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October 2024 by 关胜（andrew）
Don't buy their Mercedes SUV GLE450. The engine often breaks down and they can't fix it. It wastes my time driving it around. Don't buy such a car.
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October 2024 by Tony Tornberg
I have purchased two vehicles from this dealership over the years, and I have no complaints about customer service or sales staff. I do have a major complaint when it comes to feeling like I am being fleeced each time I bring my vehicle into the service department. I’ve now started reviewing my invoices carefully, and there’s no question in my mind I’m being overcharged, serially. There are not many choices in the region to purchase a new Mercedes, but there are several choices when it comes to finding a trustworthy, certified mechanic. This is the direction I am going in from now on.
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October 2024 by Safraz Mohammed
This is the second vehicle I have bought at Star Motors Ottawa, and with the same representative Gordon Smith. He is an exceptional rep. We told him exactly what we wanted wrt to a vehicle , our needs, hobbies and safety features.....and he found the exact one we needed. Throughout the whole process it felt that he was working for us and not Star Motors. He was attentive to detail, and got us a great deal. Even saved us money. He recommended a vehicle that is slightly cheaper than the one i thought would be the best, because it suited our needs better. He was at no times trying to up-sell anything. I really trust Gordon and will definitely buy my next vehicle through him. So should you.
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October 2024 by Sam Kotecha
My experience dealing with Asheley Andrade at Star Motors has always been awesome!!! I would highly recommend going to see Asheley in service! Her customer service is awesome!!!
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October 2024 by Valerie Taller
Always a great experience! Professional kind knowledgeable Service!
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October 2024 by Dev
It’s always a pleasant experience for the maintenance visit. I love the shiny clean.
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October 2024 by Marie C
When they have the right people working there, like Ashley, they’re going to take proper care of you
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October 2024 by Adrienne Brezovski
Efficient service
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October 2024 by Cindy Harrison
Our service advisor, Benjamin Partington, went above expectations to communicate with me ensuring that i knew exactly what to expect from a cost perspective and knew when my vehicle would be ready. I appreciated Benjamin going the extra mile!
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October 2024 by D L
I recently had an outstanding experience purchasing a vehicle from Star Motors in Ottawa.
Mony, my sales representative, demonstrated remarkable patience and support throughout the process, making it the most pleasant interaction I’ve had with a salesperson in quite some time.
Despite being out of province, the Star Motors team handled every detail with exceptional efficiency.
Josée from the finance team was not only organized but also made the financial process enjoyable.
Overall, I had a fantastic experience buying a car here, and I can confidently say it was a great deal. Highly recommend Star Motors for anyone in the market for a vehicle.
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October 2024 by Danitsa Lauder
My hubby and I had nothing short of a great experience at Mercedes Benz Ottawa. Upon entering the dealership, we were greeted by two of the most wonderful smiles of Sophie and Natalie at the reception. After which we had the pleasure of dealing with the manager Daniel, who really listened to what we were looking for and placed us in the more than capable hands of our sales representative, Yannick, who was a dream to work with (not pushy at all - he works with you and your timelines). Once settled on the vehicle, we had the pleasure of working with their amazing finance manager, Josée, who looked after EVERYTHING in the deal and made sure we were well pleased with the purchase we made but also provided reassurance when needed. On delivery day, we had the opportunity to be introduced to Nathan, the delivery specialist, who took his utmost time to walk us through the highly sophisticated technology the vehicle had to offer, also walked us through the facility’s need to knows. We are extremely pleased with our experience and would do it again with the dream team mentioned above at the helm. Thank you so very much for such a memorable experience.
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October 2024 by Dauna Cameron
A great experience. Very professional and easy to deal. Would recommend to anyone searching for a vehicle.
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October 2024 by Scott Sanders
I want to publicly thank Mr. Gordon Smith for his help--He went above and beyond to help me despite not being a client of his or of Star Motors. It's nice to know there are people still out there that believe in acts of kindness. Thank you Gordon
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October 2024 by Tim Hayati
A big shoutout to Gord, Adam and Josee at Star Motors. Very professional, accommodating and extremely helpful.
The whole process was seamless from start to finish. I highly recommend them if you’re looking for a Benz.
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October 2024 by Lanny Hayes
Awesome service as always. The sales staff (Gord and Adam) is extremely competent and capable. They know what they are talking about when it comes to their cars. The financing (Jose) was easy and she got everything done and ready for us when we came in to pick up the car. The finishing touches were put on the car (Cole) while we signed everything. It’s this friendly and competent service that keeps us coming back to Star Motors! PS - love the car!!
