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December 2023 by GC BT
My iPhone 7 may be old, but it is a good little phone for my needs. The screen had been cracked for a long time and finally failed. Sri took care of all my repairs, was super thorough and was able to get my phone back to me on the same day! On a Sunday when their hours are shorter than other days! Sri also pointed out some savings we could make on our phone plan by moving to another carrier! Well done Sri! You are super helpful and easy to work with!
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November 2023 by Andy Silis
In case you are unaware (I wasn't until I went to go get some work done), uBreakiFix Canada has joined the Mobile Klinik familyDave, the support person who took care of me was very pleasant and helpful. I went in to get everything transferred from my old phone to my new oneThe work was completed quicker than promised, so that great. Sadly, in the days since this was completed, I have found a few minor glitches in the transfer. It was not as complete as one would hope. Nothing catastrophic, but enough to be annoying. Somehow, a Notes file got missed & my son's contact info, though copied over, was missing his phone number. Being excessively cautious, I was easily able to recover what I found to be missing. It's just a shame that I needed toAlso, the choices for replacement Android phone covers is very small. Again, sadly, they did not have the one I needed for my "new" phone
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November 2023 by Abdulhafiz Ahmed
I had to repair my pixel's screen and it was fantastic workmanship by Dave. The service was excellent. Definitely recommend.
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September 2023 by Shaun Laughland
Great friendly staff, who are knowledgeable to fix almost any device. However, they need to improve their quality control, as I had to return multiple times for new issues caused by a fix.
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August 2023 by Arsalan
Terrible service with no communication about issues, nor any concern for actually helping me out.I dropped my Google pixel phone for repair under warranty on a Sunday. They told me that it would take 5 days to get parts in and repair would take another day or so. They also told me to not call to check up on the phone during the 5 days because they are having issues with their phone systems.I waited patiently and called on the 5th day only to be told that the parts had not been ordered yet. The reason was because Google won't send them parts due to UBreakiFix going through a name change and corporate merger/acquisition. I was not told of any delays when I dropped off the phone, nor during the 5 days after. They blamed Google for everything and recommended that I go through warranty process through Google or continue waiting for a few more days for parts. I waited a few more days and there was no clear answer from UBreakiFix.I decided to contact Google who were somewhat helpful but had far better communication than UBreakiFix. The level of indifference and lack of communication displayed by UBreakiFix is some of the worst I have ever received as a customer in the service industry.My review may only apply to phones fixed under warranty through partnership with Google. If you have a non Google device you may have a better experience. Regardless, the lack of communication is inexcusable to me.
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July 2023 by David Pickett
I brought my daughter's broken phone in to see what they could do. They called me a few hours later to let me know what was wrong with it and approximately how much it would be to fix. Turned out that it wasn't worth it to fix the phone so I got my phone back and they charged me nothing. In the end it was an easy decision to make to get a new phone, but should something happen again I would definitely bring my phone here and I would recommend this shop to others. Very nice people that are professional and know what they are doing.
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July 2023 by Diana Thibodeau
Every time I’ve been at the store they have gone out of their way to look at ways to save me money. And, what was possibly an overnight job, got done the same business day, save me a lot of scheduling headaches. Highly recommend UBREAKIFIX.
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June 2023 by Jon Carignan (AH Jon)
Got an iPhone repaired here recently with a third party "HQ" OLED screen, that went great, still works after 45 days. I also had a battery replacement, it was OEM, it failed the same day, they swapped it out for a third party battery, it failed after 25 days, they replaced it, it failed again after 6 days. The warranty support is fine. The call centre will call you back hours later if you tried calling a few times unsuccessfully which is great. 3-stars because customer service is okay, but they destroyed my phone and refused to acknowledge their fault, instead blaming apple for software gating the hardware.Update: Went back to try and get them to repair my phone, and they simply told me "We repair hundreds of phones, it is highly unlikely that we would have damaged [it]" Do not go here, instead go to the Merivale location for professional service.
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May 2023 by Matt Wheildon
Amazing service! I called to request a replacement screen on an iPhone and was offered an appointment at my local store 20 minutes later. The tech ‘Vishakh’ was super friendly and clearly knew his stuff. Even though they were short-staffed, less than two hours later I had a text to say that the repair was complete. Great product and super efficient. Thanks!
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May 2023 by Brenda Schoez
I was very impressed with the speedy service I received at uBreakiFix when I dropped my phone off to have the charging port repaired. I was not looking forward to being without my phone but they stuck to their promise of having it repaired within a few hours. They were very professional and knowledgeable. A big thank-you to Dave, who did the repair and the rest of the staff as well!
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May 2023 by M D
Dave is a true gentlemen. I honestly think the negative reviews here are written by people who brought in phones with multiple issues and thought a small repair bill for one issue magically fixed all their phone issuesAmazing experience, great repair job. Please ignore the haters and see Dave. He will take good care of you.Btw this company is Samsung authorized repair company they choose them for a reason. Don't worry. And all the parts are OEM original
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May 2023 by Jack Cartwright
waited 3 weeks for my first “repair” they had to send it off and when i called in after a full week they didnt even send it out yet. after i finnaly got my phone back after a month my screen was loose and hitting random buttons and my phone was unusable. went in to get it fixed and the next day i got my phone and came home to the exact same problems of random buttons and some dead spots on my screen. 560$ wasted never again.
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May 2023 by S P
Brought my sons iPad to them to have the digitizer replaced. They even let me supply my own part which some places don’t do. There was a hiccup during the repair and I was told that the display was no longer working after the repair. After speaking with one of the associates who could tell I was little frustrated with the situation. Mike stepped in and made it right. They were able to repair the display and get it working again at no cost to me. True customer service. I wouldn’t hesitate to bring any device for these types of delicate repairs. They’re good people. Thank you again Mike and the team!
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April 2023 by Jennifer Harrison
Great service and price. I had a camera lense replaced and a matte screen protector installed. Good response to questions. Easy to contact technicians over text. Service time and cost ended up as I was told it would be. Really easy experience and I love my new screen protector!
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February 2023 by Milky Man
I got my iphones screen repaired here and they gave me a non genuine apple product so I can no longer use my face ID. Also the screen either isn’t a right fix or they did it wrong because the screen keeps popping outside of the phone itself. It’s horrible and my phone keeps experiencing a lot of glitches now and we paid $180. You might as well either buy a new phone or just get it repaired at the actual store you bought it from Apple/Samsung etc.
