations and clearly you are not following them. I suggest you take some responsibility next time you stain someone’s clothing rather then crumple the clothing up and hide it at the bottom of a bag. You’re an adult, maybe act like one.I’d rate 0 stars for Merivale location. Kanata location has my business from now on. Maybe the blonde guy could take some training from the employees at the other location since now I’ve read the other reviews, he seems to have repeated issues not just with me.
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August 2023 by Kendra Wormald
I was disappointed with the customer service I received today. It seemed as though the staff didn’t want to help customers. At cash the employee checked their smart watch multiple times and the transaction ended with silence. The atmosphere of the shop overall wasn’t an inviting experience.
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June 2023 by k w
Not my normal location and was disappointed to learn that my points were not universal. Store was spacious, but that's all I can say because I didn't shop
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June 2023 by galaxypeaches
Great experience selling and trading here today. Definitely the best Plato's in Ottawa for selling your clothes, and has the best selection too! They are very clear about what they're accepting. We will absolutely be returning to this Plato's ?
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June 2023 by Arina Abdrakhmanova
My favourite thrift store in Ottawa! Lots of styles, sizes, and brands! I personally think that this place is cheaper than Value Village and on top of that all the clothes that they sell has been literally selected by the employees so you don’t have to worry about stains, smells, holes or broken pieces! I love their reward points as well!I also sells stuff to Plato’s once in awhile and if you actually read what their inventory needs are you will make good money! Plus employees are always happy to explain why they did or didn’t buy certain things!I love the team that works there cuz they are good at what they do from style advice to fashion talks! Even on busy days, I barely have to stand in line because of how well trained all their employees are and they are so good at what they do!!
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June 2023 by Nor' Black
Plato's on Merivale continues to be well worth a visit. It's rare that I don't find at least one thing to tempt me. I'm Large or Extra Large (mostly...), so thrifting is a bit of extra challenge, but it's surprising how many lovely (or cute, or fun, or ridiculously silly and awesome...) pieces I've pulled off the racks at Plato's. And the stock changes over rapidly enough so that you can visit frequently and not feel like you've seen that, and *that*, and that too as you browse along the racks. :)The staff are great at giving useful feedback when I'm trying something on, and (as someone who's not exactly the average fashionista) I've always felt extremely welcome in the store. Thanks to everyone there who helps make this one of my favorite thrifting destinations!
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June 2023 by T V K
Sellers: Don't waist your time preparing, cleaning, washing. They take nothing! Oh, and actually you loose money on gas driving there!Buyers: Buy things on Facebook or kijiji or eBay or other websites. You will get much better deals and better experience overall.
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May 2023 by Mélodie P.
Had a very bad experience with Plato's. The expected time wasn't good, I went back at my expected time and the cashier said "20 more minutes". It was not true at all. they made me wait 2 hours passed my expected time. And for what? Nothing. My stuck was brand new, never wore it. Now I have to do a one hour drive back to my house. Not worth it all. Don't waste your time.
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May 2023 by haley webb
Honestly, I have had several great experiences with Plato’s closet but this was my first time visiting the Merivale location and it was horrible experience! I was told on two separate occasions from two different employees to stay around because they are working on my clothes now so I had no problem spent an hour and 15min shopping around, and then checked with them again. I was then told to wait another 45min on top of the hour & 15min. Now, I understand that it’s just estimation on when to pick up but I was told three times not to leave as they were almost done. I spent my evening here.. 3 hours later! Had to cancel my gym class and all. When I could have went to the grocery store and then gym and returned after but NOPE I was told to stay. Wasted an entire Monday evening here.
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May 2023 by Ann Paquette
Love this Place Bought a Brand New Pair of Dr Martins for $30 this place is clean but haunted. So if your a sensitive like me you will hear and feel Spirits Energy P.S I find the Prices on Point and items in good to new Condition happy to go there once a week.
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April 2023 by Melina ravangard
While I don’t have any problem with this place, for the second time I was treated very rudely by the front desk I’m sorry to say this but their so RACIST specially the tall guy with glasses that usually works on Sundays morning. I don’t think they have the training they need. Also I have dropped off good Clothing and they will not take anything.
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March 2023 by L B
I had a great experience with this store and the staff. Before I came to the store, I checked their Instagram to see what inventory they want recently and organized my clothes, washed them and brought to the store. Arthur is super friendly. After I received the text message, I came back to the store. He showed me the list of items with price that they planned to take. I looked at it and said there is one item I don't plan to sell based on the price they offer. He changed the list right away, and gave me the money for the rest. The whole process is smooth and friendly. You may think the price they offer you is low, but I would say it's better than listing your item online for a higher price and hoping one day someone will buy it from you. I was at this store several years ago selling winter clothes, and they didn't take anything from me, and the staff was cold. I am glad the store and the staff are getting better now.
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February 2023 by Santana M.
I was told that they don’t accept high heels , skinny jeans and leggings yet I have shopped there numerous times and I’ve seen all that. Took about 3-4 bags to the location. Will never again.I am not sure if the cashier was just judging me based on how I looked after a long 12 hour shift. I will be taking my shopping somewhere else.
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January 2023 by Sepideh Farsi
I don’t know about shopping there but if you think about selling your clothes, think twice. I was offered $50 for five Pieces of brand name clothing ! Firsthand those clothes cost me $3400!
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November 2022 by Carlos Abasto
This place is one of "Ottawa's best kept secrets". A coworker recommended it to me. The staff is super friendly and helpful. Prices are just incredible, a great variety of clothes and other items. The store is spotless. I would highly recommend Plato's closet!!
