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November 2023 by mark zahlouk
great customer service! ((Kyle ))helped me out with all my questions , he is the best !
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July 2023 by Christian & Sarah Di Marco
Just went into freedom at upper Canada as my work phone had a power issue and brought it to apple but they basically said it’s time for a new phone.So went to freedom since I’ve been with them for years to get a new one.However they refused to help me because I didn’t have my physical Id with me. I had a digital copy. It’s 2023, we live in a digital world. It’s clearly me in the photo, Address matches my insurance slip in my digital wallet also. This was the stupidest reason I’ve heard for refusing service to someone.I will be cancelling both my accounts/ phones with freedom and taking my business elsewhere. Terrible service.Thought that was the purpose also of the 4digit security pin.
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July 2023 by Ravshon Azimov
Really kind and helpful these guys, some services were free such as transferring the data, I am very grateful to them for their service and support
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April 2023 by Glen Middleton
The employee was will knowledgeable about all these there inventory told me I should do hopes to assess Good information to get a a good payment plans less then the ones now with the new plans with 40gb
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February 2023 by The Dutchman
James…James…James…I refrained from escalating our interaction since I am aware of how to conduct myself during interactions pertaining to business with representatives of companies or services but I figured I should write a review highlighting your flaws and hoping Freedom’s management can offer you some training regarding customer service and also boundaries for interactions. Your opinion doesn’t matter when it comes to valuable customers, their money or their logical requests my friend. Your disgusting attitude, unwanted opinions or make shift policy for an entity which you clearly work for an do not own are very much not required during customer interactions. I hope that a member from your management team sees this review and understand I am not writing this for you to be fired or anything but for them to provide you with the necessary support, whether it be emotional support or employee training. I just hope that they will acknowledge you and value you enough to help your understanding of what is required of you as a customer service provider.
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January 2023 by Julia Z
I went into this store with very low expectations, but Kyle an Michael were amazing! I have received exactly what I was promised. Great knowledge and customer skills! Way to go guys!
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January 2023 by Sameh Basta
So bad serviceThey punish me when I switch plan and gave me the phone without charger or any thingBecause I found the phone not brand new and the cheating me that is brand new
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January 2023 by Delu Qiu
Very good service thank you so much
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December 2022 by Reza N
Excellent team!! Michael and Austin both helped me a lot changing my plan and get the best deal for the phones. As a loyal freedom customer (since 2010) I definitely recommend this place esp. with either Michael or Austin. They deserve more than 5 stars!
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December 2022 by Ryan Hay
James S was a great help as I upgraded my phone. Clearly and simply laid out the options and walked me through it patiently
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December 2022 by Benny Chuong
Michael was great and friendly and recommended a phone plan for me and I have been using it for a couple of months now and I’m very happy with it!
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December 2022 by Erica Huynh
I wasn't even trying to switch plans or upgrade my phone but the main man Michael was spitting out so much deals for me and hooking a sister up. I definitely left happy and you would to.
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November 2022 by Janusan B
Super happy with my experience at this Freedom location. Michael was friendly and had great recommendations. My whole experience was smooth, and I spent very little time transferring from another carrier. Overall, I am really happy and have recommended this location to many people!
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November 2022 by Jacky Tran
10/10 would come again. Would recommend my friends and family to Michael cause he offered great deals and amazing customer service and the most funniest dude I ever meet. And switching plans was super easy and super quick.
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November 2022 by Yusra Waizi
Unprofessional worker was there her name was Eva , she gave us all wrong information about upgrading phone . She told us that you can only upgrade your phone for 2 years lease and must return it back , no other option . But fortunately I upgraded Ma phone from Richmond hill freedom mobile location.
