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February 2024 by Meghan Sawatsky
If I could give this place zero stars I would.I had an item to be fixed and ready on Wednesday. Wednesday I arrived, they said it wasn’t ready to come back later. I said I would be back Thursday (24hrs after item was suppose to be ready). I arrived on Thursday, they told me they didn’t have a zipper and had to go purchase one. Friday I arrived, they asked me if I had 15 minutes to spare so they could FINALLY put it in. Saturday when I went to pick it up, they asked if I had 6 minutes ! I paid $84 to fix a zipper, no discount, no apologies - nothing!Sense of urgency missing. You have now lost multiple customers I suggest you work on that.This place is filthy, a little dog is running around loose and nipping at peoples feet, they really don’t seem to care about much.
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January 2024 by Stephen Kelley
Very convenient, staff are super friendly, and offering what I felt were fair prices and timelines. They were also happy to hem my heavyweight martial arts uniform, which not everywhere will do.
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January 2024 by Shannon Beaulieu
Extremely dirty. Small dog at door is super aggressive. Pee pads and dog poop everywhere. Felt like the dog could attack at any moment.
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January 2024 by Julie Dee
UPDATED: I showed up at 12:52 which should have been plenty of time for your employee to process my dry cleaning (I had one dress!) and close up on time. If you are open until 1 you should (happily) serve customers until 1. As a business owner, I am really disappointed in your reply to my review. You shouldn't be happy to hear I got good service elsewhere you should be the one giving that to me if you want to stay in business and improve your current Google rating.********If I could give zero stars I would. I went in today to get something dry cleaned. To start, the place was FILTHY!But what prompted me to write this review was due to the extremely rude customer service from a short lady with dark long hair. I told her I would like to get something dry cleaned.She sneered and replied, "At closing time."In disbelief, I asked, "What was that?"She said, "Oh, nothing," with a smirk.I told her that I would go get my clothing dry cleaned elsewhere. She said, no no. I turned around and left immediately. I'm so happy I did. I went elsewhere in the city and they were so unbelievably courteous and attentive. A welcomed change to my experience here.
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December 2023 by Dianne Cabansay
Would give more stars if they didnt have their dog, Chico, out and about. Their dog bit me on my way out. I did not play with the dog at all or anything like that. When I asked for a bandaid, they said they’re trying to train him not to do that…so it clearly happened before??
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December 2023 by Emelyn Joaquin
Very very messy place. They will ask you pay for it first then time to pick up not ready. They will ask you to come back 2-3x just for simple hemming very very bad costumer service. Will not recommend
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November 2023 by Lunabobuna
Got a jacket cleaned and a separate item repaired and they’ve done a wonderful job on both. Service was affordable and the person helping me out was super friendly and polite! I know where to go if I need anything repaired/cleaned ☺️
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September 2023 by Bart Di Ciero
Not ready wen it's supposed too
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September 2023 by Rachelle
I am incredibly disappointed with the service that was provided to me. I was asked to pick up my order on Thursday (3 days after drop off), when I arrived for pickup… they hadn’t even started the order. I was told 15 minutes(no problem..), after about 30 minutes they then handed me over my items ( no bag, not cleaned, nothing)…Let me start by saying I was sized and pinned IN store. When I put on the uniform, the sleeves were not only noticeably uneven but they were way too short. The pants were complete floods..I had my grand opening the following day and unfortunately was unable to wear the uniform. The item is unable to be fixed as they took material off(way too many inches) therefore not only am I out the price of the alterations ( over 75$) but I now need to purchase a new uniform that sits at over 100$. Clearly and unacceptably the work of a 15 minute rushed job.I’m all for supporting family businesses, but as a small business owner myself I feel like the customer service and willingness to rectify their mistake was horrible and unmet. They immediately put blame on the customer instead of accepting accountability. Incredibly unprofessional.I do not recommend anyone bring their items to this store. You will be incredibly disappointed with the end results.Service: Alterations
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June 2023 by Bevan Cassy
Very respectful and good staff. Very reasonable price and service. Expert in wedding gown alterations and adding sleeves etcHighly recommend to go here.
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May 2023 by Edgar G.
Not sure these people are honest. Last time I left stuff I got a call from Manor Cleaners in St Catherines. Was told Yazz doesn't pay bills and I should pick up my dry cleaning directly from them.
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April 2023 by Dave by
Fair prices for dry cleaning and tailoring. Fast and friendly service.
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March 2023 by brooklyn elia
Terrible experience and service. Needed two dresses altered and steamed for a wedding. I went to pick up my dress and they said they needed more time and to pick up the dress the day of the wedding. When I came back, the dress was STILL completely untouched. My dress was lying in a ball on the floor... She altered it quickly and messily. The other dress to be steamed was STILL not steamed or ready. No apologizes or refunds. DO NOT GO HERE!Services: Clothes pressing
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March 2023 by Karen
I brought in an expensive winter coat for cleaning in mid November and it has been either lost or stolen. I've repeatedly called and get put off. No one knows or cares.
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February 2023 by Tiea Rudyk
If I could give no stars I would have. Terrible customer service and scammers. The world is hard enough why do you have to screw people over?
