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February 2024 by wayne butch
All service done on my vehicles for past 12 years has been excellent, from the quality of work to the friendly personality of the customer service attendants. A little pricey at times but worth it, knowing the job will be done right.
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November 2023 by Linda
They service our 2015 Ford Escape. What set me is I called about a sensor on our tires and she told me her experience and that it was fine. This just reinforced our trust in them. Thank you
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November 2023 by Geoff Heczko
Quick shout to Dan Cowan, I was in the market for a new F150 for one of our salesman, I texted Dan with the specs and codes we were looking for along with my budget, he found us a truck (two actually to pick from) sent me a price and we had a deal made within the same day, the truck was ready exactly when promised and as spec'ed, keep up the great work and if you are in the market for a new Ford Dans the man! thank you
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November 2023 by Aaron Unite
My experience at Brock Ford was very pleasant. I felt like I was being invited into a family. They really care about their clients I know because they took care of me.Derek Patterson was the guy who helped me. He did everything he could to make my dream come true, now I finally have a truck! Not just any truck but one of the few Tremors in my area ?I've been to other Ford dealerships and Brock Ford beats them for sure! When I was trading my vehicle in and talked numbers from the other Ford dealerships, I felt low balled. Brock Ford was fair with their appraisal number.Brock Ford is my go to place no other places in Niagara can match their client service. After buying my truck Derek was kind enough to throw in free winter mats for me, just waiting on those to arrive now.Ashlee who is the partner of the owner was kind enough to help me too! She helped me through some service plans and she also threw in shark skin protector for free just because she was so excited for me with this truck. The shark skin applicant they put on my truck works amazing, water droplets just glides off no problem. Ashlee was amazing because she made me felt at home like I said they make me feel like family.I highly recommend you guys to do business with them. If you're stressing out on looking for a Ford dealership, no need to stress anymore. I put my trust in Brock Ford and I know they will take care of you just like they did for me. Getting my truck was so simple and easy. It was quite a fun process!This is the very first vehicle I have ever owned and it feels great to have this opportunity happen thanks to Brock Fords help!The facility looks amazing and they also have cute little dogs running around if you are a dog lover like myself ?
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October 2023 by R
Doug at Brock Ford went out of his way to help us out. Another Niagara dealership told us it would 15k to repair a check engine light, which was for a knock sensor. 15k is a brand new long block from Ford. Previous dealer also charged for diagnosis even though the vehicle was under warranty, but they gave us a break on "diagnosis labour" and only charged 1 hour.Enter Doug @ Brock. No charge for diagnosis, listened to our concerns, and had it fixed for 3% of what the other Niagara dealer quoted. Will never go back to the other dealership, and will only deal with Brock in the future. Thanks Doug!Service: Engine repair
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October 2023 by Rod Mackenzie
Tina In Service Is Amazing To Deal With
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September 2023 by Arthur Burley
Never any issues with Brock Ford Service Department.
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July 2023 by Gerhard wall
Brought my vehicle here for a recall on the drive chef they messed up my drive chef. It was shaking and vibrating after I Picked it up. called them back. They basically told me that they were not going to fix it had to bring it somewhere else and get a fix.
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July 2023 by Shane Johnston
Doug and his team in the service department are very accommodating and always do great work on my vehicles. They always communicate with me to let me know the issue, and the remedy and the cost to fix. Always quality work. Thanks Doug.Service: Auto maintenance
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June 2023 by Hiren Rawal
***PATHETIC SERVICE*****this service station is fail twice to fixed my car on the day which they give me the appointment .. they just keep my car for whole day and in the late afternoon they call me and said unexpected reason which you never expect. and straight way i come to know they didn't touched my car, if they touch it at lest they can tell me the problem but they always asked for another day ....and staff have another level's attitude as well as service manageri parked my car for whole day there nobody know the reason of the problem and no one is ready to apologize me IF YOU DON'T HAVE ENOUGH STAFF PLEASE DON'T PUSH THE CUSTOMER TO DROP THE CAR AND IF CUSTOMER DROP HIS/HER CAR PLEASE FIXED IT OR TRY TO FIXED IT ....this is a last time for me in this service station ...Service: Auto A/C replacement
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March 2023 by T.I.B
They fix the problem the first time customer service has been great
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February 2023 by Vanessa Price
Every staff member has gone above and beyond to make sure I have the best experience. I have purchased two vehicles from Brock Ford and have never had any issues. The service department is equally as helpful.
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February 2023 by Michael Hurley
Update: Apparently Brock Ford no longer offers nitrogen for tires. I am still very happy with their repair work, but now I have to find a new place for seasonal tire swaps.Fixed my parking brake in one visit, when Ed Learn could not in three attempts. Identified the cause of an intermittent klunk in the front end and replaced a worn upper control arm and broken spring after Ed Learn said there was nothing wrong.After this, and several other smaller vehicle services I have to say Brock Ford is now my go to. They know what they are doing and the quality of their work is excellent.Services: Tires
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February 2023 by Sarah Burgoyne
I am extremely happy with the service at Brock Ford. I had purchased my 2022 Bronco Sport at a different Ford dealership and after 1000km it started making an awful rattling/grinding noise under the hood when accelerating. I brought it back to that dealership 3 times to have it looked at and was told the noice was "normal" and joked to turn the volume up so I dont hear it.Feeling quite discouraged I brought my car into Brock Ford after hearing they have the best mechanics, they ran numerous tests and were able to pinpoint where the source of the noise was and fixed it !!!Tina at the Service desk was amazing!I will be bringing my car to Brock Ford for all services from now on and recommend to everyone.
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February 2023 by Jessica Oppenlaender
Always a great job for any service. I trust them with my vehicles, and always feel I am getting honest and great service.