February 2024 by Nathaniel Ngo
Went to the bank to merge a duplicate account. The teller had no idea how to do it. However the branch manager assisted oversaw it themselves, and confirmed that it would be done. A month later, I was told that it still was not done!On a separate visit, I came to ask if I could switch to a lower interest loan. The advisor had no idea what they were doing, instead had me sit there for over 20 minutes doing a questionnaire about my financial profile. After all that, the conclusion was no, CIBC did not have a lower interest loan product.