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January 2026 by Brian Graham
I was misinformed by the call centre about what information I needed. I was peeved enough that I was ready to pack it in and not change providers. Most of the information was at home, on my desktop.The representative, Ryan, Found alternate ways to find the information since I don't store much on my mobile. I not for him thinking a bit outside the box, I would have walked.
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January 2026 by Deirdre Bradley
Sugar gave wonderful service. Restored my phone many thanks!
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December 2025 by Nardie Cormean
Ryan, the branch manager, provided us with wonderful service and remained committed to ensuring that we received thorough help and detailed explanations. He takes the appropriate amount of time with each customer and ensures that each question is answered. He is polite to all customers included those who are unhappy with the door policy and welcomes customer feedback. Although unrelated to the service provided by staff, while setting up my new phone in order to complete a trade-in, it took multiple hours for the update to load due to the store wifi being very slow. In the end, I switched to downloading and updating my new phone using data. This is the only reason I am giving a 4-star review rather than 5. I hope that in the future, they will have wifi that better meets the needs of those using it.
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December 2025 by Yousef Alnagar
Bad customer service
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December 2025 by Sidhant Choudhary
The employees are so good and they treated everyone nicely.
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December 2025 by Mike Kuntz
We went in today to ask about new phone options. We were greeted by Ryan who was very thorough and friendly. He definitely made the experience 5/5!
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December 2025 by Paul Jackson
Very personable and helpful with the SIM swap.
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December 2025 by Liam Brennan
Posting on behalf of my mother.
My mother went into this store yesterday to have her data and phone number from her old phone transferred to her new phone that she got in the mail. The process was a little complicated as it was transferring data from a sim card phone to an esim card phone and she didn't want to bother me with it. When she called the company for support they said just go into any rogers store and they will help you.
The clerk was very rude and very clearly did not want to help her. He was also asking questions that were not relevant. My mother became overwhelmed and needed to leave. After hearing about the situation, I helped her with it and with the professionals knowledge it should have only taken about 20 minutes to complete. Very simple procedure.
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November 2025 by Maria Moyse
Super helpful employee helped me with my phone! He was great. God bless!
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November 2025 by M Wardak
This store and their evening employees do not even deserve one star I would give them zero star.
It was 8:40 the store was closed while the posted schedule on the door stated close at nine pm there was supposedly an employee who we hardly got his attention did not want let us get in store eventually he came to door and asked us look at the camera. we didn’t really mind doing so I asked him for a beginner plan for my grand son who was with me. He gives us wrong information. On top of everything the very toon of voice he was talking to us like if we were criminals.
I do not appreciate the way we were treated and I suggest whoever is in charge of this store to get his/her team retrained.
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November 2025 by Matt W
Alaa was very helpful in getting my phone plan set up!
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November 2025 by Jon Dayz
Alaa and Ryan did an amazing job helping me out.I really recommend getting help from either workers. Thanks Again Alaa and Ryan
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November 2025 by Cakes N Sweets
I have never felt so disgusted in life. the gentleman was so rude and condescending I just left and took my business elsewhere.
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November 2025 by Pam Armour
My husband and I were at Rogers last night and had Alaa service us. He was very patient with us, answered all our questions and set us up with our new phones in a very efficient manner. Couldn't have asked for any better service than what we got.
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November 2025 by priyanka k
Worst service
More waiting outside in rain
Don't even allow to sit and wait inside
Better no one waste time go to other Roger's store.
Even if we get a chance to go no proper information provided
Less experience staff
