-
March 2024 by Reza Rahmati
Disappointing Product Quality and customer serviceI purchased two sofas from Fouka, investing $8000 along with a $500 extended warranty. Unfortunately, both sofas developed fabric erosion issues on the surface. The service department acknowledged the material flaw but claimed they no longer have the material to address the problem, leaving me with no resolution. Attempts to contact the manager were futile, as they actively avoided addressing the issue. Disappointed with both the product quality and the unresponsive customer service.****Buyers beware***
-
March 2024 by Xuanxuan Fei
The quality is very good, the dining room, the living room, the bedroom have been filled by their furnitures. Never saw the bed could be so strong so kids can pay football on it.same as sofa,it’s heavy to be lift! Especially their sales Jessica,a lovely girl is so sweet,make sure every detail such as the size,materials,looking in the showroom….any time any questions,she will deal with it in time.there delivery service is Also amazing,people are polite,change shoes and protect your house very well!that’s the service worth good tips! I plan to order more furnitures for my study room!wonderful experience!
-
February 2024 by Franz Gangl
We purchase a pair of love seats from Fouka in 2020. One set had powered seats. The other day, the power supply failed for the motorized seat. We called in, sent pictures and within a couple days, two people from Fouka personally dropped of the replacement power supply right to our door - in the middle of a snow storm. Great customer service. Great job guys.
-
February 2024 by Smokytokii
Subject: Deceptive Practices and Non-Delivery of Second CouchI am writing this review on behalf of my mother, Taieba Zafari, to express our extreme dissatisfaction with Fouka Furniture. Despite our purchase of a second couch, the delivery never took place. Shockingly, Fouka Furniture claims to have documents signed by my mother indicating satisfaction, which is entirely false. We demand immediate proof of these alleged documents, as my mother never signed anything and, more importantly, never received the promised second couch. This deceptive practice by Fouka Furniture is unacceptable, and we urge others to exercise caution when dealing with them.
-
February 2024 by tariq shirzad
I would not recommend this store to anyone . They are very dishonest with their response. I was with my fiend who purchased this sofa from them, their bill of sale indicates final sale, the sofa has never been replaced . I am including the bill of sale for very one to see as proof , horrible customer service , they do not stand by their product, very dishonest.
-
February 2024 by taeba zafari
Reviewing this place again to respond to their false comment:Such a shame you guys are fabricating lies. I have NOT received a phone call from you and have NOT received a new couch from you guys. Fabricating these lies with these dates is disgusting. You guys are so fake where is the document that I signed accepting the second couch with delivery? My original receipt had final sale written on it so how can i get a new couch? Also, i added new pictures of the “same” couch i bought from you. Anyone in the furniture industry can tell the spring is worn down and the cushions don’t fit well because the quality of this couch with your customer service is trash. To all the furniture buyers stick to the big retailers you will waste a lot of money here.Bought this couch end of July for $3000 and didn’t use it until October. The spring is wearing down and when you sit on the seating cushion it goes down and you feel the wood. This was very surprising to me since it’s only been 3 months and the couch is looking like this, considering it’s expensive price. Do not waste your money here, you’re better off buying furniture somewhere else.
-
January 2024 by bahare ghasemi
Excellent purchase and satisfied with the material, quality and model, especially with your compassionate guidance dear, who kindly guided me in my purchase, I highly recommend them, please compare the Canadian sofas with absurdly high prices with the products of this shop.Especially for us Iranians who saw and used a good sofa
-
January 2024 by Sam Sam
Beautiful pieces, great customer service. Especially the service folks, Mehdi and Ashkan were awesome in everyway. Thank you very much guys.
-
January 2024 by sahar ameli
They gave a delivery date which was one month after my purchase , just 3 days prior to delivery date they called me and told me that the accent chair that I bought is not available! Still im not sure when my accent chair will arrive!
-
December 2023 by BA AB
Great quality! Great customer service!Especially the young man Justin, he takes exceptional pride in his work to provide information and any help to customers with patience.( Any company should clone his style of customer service.And NO, I'm not a friend or related to him or the store. Met him when our son was looking for a futon bed)**Only critique manufacturer does not include clear instructions for assembly.**But the staff can walk you through putting items together.
-
December 2023 by Alireza Naseri
We recently purchased a set for our dining and living room.The products are superb and customer service is excellent.I want to emphasis, friendly advice from them is a great help to choose a right product.Thank you
-
November 2023 by Jing Liu
We customized a sofa from Fouka and its fabric has great quality. Sales are nice, patient and passionate to help with sofa selection. I would recommend buying sofa from Fouka.
-
September 2023 by Afshin Amirpoor Daylami
I had an exceptional experience at the furniture shop, all thanks to Hasti. Her expertise in combining aesthetics, materials, artistry, and functionality is remarkable. She greeted me with a warm smile and provided top-notch customer service. With her guidance, I found the perfect furniture pieces for my home. Hasti's professionalism and friendly demeanor made the entire process a pleasure. I highly recommend Hasti for a seamless and enjoyable furniture shopping experience. She's a true expert with a knack for creating beautiful and functional spaces. Thank you, Hasti!
-
August 2023 by Lin Ziaofang
We had a great experience at the store. Mariana really helped us pick the right sectional for our home. Very professional and friendly. Amazing customer service. Would definitely visit again!
-
August 2023 by Rachael Huang
It’s a lovely Italian furniture shop. All of stuff is stylish and well designed with high quality. The customer service and after service is excellent. Quick service response and great customer support. It’s highly recommended for furniture selection. @ Hasti & Sana
