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January 2024 by Brayden Houle
Caleb helped to make the experience Wonderful, he saw the dilemma that I was in, and committed to do everything he could to make sure I left that store satisfied. I greatly appreciate the time and efforts put forth when comparing options and getting everything set up.I would HIGHLY recommend this location to anyone looking to switch from a company that has shown bad customer service.
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January 2024 by Elizabeth Ann Todd
Great staff and service!
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December 2023 by Rajat Das
Customer service from Megan was amazing!She took her time and explain everything properly even when there was a big crowd on the Black Friday Saturday.She should get a raise!!She was not only friendly to me but also took really good care of every single customer she was handling on that day!!
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September 2023 by krystal rockstar
Rowan was fantastic and helpful. I was seriously impressed with her. She provided me several easy to understand options and then took care of everything efficiently. While my new phone was being updated she was very personable and funny. I highly recommend going in to this store. I can’t say enough good things about Rowan.
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September 2023 by Karen H
Went to this store today for a screen protector - great service, some laughs and an awesome product. Love the iShieldz Glass - crystal clear and yes, fingerprints work! Thanks again!
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September 2023 by Reviews Only
Manager Amanda is so beyond rude and useless. Horrible and needs to find a new line of work.
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August 2023 by Julie Giampaolo
Rowan was very helpful and patient as she helped set up my mom’s cell phone. She was very friendly and kept us smiling with her lightheartedness. Made the process seamless! Thank you again!
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August 2023 by Beverly Nicholls
I have always found the staff and serviceat this location very good. Yesterday was no different. Upgraded my phone and the staff was pleasant and service quick as always.
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July 2023 by Sandy Gullion
Brandon & Rowan at McLeod Rd, Niagara Falls we’re so great to deal with & made my phone upgrade process painless, best customer service of any Rogers Store I’ve dealt with. Thank you also to the beautiful young lady who gave me cash to complete my sale as the debit machines were down…so much kindness from staff and this special customer in one visit. The only Rogers store I use ?
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July 2023 by charles taylor
Brandon was amazing with me in assuring that everything I needed was done and up to date for my moms account thanks so much ? I owe you a pita down the road haha thanks again.
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July 2023 by Liz Michaud
Megan helped me transfer over all my data she was great!
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July 2023 by Sharon Smith
Great staff here always have the best experience!
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May 2023 by Brayden Scott
My most recent experience in purchasing a phone at the Niagra Falls location went great. Exceptional customer service, even though I arrived one hour before closing. The store manager, Amanda, went above and beyond to help me remedy a situation, even though it was a week after I purchased my phone. She was respectful, attentive, and very empathetic towards my situation, and I appreciated her knowledge and expertise in helping me navigate it. I would highly recommend this location and dealing with Amanda. I am a new customer to Rogers and I am happy with the level of customer support I recieved in store.
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May 2023 by Mallory Jenkins
Amanda was absolutely amazing. We had a request to change plans and get new phones and she was extremely kind and efficient. Wouldn’t go to any other Rogers except this one.
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May 2023 by Ashleigh Garbatt
Roe was so amazing made my day....31 stars.Montrose road location
