-
November 2023 by Robert Howes
Jo was a tremendous help. Though she did not have the part, she was instrumental in connecting me to where I was able to find it. Excellent customer service. I'll be back.
-
November 2023 by Yusuf Nader
Very rude people I just called because I was looking for a part for my car , and then he yells at me on the phone saying they don’t have the controller when on their website it says they have it . I asked if I can give my car details , and then he just hangs up the phone in my face . I try calling back again and he picks up and then ends the call . Very rude
-
October 2023 by Eric Ouellet
That was nice because they had the PCM for my Grand Cherokee 2011. I tell many times how important it was to have my part the fastest possible. I say many time I would be ready to pay 100$ to have it very quick. I ordered friday PM and the part was sent on monday afternoon by purolator ground for New Foundland. I discovered that only on monday PM. I ordered another part from somebody else in Ontario and the part arrived thursday before the one from Standard which arrived on friday. They are so lazy, that's awesome. It would have take 3 seconds to charge me ~10$ more to send the part by plane. It only required one checkmark on the Purolator form. The worse service ever.
-
August 2023 by Julian Ciku
I had o problem with my AC compressor, and called the cosmer service. They were very quick and replaced the compressor , Talking to the Owner David, he is a good man and very understandable,I am happy they accommodated very quick with my need.I will definitely suggest all my friend.Appreciate,Thank you!
-
June 2023 by Greg Rich
Sewells Rd Upick locationFirst there is NO parking lot. None, only street parking on a fairly busy road with a one hour city time limit. You will be walking a good distance to access the yard. The yard is a mess, only one main aisle is clear so using a wheel barrow or cart is not easy.Inventory posted on the website is NOT up to date. Cars are not all up off the ground and rows are not well laid out. Some cars are unable to open the doors they are so poorly organized no space around them. This is the worst u pull yard I have ever visited in Canada or the USA for organization. A complete mess and dangerous with tripping hazards and spills. Not kidding.The good, prices are fair and staff is easy to deal with and very very good with billing unlike the competition that charge for every little thing and item. Example with Standard I bought a couple of doors for a flat rate. The other yards want to charge extra for the latch, the glass, core charge, it never ends. Very happy with my purchases. They have a golden oldies row which is awesome. This location does all you can carry specials every few months.So if you can manage the nightmare yard set up it is a cheaper alternative to the competition.
-
March 2023 by Nawfal I
Don't bother, you can't go to the yard anymore... they ask you to drive 6 hours to go to their open yard in Scarborough.There's a big yard in Cornwall ON, with a well designed inventory on their website.
-
February 2023 by Alex Bilodeau
Terrible experience with customer service, I called and asked if they had any 15 inch rims with a 5x105 lug pattern I could buy. The employee didn't understand the size so I told him what car it's going on. Apparently they have zero 15inch rims and when I asked what they do have he then hung up and won't answer my calls now.
-
February 2023 by Bob McL
I still think Standard is a great business, but I am sad that they closed their UPIC yard in Ottawa. I had been hunting for parts on that site for nearly 50 years.
-
February 2023 by Ebay Buyer Defender
The best part of this place was being able to go into the yard and pick your own parts . Sad
-
December 2022 by M T
Found the car parts I needed at Standard Auto, needed them delivered all the way to Saskatchewan. Dealt with Joanne Larocque, who was able to complete the transaction over phone and email, she made the whole process super easy. Part was exactly as described. Couldn’t be happier. Excellent customer service. Hope to do business with you again. Thank you.
-
September 2022 by S Tariq
Found the car parts I needed at Standard Auto, needed them delivered all the way to Saskatchewan. Dealt with Joanne Larocque, who was able to complete the transaction over phone and email, she made the whole process super easy. Part was exactly as described. Couldn’t be happier. Excellent customer service. Hope to do business with you again. Thank you.
-
August 2022 by parts cornwallhonda
VERY BAD SERVICE WAS TOLD PART WOULD BE HERE WED, NOW ITS THURSDAY STILL HAS NOT LEFT YARD.DISAPPOINTING. OTTAWA LOCATION
-
June 2022 by D 40
The call centre that picks up initially has the utmost professionalism, as soon as they transfer you to the Ottawa location you understand why there are so many negative reviews regarding the customer service. I would rather run my nails down a chalkboard than try to have a conversation with your sales guys, let alone buy anything from here.
-
May 2022 by Nader Atieh
they are unprofessional parts business i return the parts and they pick it up and they wont return the money back we call 4 times they said we are going to call back nobody call.
-
May 2022 by Jason Waid
Their hours on their gate/website don't match reality. Save the trip and don’t try to come on a Saturday.They also don’t allow people to walk around and grab what they need anymore. Website doesn’t reflect this either. Waste of my time.
