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January 2024 by Kazi Maksudur Rahman
Worst customer service. People change their position every now and then. Relationship with customers is negative 10.
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November 2023 by Remi Marcoux
Never answers their phones,always transfer you to call center, nearly impossible to speak with anyone at the branch, do not recomend scotia bank barrhaven center to anyone looking for a new bank, junk services
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October 2023 by Mariam Gibb
On line says they open 9:30.Sign on door says they open at 10.TOO BIG TO CARE!!!!
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October 2023 by Tanya M
I had a meeting here with Sunil last Friday and it went very well. He was very knowledgeable and took time to explain the issue I had stopped in to discuss. He was patient and helpful and looked at my whole profile to see if there was anywhere I could be saving money. I felt much better about the situation after speaking with him.
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October 2023 by Adli Abushaban
Setup an appointment to discuss my account. Kim was all about that she has vacation coming up and didn’t want to bother to help me.
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July 2023 by Bill Casey
I was shocked to read these reviews - then I had to go to the branch for assistance. Avoid at all costs. Teller was all but useless and seemed quite bothered to even want to talk to a customer. Will be closing my Scotiabank accounts. Note Scotiabank - there are lots of options for customers, its easy to choose an alternative.
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July 2023 by Mikayla Prégent
Teller was very rude and condescending. She was trying to tell me I couldn’t change my account type when I had all the necessary documents. Overall very unfriendly and poor customer service.
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June 2023 by Nicholas Morin
I understand that many people have issues with this bank location, and I myself have had very unfortunate interactions with them in the past to the point where I almost left Scotia Bank all together.This 5 star rating however is specifically for the teller Lea, who recently helped me with a pretty bid problem I was having. She was friendly, patient, helpful, and informative while helping me address the concerns I was facing. While the other employees were also being friendly and helping where they could be in this situation, Lea was a stand-out amongst them. I hope she is recognized by her managers for role in helping me.
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June 2023 by Mikayla.P
Teller was very rude and condescending. She was trying to tell me I couldn’t change my account type when I had all the necessary documents. Overall very unfriendly and poor customer service.
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May 2023 by Charbel Harb
CAUTION! don't go with this amateur financial advisor named: Jesus Mendez. He lied to us when we had to transfer our locked rsp to our Scotia account. Promised that we can take that money out to use as a down payment for a house. We contacted him again to withdraw the money, he's story changed and didn't know what we were talking about. He's the financial advisor and he doesn't know what he's doing. I would suggest asking someone else other then this young man who looks lost. C'mon Scotiabank, hire people that know what they are doing, what are we paying banks for if they can't even solve our questions?
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January 2023 by Arthur K
Got a line of credit by booking an in person appointment. Had to follow-up with the employee myself many times as they kept us without any updates for a while. Phones are not answered and messages are not returned. Very disappointed
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January 2023 by Ryan Brown
Scotiabank has repeatedly failed to freeze the account of my late father. Just received a renewal notice for his GIC. Despite many in person visits and emails to Scotiabank, they continued to issue RRIF payments and have now renewed his GIC, creating a headache for me in trying trying to finalize his estate and taxes, and costing me time and money. So much incompetence, I'm actually amazed at just how badly they've handled estate matters.
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October 2022 by Sneha Das
The front desk staff barely knows anything and does not even greet and there was barely any rush in the bank. I do not recall her name but definitely the worst Scotia Bank Branch in Ottawa. They should take customer service classes from CIBC.
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October 2022 by N Ma
The worst scotiabank branch in ottawa.Unbelievably slow tellers. Drive through ATM never takes cash or cheque deposits. Inside ATM's are picky and often never have cash in mixed bills.You can book.an online apportionment for 7:45 but the branch doesn't open until 9:30 or sometimes 10...Bankers work hours are a total joke, for the rest of us who need access to the services we pay so much for.
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October 2022 by Arnaud Iradukunda
WORST FINANCIAL INSTITUTION TO DATE!!!! I would never recommend anyone to use SCOTIA BANK!!! I should never have ***k this institution !
