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March 2024 by Brian J Sommerville (Bri)
Fast speedy service, I noticed a leak that looked like engine coolant. They got me booked the next day, provided a ride home and once the part arrives, it should be all fixed later today...Let you know how that goes...Oh yeah, and check out the sweet ride in the showroom... a little disappointed I couldn't take it for a test drive... ?
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March 2024 by Kerry Orser
Spent 70000 on a truck and they sold me a 3995 suv as a second purchase..Good day to be a salesman. It .wasn't even road worthy and my wife drove it 30kms to the shop to be safetied if anything would have happened to her...I am beyond pissed off...Socia media is going to do its thing crooks !!!
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March 2024 by Ron Hood
Well pleased with everything with the purchase of my new vehicle. Sales personnel and related staff did an excellent job.
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March 2024 by Eleanor Quanz
I recently picked up my new Buick Encore at JOhn Bear’s in New Hamburg. I am an elderly lady and I cannot express how graciously and respectfully I was treated. The three employees I dealt with were HOLLY CRESSMAN, PAUL RODRIGUEZ and ANTHONY COSLEY. I would certainly give these people the highest rating possible.I have dealt with this dealership for several years and do highly recommend them. I have always been treated like family both in Sales and Service.Thank youEleanor Quanz
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February 2024 by Susie D
My first google review! We drove into John Bear when passing on the way home from test driving 4 vehicles at 2 other dealerships elsewhere. We were greeted warmly by Louis who offered his help with a vehicle we saw on the lot. Throughout my decision making process he was a delight to deal with. He is personable, professional, helpful and politely persistent, (whilst I test drove vehicles elsewhere). The BUICK is now sitting in my driveway and I am very happy with my decision. A big thank you to 'Lou', Paul (who helped us with payment & warranty) and the detailing guy, who presented it 'like new' for my pick up date. I wouldn't hesitate to recommend your services and JOHN BEAR New Hamburg.
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February 2024 by Karston Todd
Just drove in while on a road trip to have a look at the used inventory. Anthony came out and welcomed us right away. He was polite and straightforward. Could not have asked for a better salesman. Great Canadian car getting rehomed for the right price is what matters to me. Thanks A lot. I’ll be back
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February 2024 by Andre Bartczak
Mid December I brought my car for the oil change and to check a brake assist service error message coming on from time to time. Just to check the error message - $180. I was also suggested to do a health check for the entire car. I opted just to do a brake as a part of an important safety feature. As a result, to their investigations, I was told that my rear brakes have to be changed (both rotors and pads) and my battery needs to be replaced too. On top of it I was told that 9 of my wheel nuts are "swollen" and needs to be replaced. I declined the battery replacement ($600 plus) and any of the brake work because it should have been still under warranty from the last total brake overhaul. In the end, the total bill was over $600 (oil change, error investigation and 9-wheel nuts). Then I went to the dealer I bought my car from (Cambridge) and asked for the brake and battery assessment. Both, brakes and battery were considered to be fine. No work needed ($68). I sent a complaint letter to the John Bear manager but no response. I find this kind of service highly dishonest and unfair. This was my last time I brought my vehicle to this dealership.Andre Bartczak, New Hamburg.
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January 2024 by Michael Kitchen
Had a great experience working with Josh Hewitt and the Team at John Bear in New Hamburg while purchasing our new Yukon Denali.
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January 2024 by Stephanie Spanos
Joshua Hewitt is remarkable.Easy, pleasant, understanding. He knows his vehicles, he provides excellent customers. He truly takes care of his customers. I wasn't even planning on buying another vehicle but I trusted the process and trustedJosh and not only did he give me options, made sure I was happy with it. Bye bye small car and hello hello SUV! Shout out to Josh for making this happened! My first brand new ever owned first time suv owner! Highly recommend seeing Josh and the fianance manager paul. He smoothed out the process and was very open and honesty and pleasant. Great team they have. Definitely reccomend seeing Josh for your needs at john bear!
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January 2024 by ThatOneTinMan
Traded in my car for my Elantra Sport they had in their used lot and could not have asked for a better dealership! Welcomed us with open arms, made sure we were comfortable and a very honest salesman!Edit: Dealership hasn't sent me my plates when they've told me they would, loss of 2 stars for ignoring
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November 2023 by Kurt Thompson
I worked with Kelly at John Bear New Hamburg. He was amazing to work with in helping me secure a 2024 Chevrolet Silverado 2500HD for my company as well as a big part of some after purchase upgrade we did for the truck.I would highly recommend Kelly and the whole John Bear team. Big Thanks!Kurt
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October 2023 by Guillermo Vargas
My wife and I were just considering to trade our wonderful truck and we could not find for a better dealership. We found another amazing Truck and we felt very confident to go for the trade.Special thanks to Amy who really provide all information needed. Amy was extremely helpful and in communication with all John Bear team made our experience flawless.Extremely happy with our new Truck.
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October 2023 by Jasmine Svanda
We had a wonderful experience purchasing our truck from Josh. His expertise, kindness, and attention to detail made the entire process quick and easy for us. Thank you Josh!
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October 2023 by Thomas
Just bought new corvette and Carl and everyone at John Bear did a great job for the sale. Still need to pick it up but I am sure all will be great.I picked up the car and unfortunately the pre delivery inspections was not done properly. There was a paint defect in the car and given the I paid for the ceramic coating on the car I would have thought that this really should have been caught before it was delivered. They had to fix some damage to the bottom of the car that took almost a month. Then the issue is now 3 months old and I had the car wrapped as I did not want to get stone chips on the car and they were not able to fix this till now. I mentioned to them that they need to reapply not only the ceramic coating that they did but as well the paint protection film and they are now trying to say that they would not do this. How ridiculous is this dealership. This has now been the worst experience buying a car.
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September 2023 by Ivan Cox
Josh was great to work with! Carlo too! Ryan was a little harded to get a deal with Lol. Thanks guys!
