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October 2023 by Nicholas
Want to feel like a no body ? Go here. I now know why the store is empty the 3 people working don’t even want to acknowledge your existence.
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September 2023 by willow afton
DO NOT SHOP HERE I had the worst experience here. The coworkers are so rude and they were not helping at ALL. They were disrespectful and when I asked for help they roll their eyes and ignored me and said well I don't know. Ask me someone else
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September 2023 by Ophelia L
horrible customer service.... do not go! don't waste your time and pick a much better store! i went here a few weeks ago with my daughter and tried to buy some new shoes, and the employees were sat talking to eachother and completely ignoring me n my daughter... we needed a different size and they apparently could not handle that request ?? we ended up walking out and going to another store with employees who cared about their jobs and their customers..would give 0 stars if i could
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August 2023 by jayinblue
Avoid this store at ALL costs. I went here recently and my experience was absolutely horrible, the employees clearly didn't care which is a massive sign of a mismanaged business. I left with an absolutely horrid experience, and I would not recommend buying anything here to ANYONE. spend your money somewhere the employees care about their customers.
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July 2023 by Anita Laite
Thank you SoftMoc for generously helping supply shoeboxes for my OPL Diorama making for kids. Everyone had a great time!
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June 2023 by Liz Zejn
Was waiting around for someone to help me to get a size.
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May 2023 by SAGHAR AZAMI
There were two guys working in the softmoc in upper Canada mall. That was obvious that they don’t want to work. Whatever size we were asking they were out of stock and when we ask for the smaller size the Indian guy didn’t went to bring it, even though he went in the back wasting our time and sitting and doing nothing. I have shopped from there before and this experience was the worse. If you don’t want your time to be wasted don’t even bother. Cause other customers left with us too because of waiting long and not getting their size.
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May 2023 by Daniel Dionne
One of the better quality shoe stores if you want footwear to last
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April 2023 by Y (Yankou)
Pleasant experience today! Very nice employees, kind , friendly and helpful.
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March 2023 by Deborah Laing
Today was my second time (and incidentally my LAST) trying to shop at SoftMoc in the Upper Canada Mall. Both times there were 2 young women behind the counter. Neither time did either make any effort to acknowledge me or to ask whether I needed help with anything. Today, when I finally got the attention of one of the women, I asked whether a certain shoe I was interested in came in wide sizes. The employee gave a bit of a snort and said, "Just buy a size bigger." Seriously? That's me done with SoftMoc.
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March 2023 by Laura G
Amazing customer service at this Softmoc! Employees were so friendly and I was able to exchange a pair of boots with no issues, so quick and easy. I had a very bad experience at the Softmoc Hillcrest location in Richmond Hill DO NOT go there, highly recommend shopping or doing any type of return or exchange at this location!
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December 2022 by Harant Aminian
Great customer service, helped me out to find my daughter size and they are easy going, if I buy one more things I'll go there directly
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October 2022 by Leon
Prices are high, choices limited, don't see how it's managing to compete
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August 2022 by Brad hogan
Went to get my daughter some sketchers shoes for backto school, all the employees were so very helpful and very kind and accommodating! Will be coming back next year when she needs new ones again!
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August 2022 by shirin n
Customer service is non existent. I had to call the store phone while in the busy store in order to get the two employees to come out from the back. A bunch of customers were wondering if people worked here as well.
