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January 2024 by Ashley Pollock
They screwed up our mortgage renewal 3 times resulting in significantly higher rates. Admitted to losing the documents 2 of the three times and would not fix their mistake. May seem convenient to use bank in your home town but don’t. Go to Thunder Bay instead or will cost you thousands in their mistakes
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September 2023 by Google user
Never seen a bank in my life I couldn't even access my own money for 3 days on labor day weekend. People after People walked out empty handed. Would not believe me after telling them the bank was out money ?. So they tried in vain!!
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September 2023 by Henry Roy
Never seen a bank in my life I couldn't even access my own money for 3 days on labor day weekend. People after People walked out empty handed. Would not believe me after telling them the bank was out money ?. So they tried in vain!!
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January 2023 by Liz Harvey-Foulds
This bank has the worst service I have ever received from any Canadian bank. It is impossible to contact the Nipigon Branch where I opened an account last week. When one calls the 887 number a central telephone call centre answers. After waiting 20 minutes I spoke with an agent (not sure what country he was in) I explained that there was only one RBC branch in Nipigon and he said he’d transfer me to the Nipigon branch.Imagine my frustration when the answering machine I was transferred to was for a branch in Montreal. On Friday I waited 1/2 hour on the same calL centre line, and then was transferred to the Nipigon Branch where an answering machine told me I could not leave a message because their mailbox was full. Absolutely terrible service and the only way to speak to someone is to drive to Nipigon and walk into the bank- if it is open!
