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February 2024 by NN T.
Nicole was so helpful! She went above and beyond to help us find our sizes and she was multi tasking with us and other customers as she was alone but she made us all feel like we were first priority! Thanks Nicole for all your help!! You're awesome!
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November 2023 by AAG
Very enjoyable shopping experience and friendly employees
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November 2023 by CuteSeal
Good clothes and super cute beavus plush!
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October 2023 by Cris Li
Greeted with an Awesome team of ladies as I walked in. I was here on Monday Oct 2nd during my work long weekend. I had a lot of stuff in me as Winners did not offer bags anymore and I forgot to bring reusable bags. The ladies at the store offer to help and get me a bag seeing how heavy and hard it was for me to shop. The manager and associates there were just amazing. Even though I looked and tried on some stuff and items did not work out, they did not turn a cold shoulder to me. Kept up their lovely smile and said goodbye to me as I left. I would definitely come back to shop just because of them. Thank you.
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August 2023 by raman gill
I like the customer service from 2 of the employees but one on the dask where everyone was paying she was laughing for no reason like literally nothing. It is not good manners. We also serve people but that lady was helarious and she don’t know how to deal customers.
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December 2022 by Mark Jeremy
A true Canadian store with high-quality clothes. Of course you will have to premium for it.
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November 2022 by muhammad shahzad
Yesterday I went to buy me some clothing, I was trying to find the right size it wasn’t on shelf, I asked for help the employee showed some attitude I ignored it, he brought me a different clothing than what I asked for. There was something els I liked and I asked for my size the guy and girl rolled their eyes, I wanted to try it on in fitting room the girl employee asked me very rudely if I needed the try room. When I came out of the fitting room I went to pay for my stuff meanwhile a Caucasian person came the staff was very willing to answer her questions, but as soon as it was my turn to pay employees had not very good attitude, I paid for my clothing and left, it was hard for me to forget staff behaviour so I came back and returned the clothing. As person of different nationality I had very bad experience there. I don’t recommend this store since as I had bad experience I believe it’s because of my skin Color, never going there again as long as same staff is there.
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October 2022 by Lea Ward
We visited this location on Oct 14th. We found all the staff fun enthusiastic and and product knowledgeable. This whole team while enjoying their jobs are proud of their store/company and it transcends with their customer service ..
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September 2022 by Karma Inwork
Nice collection of products. Staff was welcoming and engaging. Asked me multiple time if I need help and helped me through my purchase. Cashier was also engaging and friendly. My family had a positive overall experience. I would definitely recommend this store. I’ll be visiting again soon for winter upgrades.
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July 2022 by Ashley Kellestine
Super friendly and helpful staff, had lots of selection.
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July 2022 by Ray V
Almost no variety of clothes, found around niagara falls stores right by the falls.
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May 2022 by Carla Madruga
Poor selection but friendly staff.
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April 2022 by Kim Lira
Edit: Roots, if you really cared about the environment, shouldn't you have shipped it in a recyclable box instead? Good job.I bought a hoodie, which happened to be out-of-stock in the size that I needed. We were told that it will come shipped in a box, but what was sent to us was just a FedEx plastic. The hoodie was just placed inside the FedEx plastic bag. It wasn't even wrapped. I'm disappointed because it was a gift to my mom, and I even asked how the packaging was going to be! I don't recommend trusting this store!!!
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March 2022 by Akumar Villa
Great help great employees. I'm Asian and they helped me. Below review by Karmjeet Bhullar is BullSh!t. Karmjeet is looking for a gift card. Karmjeet probably walked in disrespectful and the employees didn't attend. I saw all the employees helping every nationality. Peope like Karmjeet need to be banned. False accusation to be honest. Great team keep up the great work. Great management and location.
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February 2022 by Karmjeet Bhullar
I was there just ago 10 minutes and nobody even looked at us which was fine then someone entered afterwards and they said hello to him but gave us an awkward moment and we left. I think about that they found us Asian that’s why anyway nationality and colour comes after first we are humans. Please be humble to everyone