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November 2023 by Lucy Baker
Very attentive service & good quality light fixtures
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November 2023 by Kris
Just want to say how much I appreciate the time Jim spent trying to help me find a solution to my plumbing fixtures issue. I was greeted and made to feel welcome even though I had a small ask. Thanks to Jim for exploring several avenues to solve my issue. I will be back for lighting.Support this business!!Cheers.
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October 2023 by Geoff James
I had the pleasure of dealing with Ginette and Nick at the sales counter! I required a silver pull chain connector for one of our bedroom table lamps! They located this tiny little much needed part in the middle of 10,000 items! They made me feel like a valued customer! Total cost of the part was only 57 cents! This is why I am a repeat customer! GJames
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October 2023 by The Deep
I would not shop here simply due to the fact that they employ the rudest customer service rep named Erin Franey. Avoid that Nepean location as long as that rude person is there. He’s not inclined to care if customers are at the store. Or even help.**Edit -My mistake- I named the wrong location. Just avoid this company because Erin Franey works there. All the locations. I’m sure there are other nice reps. Just avoid this specific one**
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October 2023 by Hey There Pal
I would not shop here simply due to the fact that they employ the rudest customer service rep named Erin Franey. Avoid that Nepean location as long as that rude person is there. He’s not inclined to care if customers are at the store. Or even help.**Edit -My mistake- I named the wrong location. Just avoid this company because Erin Franey works there. All the locations. I’m sure there are other nice reps. Just avoid this specific one**
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August 2023 by jane jones
I needed a really obscure (unicorn) part, I went to home depot, they sent me to this store, the owner, Jim, spent lots of time trying to find a solution for me, knowing there was no sale in it for him, but regardless, he helped me a lot. I will definitely return to this store the next time I need something. Thanks Jim, you've got a great store, and even better customer service ?.
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August 2023 by Ana
I am not one to leave many reviews but was so impressed with the service I received from Fred here at the EP store at Northside that I felt compelled to share! Fred was extremely helpful, knowledgeable, patient and provided service above and beyond to ensure my lighting needs were met. I started with wanting a certain lampshade for the main bedroom for which he researched and provided options until we found the perfect one. I was so pleased with the service that we returned for our basement lighting as well as our deck and outdoor lighting which looks incredibly amazing. Fred took the time to listen to what we wanted and made recommendations that provided the exact “style and mood” we were looking for. It is all indeed about the lighting! I cannot recommend Fred and his service enough!
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July 2023 by Linda G.
No greeting on arrival, in spite of no other customers in the store. I was tempted to ask the young man, who was holding himself upright in the corner of the customer counter, and who could us making our entrance, whether he worked there, or not. The comment would likely have gone over his head. All I wanted were light bulbs and I had brought with me the one which I wished to replace. When I compared, in his presence, the ones he offered they were different lumen rating than the ones I was replacing. His response was that we will barely be able to notice the difference. At a higher priced store than box stores, I expect greater attention to detail and an attempt to serve the customer, rather than be offered a dismissive, somewhat patronizing answer. What I got was mediocrity. There was an older man, also behind the counter, who did offer more detail and took time to go from behind the counter to an illustration of the various "colour" of the light bulbs. I have been of the belief that the advantage of shopping at a specialty store is in receiving thorough knowledge of a product, competent guidance and advice. Sadly, I did not find it here, and have been disabused of the notion that there is value in shopping at a "specialty" store. Will these light bulbs shine brighter, or longer than what I could have purchased at any of the box stores in the area. My guess, is no.
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April 2023 by ParrotPentester
Good store, staff was nice and all the bad reviews are from long ago, I can guarantee you, the staff isn't rude and nothing is overpriced
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March 2023 by Mona Walsh
I can’t say enough about the excellent customer service I received here. John provided honest, straight forward advice on electrical for my kitchen reno and I’m super happy with the results. I highly recommend this store.
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March 2023 by Amie Chong
So happy with our bathroom transformation. Designer Anne Marie at Bells Corners provided professional advice on my makeover and answered all my questions. It was a pleasure to be able to see and feel the products and materials in their grand showroom. This allowed me to match quality with my budget. Contractor Scott was very detailed oriented and did an outstanding job on my renovation. I highly recommend the team at EP Store for their professionalism, quality and superior service.
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January 2023 by Ashley19877
I have been dealing with Fred from the EP Store. Highly recommend this store. Fred helped me along the whole way of ordering Legrand outlets (Adrone & Netatmo smart receptacles) for my entire newly built custom home. He then worked with my electrician to coordinate the right products needed to get the job done. Then he patiently helped me choose every single interior and exterior light fixture to complete the project while staying within budget. He took the time to understand our personal styles and he delivered flawlessly! Fred truly has gone above and beyond for us. Thank you again!!
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December 2022 by ePiL3PTiC PoNy
I am a contractor who has been recommending clients come here for years. My clients have purchased shower towers, custom bases, faucets, and sinks... not to mention endless light fixtures. The selection is definitely one of the best in the city. The customer service is great as well! In about 15 years I have had only two faulty products, and both were replaced without questions or problems. Any contractors working in Bells Corners needing plumbing materials should stop by the desk in the back. Great store for all of your plumbing and electrical needs!
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October 2022 by Dan Whall
Great people always happy to explain how things work and care about their contractors
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September 2022 by Brian (Oldguy 32)
During our 6 months of condo renovations, we stepped into the Bells Corners EP store to look only for lighting. In the end, we purchased all of our beautiful lighting fixtures, ceiling fans, knobs, bathroom accessories, bulbs, and mirrors at the EP store. We purchased quality items. More so, we received sound advise. The staff listened to our needs and concerns and ensured that we chose the correct size of lighting fixtures, ceiling fans and mirrors to compliment the space ofeach room. With each visit to the store, we were recognized and greeted. We were certainly satisfied with the pricing, quality and choice of designs presented to us. Our condo renovation has finally been completed and our decor decisions are spot on. Our condo is a unique and welcoming space and receiving lots of compliments. Thank you EP store!
