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November 2023 by Nadine Korhonen
A wonderful day at the spa! I was pleasantly greeted by the desk staff and provided my robe & slippers for the day. I packaged up a day at the spa with a massage, manicure and time using the amenities. I spent approx. 5 hours here, 1 hour deep tissue massage, 2-3 hours leisure time and lunch, ending with 45 minute manicure. Amazing Deep tissue massage with Dan, worked out the kinks and left me feeling pain free, peaceful, relaxed. I lounged leisurely in the indoor tub, then braving the elements (it’s November & raining), tried each of the 3 thermal spas. Tried from hottest to coldest first, then quick sauna outside. Then coldest to hottest. What a refreshing experience! I had a casual, pool side lunch, charcuterie plate with a collagen infused iced tea, both were very nice, right amount of food for a leisurely day. I cleaned up with a quick shower in the change room, shampoo, conditioner, body wash provided. Ending with a lovely French manicure. A really great, relaxing day at the spa!My only comments are that the saunas were not turned on when I arrived, so I had to wait and check on them for my preferred heat level, I felt that the staff should put them on in the morning and periodically during the day for guest comfort & convenience as they take a long time to heat up. The lockers don’t have much space in them, I used two to hold coat, shoes, and gear.
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November 2023 by renee sawatsky
Great clean and relaxing thermal pool experience!Fantastic spa team! We met Natalie and Leslie!We live local and my husband and I, and even some friends would absolutely take advantage of a membership or pass to access this more frequently ( as long as is stays nice and quiet like it is today ) .There is nothing quite like this in the Niagara area.
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November 2023 by ZEMH M-H
This was my first so experience at a spa and I absolutely recommend. I used the day pass to experience the thermal pools and saunas.Natalia was very polite, respectful and responsive. I even used the drink selection to have the Burning Springs Sangria. It was delicious!I am very appreciative of Natalie’s time and help in ensuring I had a wonderful experience.As well, I met many lovely people during the time in the sauna and pools.Welcoming, clean, and friendly.
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November 2023 by Gillian Bagley
Wonderful massage by Alisha! Also the thermal pools, sauna, and salt cave were all so relaxing.
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November 2023 by Victoria Di Tursi
It was nice and quiet, but we were alone. The pools outside weren’t being heated (it was an accident so no issue there) but I didn’t even notice to begin with. It was relaxing and the music was pleasant for the occasion. There were only a few minor inconveniences. The sauna inside didn’t work for us but maybe it really doesn't get that warm, and the hot tub inside had some debris sitting in the bottom. Thats not a huge issue because people are in and out but we were first there in the morning. Another thing we noticed is the bill gets an automatic tip added which is 15% at the lowest, which I feel is unnecessary because they brought us to the pools and left us there. If we wanted food we had to go to them. This wasn’t an issue, but we weren't given a service. If we had massages then we would’ve tipped! Staff members were very nice though!
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September 2023 by Jamie and Sarah
Me and my husband had ended visiting the spa. We didn't even know the spa was here so I made a last minute bookingI dealt with the manager Leslie who was extremely helpful and helped me figure out what would be best for us. She was so accommodating and friendly that we ended up with a full couples package plus the Oasis thermal experience.We didn't have swim suits on us but we were able to buy some which was super convenient!Our massages were incredible and our facials were so relaxing (never had one before now I'm hooked)The Oasis room was the perfect way to finish our visits! The pools and saunas were tranquil and we could have stayed there all day!!Our package came with wine and fruit! So delicious!We loved it there and will return whenever possible!
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September 2023 by Stacey Girdlestone
I went for a couple of spa services and I was very impressed! It's very warm and welcoming which most importantly includes the staff. They are so kind and lovely. I was greeted by a manager names Leslie and she was one of the nicest and sincerest people that I have encountered. I was greeted with a warm embrace. The services were fantastic! I got 2 massage services and I was very impressed. The atmosphere is gentle and relaxing, and the spa is clean and professional. Highly recommend Leslie and her staff for anyone looking to get away to a nice spa and be treated second to none!!
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September 2023 by Jessica Meindersma
My friends and I had a beautiful afternoon using the thermal pools and saunas on Sunday. The staff was very accommodating. They would check in and make sure we were having a good time and had everything we needed. Can't wait to plan another day to go and use the pools and book a couple of treatments in the spa.
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September 2023 by Cassie Tykoliz
we were greated by Leslie who was a gem! she made us feel welcome and very relaxed. amenities were top notch! loved.the thermal pools and the salt sauna. outdoor sauna was nice too once we turned it on. will definitely return.
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August 2023 by Summer Adams
What a great experience. I wanted to treat my mom and boyfriend to a service and use of the thermal pools. We were greeted by the spa manager Leslie. She was so welcoming and pleasant! We all loved our treatments! When it came time to use the pools and saunas Leslie showed us around and explained each little piece of paradise! We will be back next month. Professionalism at its best! Thank you!
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August 2023 by Micaela Tomlinson
I would recommend this spa to anyone looking to get away and relax. I was well taken care of by staff and greeted with such a warm welcome. Not knowing what to pick I was assisted by Lesie at the front corner. She really knew what I was looking for. Thank you again guys for a wonderful experience.
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June 2023 by Thad Hall
The atmosphere is perfect. They have hot (and cold) thermal pools and two saunas. You can order food and drinks and the massages my wife and I got were excellent. Wine plus a massage = super relaxed!
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June 2023 by Trena Kraft
I was in town with my husband for his conference for seven days and decided to treat myself to spa treatment.We were staying at the other Marriott and found the spa location convenient.I haven't been to a spa in 15+ years and found the spa nice and relaxing.I booked a firming wrap, and my spa attendant was Tiffany. She was pleasant and did a fantastic job. My room was quiet and comfortable.I had a good experience.
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May 2023 by Kayla Leanne
Girls day at this spa; began with massages; the facials were spectacular. Ugh! I’d love to get one once a week! They ladies working were so kind. Services were excellent; only con was I was very disappointed with the charcuterie board. Definitely recommend visiting.
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May 2023 by Dianna Sferrazza
We had a fabulous day at Burning Springs Spa! Started with a great hot stone massage with Alisha, who was fantastic. Then my husband and I got the day pass for the thermal pools and Himalayan Salt sauna…so good!Leslie was so amazing to us, she went above and beyond to make our experience amazing. We will definitely be back and thank you again to Leslie for being so kind and attentive!