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November 2023 by Amir H. Shekarabi
The staff always greets you with a smile. Whether you have a simple shipping question or need assistance with more complex things, their knowledge and patience shine through.
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November 2023 by amir shekar
They work efficiently to ensure that you get in and out as quickly as possible, which is especially important for someone like me with a busy schedule.
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October 2023 by Neda Amini Nik
I would have given 0 star if I could. The price that I was given for priting a label was $1 while I got charged $2
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July 2023 by Alexander Leal
Never ever use this store if you want your package to reach its destination. Dropped a few package and by mistake mixed some purolator package. The owner is so lazy to check, didn’t even scan each package in front of me. He just asked to leave everything on the desk. Came back a few days to retrieve my amazon returns with Purolator tags and the owner said they are gone. Very sus!
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June 2023 by Meghavi patel
I have returned package. The guy who working in this UPS refused to take it as he has to go somewhere..the store is supposed to close at 3 o'clock. My husband went there before 1 o'clock. He refused him he said go to other locations or come tomorrow..he's rude.
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May 2023 by Aamir Khan
We just had a horrendous experience at the Newmarket store at Yonge and Mulock. We needed to send an important medical fax for our son. When we arrived at the store, the manager took the documents and was helpful at first. He helped to make copies for us to be able to fax that were one-sided. The whole time, the manager was on the phone while trying to help us. This caused considerable delay, but we understood that he was there on his own. When it was time to fax the documents, things began to really go downhill. The fax machine was extremely slow, and the manager became even more engrossed in his phone call. We had to divide the documents up into two separate faxes. We were then told that we would need to come back in 1 hour for the confirmation. We are amazed as we were told to go and get a coffee. We reluctantly agreed, and then told him we would be back. Less than two minutes later, we returned as we had decided we would just like to pay for the photocopies the manager had helped us with and be on our way. He refused and told us we would have to pay for the fax as half the fax had already been sent, but he could not provide the confirmation yet. Keep in mind, the manager had our son's medical documents in his possession at this time and would not give them back to us. We left and came back after about 5 minutes at this point and told him we wanted to pay for the amount of documents he had faxed and then be on our way. The confirmation for the first half of the documents had printed at this point. We obtained our documents and at this point. The manager charged us $10 and told us he was going to only charge us that amount and that the real cost was $25, as though he was doing us a favour. $25 for less than 20 photocopies and one fax being sent is ABSURD. We waited for at least 45 minutes in this store to have the manager complete half of what was needed, while holding our son's medical documents hostage, and then we're told we were being given a good deal. I feel ripped off, and honestly violated. I won't be back here for any reason ever again and would advise people to stay away.
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April 2023 by Kasra Taherkhani
Excellent service. The manager and staff are friendly and professional.
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February 2023 by Julian
I had brought in a return package. I was in a rush due to a personal family issue. I had forgot to tape the return label to the box. The man working at this UPS refused to tape my return label to the box as a one time good will gesture. He pointed me to their policy that states the return label must be tapped prior to shipping. I understand this is the policy, going forward I will insure I follow it. In this circumstance, I personally feel, the employee could have tapped the label to the box and shipped my package. It would not take much tape or much effort and I agreed this would not happen again. From now on I will not use this UPS location and I suggest others be wary of their bad service.
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January 2023 by RM
Absolutely recommended..they are fast and respectful to customers.never had issue with my shipment
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November 2022 by Kian G
Take your business elsewhere, I do not recommend this UPS store.
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October 2022 by Deepak Nair
It's better to talk to a rock than to talk with these guys. Went for picking up 2 packages, both passports. The guy in front gave me one and said there's only one. Luckily the UPS driver was there at the same time, he remembered our packages and said he actually delivered 2 packages. The guy at the shop didn't even care and told me to go and complain wherever I want to. Finally after 30 mins found it from the dumpster, they then tried to convince me that it's the bin for returns. Just shutdown this mess of a place.Had 2 other bad experiences with package drop offs before.
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September 2022 by Enzo Granzotto
I am disgusted. My wife dropped off a prepaid package and the guy took it and then said it will cost $2. She was afraid and didn’t want him to ruin the package so tried to pay with credit card and he said it was cash only. What a scam!!! I will be calling UPS customer service to let them know what’s going on. Do not go here, lots of other UPS stores around. We won’t use UPS again if we have a choice. Absolutely disgusted.
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August 2022 by D M
Done excellent passport photo for my 6 month old son:) Very fast and high quality:) Recommended
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May 2022 by ginofrater
The guy on charge make me wait as he atend e costumers that arrive after me.Make me waiting for 19 minutes until I decided to go whit Canada Post.I don't recommend shipping anything whit this gentlemen.Very slow and erratic, don't do any help for Ups costumers.
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April 2022 by Meseret Ansaw
They are very expensive for a single paper to overseas. I felt like I am sending it to the outer world ??
