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December 2023 by Cheralyn Cole
“I recently bought some bootie cords from crocs last week, and I was amazed at how nice and professional the sales representatives. Gisselle my sales rep and was exceptional, as she showed me all the new styles throughout the entire store. I had a question about the product, and she answered and supported me very promptly and professionally. Overall, my experience with crocs was outstanding, and I can’t wait for my next purchase.”
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December 2023 by Chizara Onyegbule
I had a fantastic shopping experience thanks to the exceptional assistance provided by Fiyin. I really wanted to find nice crocs for affordable prices since I came all the way from Toronto. Her product knowledge was impressive, and she went above and beyond to help me find exactly what I needed. Her friendly and attentive approach made my visit enjoyable, and I left the store with a great selection of items. Kudos to the outstanding service!
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November 2023 by Phil Z
Juliana and Carole were great. They helped me find my size(which was not visible in entire collection) and then they helped me get a great deal on the most comfortable crocks I have ever purchased.Thank you staff. Great job.
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October 2023 by Ann Gajraj
The cashier is racist, we were ready to make payments and instead of serving us, she proceeded to communicate with the people behind us and made comments which made us very uncomfortable. We will never go back to this store. A RACIST SHOULDN'T BE WORKING IN CUSTOMER SERVICE. This seem to be an on going issue based on the comments. What is Crocs doing to fix this problem. This was our first time at Crocs as my son wanted a pair but instead he got his first experience with racism.
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September 2023 by Camille Misola
I came here a couple days ago looking for a specific jibbitz and croc colour. Elle saw i was having trouble and helped me immediately. although it was busy, Elles customer service was beyond amazing and she took her time to help find the exact product I was looking for. true customer service!
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September 2023 by Lu Vi
Went to do a return because my shoes was wrong size and ended up buying 3 pair of shoes more. They are beautiful styles, nice colors and very comfortable. The staff working there are amazing, great service and support. I highly recommend this place and definitely I’m going to buy more for my family’s Christmas presents. Im a happy customer!!
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September 2023 by whitney carol ' o
I came here on Saturday looking for Crocs for the whole family. Evelyn was the best on the floor; she answered my questions and helped me with size. They are short-staffed, so they ran around trying to help every consumer. They need to hire more people. But if they find more people like Evelyn. Then a store would be amazing with many options in colour, but sizing is tricky, but you will find something in the end. If you need someone to help you look for Crocs, go and look for Evelyn. Evelyn, keep up the great work.
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September 2023 by Sharkey0690
We had a Great experience at your Niagara Outlet Store !!! , wide selection,well organized, and awesome customer service when looking to match our grandson's shoes to get the same pair for our son, found the perfect colour !!!
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September 2023 by Shiemiama
My brother has been looking for a specific croc for awhile and the sales associate Elle helped us with sizing even when the store was super busy! She was literally helping 5 different people and still was able to give us amazing customer service :)
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September 2023 by Savana Campbell
Great store, amazing staff, good selections too!! I got my second pair of crocs here. However I did notice that the staff were standing outside in the heat for over an hour during the heat wave, hope everyone is alright.
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September 2023 by Bec Atwood
The store had very friendly staff, always helping me out. Nice selection of crocs that you can’t find anywhere else in Niagara, very organized as well. Great prices!!
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August 2023 by Tiffany Hollingsworth
Very disappointed with Crocs Canada customer service and the Niagara On The Lake location. I purchased a pair of ladies Brooklyn sandals a month ago at my local Crocs store in Niagara On The Lake. The left shoe is broken and clearly defective. When I went to the store to exchange the shoes they told me I needed my original receipt. I paid cash for the shoes along with a pair for my daughter and the jibbitz spending over $200.00. They refused to help me and told me I am out of luck. After waiting on the phone with customer service for 40 minutes I was connected with a lady who seemed to want to help me it was 5:00pm when I finally got through and they are only open until 5pm. She took my email address and said she would address with her manager as I offered to send pictures of the defective shoe. At 5:05pm the phone was disconnected and I never received the email as promised. I am very upset as I paid $69.00 + HST for these shoes and absolutely loved them, which is why I did not keep the receipt. This is unacceptable customer service and I’m warning others do not spend your hard earned money on this company as they do not care about there customers.
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June 2023 by T “Tea”
Long wait outside to get in. Very busy. Who would have thought rubber shoes with no grip would be so expensive. Jibbits remind me of 1980's charm bracelets... But for shoes.Although I don't understand the rave, it is highly popular and has great gift ideas for those who love them.I personally really liked how helpful all the staff were. Thumbs up to them.
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June 2023 by Greta Samperio
DO NOT SHOP HERE UNLESS YOU WANT TO BE DISCRIMINATED!!!!!Thanks so much to an employee named Marina for being the most irrational and unhelpful employee! I really hope you find a job that makes you happy! But stay away from customer service if u have no idea what the core values of the company you work at are.
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June 2023 by Chyna Marzouca
Go give your business elsewhere. The employee Marina was racist towards my family. Her DISGUSTING behaviour should not be tolerated. Will have to go to head office about this one.
