-
February 2024 by Sylvia Mueller
Great service in store as well as during delivery! Conscientious and professional staff. They were careful bringing furniture in and setting it up.
-
February 2024 by Sue White
Ryan in Newmarket was incredibly helpful. Not pushy. Definitely recommend
-
February 2024 by Michelle Hung
Karen was extremely helpful with answering all our questions. She was quick to give us a quote for all the different configurations we were interested in and is very responsive. We're so excited for our new Palliser couch. Highly recommend!
-
February 2024 by Simon Bowyer
Sharon helped my mother and I pick out a couch and she was fantastic. She was very knowledgeable about all the product and different options. She answered all the questions we had easily and quickly.
-
February 2024 by Melissa Hampton
Great experience at the Newmarket Chesterfield shop. We went in looking for a pull out couch and Sharon was a great help! She was kind and knowledgeable and took our budget seriously, not trying to push it. We were very happy with all her help. We appreciate that she took all our wants and needs into consideration to get us the couch we wanted that was within our budget.
-
February 2024 by Ali Ali Nejad
Very nice and professional people , specially Sharon who helped us with our purchase today.Thanks.
-
February 2024 by Storm Fletcher
Excellent atmosphere Avery welcomed us and then left us to look around at our leisure. They have a fantastic selection of high quality furniture and extensive knowledge of their product. Looking forward to our new Coffee Table set. Highly recommended you will not regret!
-
February 2024 by Mary Lynn Vanderwielen
Shopping for two loveseats and two recliners with the help of Sharon Koufes at The Chesterfield Shop in Newmarket has been stellar. Sharon was very helpful in our challenge of choosing recliners for two people that differ in height by one foot! Her customer service has been excellent so far. We look forward to receiving our new products soon!
-
February 2024 by Robert Noble
Ryan is top notch
-
January 2024 by Jon Smith
Excellent experience from the time we walked in. The selection available is unmatched in my experience. Most importantly Sharon helped us with our purchase & she was fabulous! Not only did Sharon help us with our purchase but she also knew about lighting, colours, matching & so much more to make sure we got exactly what we wanted for our home. Sharon helped us beyond just buying a couch.
-
January 2024 by bryan watson
This was our 2nd time back shopping at The Chesterfield Shop. Extremely happy with the customer service and the products that we purchased. Very friendly staff, Sharon made sure that we were well taken care of . Can't wait to be back again !
-
January 2024 by Leida White
I'll start this with positivity, the couch we bought is amazing. The purchase process and delivery was seamless.HOWEVER, when we bought the couch there was a free rug promo. The rug was included in our invoice, when the couch was delivered it was not on the truck. No big deal we thought as Chesterfield had been amazing to work with. It has now been almost a month, the rug is sitting in their warehouse for 3 weeks (confirmed by them) and they are refusing to deliver it even though we paid $270+hst for delivery as we live about an hour away. They will not deliver, and i quote the associate, "we can't deliver it because there needs to be another delivery in the area for us to deliver to you so we will possibly try again next week Saturday" This has been said for 3 weeks now and when I mentioned I already paid delivery and I have been more than cooperative to work with the last month she rudely replied " well I can't deliver just a rug to you". Okay Chesterfield, then why did I pay close to $300 for delivery? If i'm going to invest my money into a product with a promotion and spend over 5 thousands of dollars for it I am definitely expecting all of it to be on the truck I paid for. If you delivered only half a couch would I have to wait until there is another delivery in the area for the rest? I am not impressed and frankly frustrated that I have been jerked around and given a phone call every Saturday when I'm supposed to be relaxing and enjoying my products instead of being told the same excuse on repeat and having me take matters into my own hands on my time off. Time is money. That's the reason for my 2 star review in spite of the couch being amazing and having no complaints about it.
-
January 2024 by Vicki Blake
My husband and I bought a vacation home north of Toronto. We had to furnish an entire home. It was overwhelming!Luckily, we met Sharon Koufes in the Newmarket Chesterfield Shop. Sharon was professional, knowledgeable and a dream to work with. She worked with our budget and contempororary style. I don't know how I would be able to do this on my own without Sharon and the Chesterfield Shop.The Chesterfield Shop Showroom has so many style options,incredible inventory and price points. I love our sofa and chairsin our living room. The comfortable sectional in our family roomand counter stools in the open kitchen. Unique coffee and end tables in living room and family room.The delivery was a dream! The Chesterfield delivery crew arrived in a large truck with our wrapped furniture. They unwrapped, assembled and set up the furniture in the appropriate rooms.And took away all the recylables. Our home was spotless.We definitey will visit Sharon and the Chesterfield Shop in a few months. We have a large family and need additional sleeping options. The new sofa beds today are not the ones I purchased years ago. The new comfortable, luxurious sofa beds are the best. You wouldn't know it was a sofa bed.Thank you Sharon and the Chesterfield Shop for all your assistance.
-
January 2024 by Deb Von Sychowski
Karen was a dream to work with! Knowledgeable, warm and kind - she was incredibly patient with us and made us feel comfortable with making the right decision. Can’t wait to bring our sectional home!
-
January 2024 by Annette Fantauzzi
Avery Matlow at the New Market location was very knowledgeable and gave great advice on style and fabric choices. He gave us space to look around and didn’t pressure us at all. I would highly recommend to visit the Chesterfield shop at the New Market location.
