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September 2023 by Ryan Crosby
I am a frequent buyer at this location and I love the location until I went in on Sunday to purchase some dog food.Lady behind the counter did not greet me she was sitting down on the computer and phone.Boxes from a company called benko just laid on the floor and on the table where they have bowls store was very disorganized compared to other stores and when I was ready to check out I was standing there for 5 minutes while the lady was still on her phone.Not happy with my experience I had on Sunday.
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September 2023 by dreamymimi AJ
Great selection of product for all animals. Workers are helpful and very nice. They also have a rewards program that I use for the stuff I get for my dog and guinea pigs.
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July 2023 by Neil Lummiss
Great store with friendly and helpful staff.
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June 2023 by Dave Renaud
Nice staff always helpful. Inventory was good.
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May 2023 by Steven McGill
Wonderful store, with so many things to choose from. The staff are knowledgeable and very friendly.
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February 2023 by Wayne Forhan
Great supply of pet related stock. Staff very curtious
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February 2023 by Mike Beveridge
Nice clean store. Friendly staff.
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January 2023 by carin bacher
I went into the store late afternoon Sunday to get a dog harness, the woman behind the counter didn't move or say hello. I asked if they had harnesses and then had to ask if she could show me where. On inquiring if I could return the harness if it didn't fit and hadn't been used I was rudely informed that I had to bring the dog in. A day and a half later I returned with my 3 1/2 month old Old English Sheepdog puppy. The same woman was behind the counter, again she didn't move or say hello. I said hello and asked if she recalled that I had been in for a harness and that she had told me I had to bring my dog in, she responded that she didn't remember me, the store had so many customers she couldn't remember them. Given store attendance on my visits and the treatment dished out to customers I find that hard to believe. We proceeded to the harness area where she put a harness on my dog, repeatedly saying in a very hostile voice "If you bite me you'll be in trouble". My puppy is a puppy, excited to meet people but did not try to nip or bite, further, as I had the leash in one hand and my other arm across his chest to accommodate taking the harness on and off 3 times he couldn't have nipped even if he had been so inclined. When that ordeal was finished she rudely said in front of another customer "That dog needs training!", I responded that he was going to puppy school and managed to refrain from adding that perhaps it was she who needed training. Had I had time to go to another store I would have. I have been in the Stouffville store a number of times, they are happy to see you, greet you and your dog, ask if they can give your dog a treat, are well informed and provide excellent knowledgeable assistance, obviously not all Pet Valus are created equal. On reading the reviews, there have been complaints about this employee going back 2 years. I have called the 1-800 customer service number prior to posting my review. I will never go to the Newmarket store ever again.
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December 2022 by Erin Sparks
Best store to shop. The staff are extremely helpful and kind.
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November 2022 by Renee McKnight
I went in to purchase dog food, treats and look at dog beds. The selection of Dog food was decent. The store was organized and clean. my dog loves the bully sticks and the variety of sizes is great. Prices are competitive with other pet stores. Staff is friendly.
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October 2022 by Superwoman Schmidt
I went in to purchase dog food, treats and look at dog beds. The selection of Dog food was decent. The store was organized and clean. my dog loves the bully sticks and the variety of sizes is great. Prices are competitive with other pet stores. Staff is friendly.
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September 2022 by J X
Placed an order online and it got cancelled for no reasons. Called for explanation and want to ask if the product is in stock but no one picked up. What’s the point of opening the store if no one could provide customer service?
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July 2022 by Jeff Risi
Arrived at 5 minutes to 6pm on a Saturday as we needed cat food and doors were locked. In-store cashier clearly In sight standing behind the counter, she didn't open the door.
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April 2022 by Stacey Crook
I typically find the things I am looking for and if I can't they order it for me if they can. My dog loves going in with me for the treats he gets!
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January 2022 by Jim W
This was a really odd experience. We walk into this specific store and the sole employee in the store is behind the counter. She does not say hello. My two dogs start sniffing unusually and then I see the cat on the counter. The employee (hopefully not the owner) decides to rudely tell us that our dogs need to behave around the cat on the counter. I've never ever experienced anything this bad before. Usually pet valu staff are great. This lady never left the counter where she was grooming the cat. Professionalism was not experienced here. Will never ever return.
