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February 2024 by Jonas Brandon
Helpful staff. Neat creatures.
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February 2024 by Sandra Cheaney
Always great service
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February 2024 by Istvan Kelemen
Nice place, my kids loved this place.
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November 2023 by Milo dragonfox
All of the employees/staff are very nice and understanding. I've been shopping here many many times and every person I've talked to has been super competent and willing to help. Whenever I had questions they answered honestly and made sure I was understanding. From what I've seen, the prices are also reasonable compared to other similar stores. I would certainly recommend this store, even if it's just to talk to an employee for questions or concerns.
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November 2023 by Kevin “Buddha Dude” Henderson
I have had various aquariums and koi ponds, for 40 years. Big Al's is always my number one place to go, for whatever I need in my tanks.They have a huge selection of aquariums, terrariums, and all the paraphernalia to go with them. They have a good selection of fish for sale, but it is a tad smaller than my usual location in Brampton.At this location, the store is very clean, the staff are very friendly and knowledgeable. I returned a defective pump and as long as I showed my receipt, they exchanged it no problem.I highly recommend this location.
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November 2023 by Sam Ger
I come here pretty regularly and I always get the sense that I'm not welcome in the fish room. The staff are very dismissive and everyone is trying to run away from you and not have a conversation. This isn't just one or two people it's everybody including the managers/supervisors. If you ask any question they just give you a straight answer without asking any follow up questions to be sure of your situation or showing any excitement about anything or even remotely interested in what your trying to do. One staff in particular who is always there is so fake and disengenuine that you regret approaching him at all. Unfortunately he seems to be the only one around sometimes.I'd rather add 10 minutes to my trip and go to the steeles or vaughn location. I find the staff there are a lot kinder and genuinely interested. I'm willing to go as far as Kennedy but not this place, it's what people do when they are passionate about something. There are plenty of jobs out there if you're not into this hobby and community and you shouldn't be working with livestock.
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October 2023 by Ruth Miriam Dow
Exuberant, personable and knowledgable service provides numerous choices of Nature's dynamic, aquatic beauty: especially the young tropical Cardinal Tetras and Guppies pictured here - perfect for home aquariums with a heater!
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October 2023 by Norina Osborne
Store is good a few employees seem to hate helping customers, when I go there I’m greeted by the two same employees. Always happy to see everyone and willing to help. Tonight came in to grab a few things for my tanks and the person with long red hair seemed like I was bothering them asking a few questions. This has happened before where I’ve dealt with this employee more than once and it just seems like they don’t want to be there or that I’m annoying them. When I went up to cash with my items they just stared at me while they looked around the store, it felt like i was being a nuisance for them having to cash me out... Beside the one employee I really enjoyed the store, staff is extremely knowledgeable and the owner is great! Always willing to help or order stuff in for me
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September 2023 by Ruth-Miriam Dow
Personable, exuberant service provides numerous choices of Nature's dynamic, aquatic beauty: especially the tropical Cardinal Tetras, pictured - perfect for home aquariums with a heater!
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September 2023 by Richard H
Nice place to get pet fishes. They have all varieties of fishes such has normal and sea water breeds. They also have wide range of tanks and accessories. The staffs are so friendly and helpful!
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June 2023 by Jenn
We went to this store for the first time as a family. My kids want to buy some fishes and aquarium. Courtney was so helpful, knowledgeable and answered all of our questions. The store manager, Jeff was so kind, knowledgeable and welcoming to our family. He even offered for my kids to feed the koi. We highly recommend this store and will be back again.
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April 2023 by Domenic DeRango
Great place, very friendly and knowledgeable. Entire staff took the time and went above and beyond to help my family and answer all questions. Thank you A+
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April 2023 by Ashleigh Thompson
Nice variety of fish and really pretty displays for how you can set up your own tank. Staff always makes sure your home tank is already established before buying fish and all seem very knowledgeable on care and maintenance
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March 2023 by Tn Luan
It is a lovely place. Warm due to the nature of fish in the place. It has plenty of fish and aquatic plants to choose from. Staffs are knowledgeable about the products and friendly when approached. It is also a great place to bring kids as they will have fun looking at the fish and seeing the different setups.
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March 2023 by Andrea Kareklas
Went on a Saturday afternoon and it was a mad house! We waited forever to get served, but in there defense it was super busy. I just didn't like that I purchased a fish thinking taking care of it only needed what they provided me with at the store, but when I got home and did some more research I realized it needed way more. I wish the staff would have taken more time to be more informative with me, or been more knowledgeable. Not sure if it was because they were busy or didn't provide the correct information. My fish is still alive and well. The location is good and the store is huge. They have coral as well. I was impressed.
