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February 2024 by Anna Hicks
My favourite DOT location .Very well merchandised and quality products .Susanna is highly skilled and knowledgeable about the products . Fantastic customer service skills.Her online presence had me come in last weekend . Great Facebook advertising.I would highly recommend this location .
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June 2023 by Roy
Stay away from the 'New York Collection'. High price, cheap product. Never again!
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May 2023 by Ilana ifraimov
Suzanne and Leo were so helpful and patient. Will definitely return to see them and up date my patio at the same time.
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January 2023 by Alan
We had a terrible experience with DOT Patio Newmarket & Corporate. We bought a table from this Newmarket store in May 2022 for our backyard which we were having landscaped. We left it in the box unopened as there were several delays to the completion of the backyard. Once the landscaping was done, we opened up the table, still in the original box, untouched, only to find several scratches & chips of paint that had come off. The table had a full year warranty on the finish of the table. We had never used it, and DOT Newmarket & Corporate refused to replace the table, offering only touch up paint and a miniscule 5% refund. Not only that, but the process to even get an answer from Corporate took months and several attempts.We will never shop at any DOT store ever again, we had much better experiences with their competitors with other outdoor furniture, who also had much better prices.Do your homework, go somewhere else. DOT Newmarket & Corporate do NOT stand behind their products, nor do they give good customer service. Would have given zero stars if possible.
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December 2022 by Dave Baker
Buyer Beware – Overpriced Garbage.In 2021 we purchased an outdoor sectional (Woodstock Sectional Set). Though very expensive, we bought into the false narrative that although DOT furniture is really pricy, you get what you pay for and it’s built to last.It’s not.We first put the sectional outside in June of 2021. It was under a gazebo, and covered when not in use for any extended period (the cover to protect the sectional was an additional purchase btw). In October we brought all of the cushions indoors for the winter. The zippers broke on two of the cushions, but we figured it wasn’t worth the effort to try and have them replaced as the zippers would be hidden anyways.We brought everything back outside in May of 2022, and in October when we were prepping our yard for winter we unzipped all of the cushions to wash the covers and the insides on all but two of the cushions had completely broke down and the liners had completely disintegrated.We contacted DOT head office, and cc’d the Newmarket store on all correspondence. Though head office initially seemed like they were going to do something about it, they turned around and claimed that there was nothing that they would do as the cushions are only warrantied for 1 year.We contacted head office again and asked for the exact dimensions of the cushions so that we could look into replacement options, or if they offered liners that were a different material that actually lasted, and they never responded. Worth noting that it was crickets the Newmarket store through all of this. They clearly had zero interest in getting involved and making sure we were at least somewhat taken care of.It’s worth noting that a 1-year warranty for something like this is the company admitting that their product will likely be delivered in one piece/working condition, but they know that it will fail very quickly after that, and they will lose money if they guarantee that their product will last much beyond initial use. For a sectional valued at over $5,000 this is pathetic.Please don’t make the same mistake we did. Be very aware of the warranty offered, don’t assume that because it is expensive it will be well made and worth the money. If it’s from DOT furniture it won’t be.Don’t waste your money. Buy elsewhere.
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August 2022 by Shawn Lapidus (Batchidus)
Great customer service, highly recommend Dot Furniture Newmarket for all your furniture needs
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July 2022 by Andrew Doolan
Transported furniture two hours to a cottage only to find hardware missing. Manager confused as to why we were disappointed. No compensation, hardware sent by mail -days later. Will reconsider buying anything from here again.
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June 2022 by Kim Johnston
Nice staff but they don't make any warranty decisions!They only expect their outdoor furniture to last 3-5 summers.$2500. In outdoor furniture unravelled in 2 summers.Jena Niceforo, Sales Manager and daughter of the Owner would not call the customer but easily said NO in an email....they will not honour the warranty. Do Not Buy from DOT. You will regret it!!
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May 2022 by Barb Steed
Great experience today. Excellent customer service from Emma. Cheerful, helpful and very knowledgeable. All 3 staff working were the same way. Highly recommend DOT Newmarket.
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April 2022 by Gina Okorn
My husband and I love this store. We visited the place this past weekend, and we were looking for patio furniture. The assistant manager Emma, went above and beyond and explained the product. Her service was exceptional. She was knowledgeable, professional and great person to deal with. Definitely we will go back to the store to buy our patio furniture this summer! Well done Emma ???? Thank you!
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January 2022 by Cooper Hollett
The assistant manager helped me directly when looking for furniture and was super friendly and helpful. A great experience!
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January 2022 by Katherine Estrada
Received AMAZING service while I was here! The assistant manager Emma was especially helpful!! Thanks to everyone on your team!!
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January 2022 by Diane Bettencourt
The product is of high quality.; you won’t be disappointed and the sales team is extremely helpful in making your backyard dreams a reality
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January 2022 by Hailey Kemper
Absolutely amazing service. The staff were super helpful and friendly. Will definitely be returning in the future.
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January 2022 by Tracey P
I was in yesterday on a beautiful sunny day and was helped by such a friendly and knowledgeable Salesperson Diane. Gave me time to browse and was ready to help me answer questions when needed with any pressure. I really liked her approach.I surely am Going back there to finalize my interested .purchase
