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February 2024 by Rob Gervais
Service is 5 star the staff is professional,curtious and absolute pleasure to deal with definitely my first stop next time I need another carThank you Terry really appreciate everything you did to make this a great experience
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January 2024 by Matteo Fabrizio
Bought 2 cars (so far) from these fine folks. Pleasure to do business with, dealt with and made right unforeseen problems with one of the vehicles no hassle. Thank you guys!
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December 2023 by Dave L
I have purchased two vehicles from Terry in the last 3 years ( a BMW X6 and a Ford 150 truck) and I am extremely happy with my experience at this dealership. Terry's prices are very fair and the after sales service has been exceptional. From the minute you walk into the dealership you are treated as a valued customer. Jake and Nancy are amazing to deal with and are both professional and very friendly. I have owned approximately 20 vehicles over my lifetime, both domestic and foreign, and the service and treatment I enjoy from Parolin's is the best I have ever received. Terry is always at the dealership and makes a point of talking to all his customers and ensuring that you are 100% happy with your service. Jake and Nancy are the best and very accommodating in quickly getting you in for service and keeping you apprised as to how long the work will take and the cost. The costs for service are reasonable and significantly less than what a dealership would charge. I highly recommend this business and look forward to dealing with them for all my future automotive needs.
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November 2023 by Muriel Michael
T.E Parolin deserve a five star rating .Terry owner along with Jake and Nancy are Courteous, efficient and honest.very pleasant and helpful beyond expectations . They are client orientated and responsive to all your questions and needs. My recent service was 100 percent professionally completed ,without hesitation I recommend anyone looking for a vehicle and excellent service to visit T.E.Parolin
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November 2023 by T.E Parolin deserve Five Stars
I have received 100 percent professional service from owner Terry ,his staff Jake and Nancy who are courteous ,efficient and honest Very pleasant and helpful beyond expectations.all three are client oriented and responsive. I recommend anyone looking for a vehicle and excellent service to visit T.E Parolin .
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October 2023 by Nick Van Altena
I have had the pleasure of purchasing two vehicles from Parolins, my BMW X1 and Volvo S60. Terry's passion for cars and unwavering commitment to customer satisfaction are nothing short of remarkable. His extensive knowledge of the automotive industry, coupled with his genuine enthusiasm for helping customers, immediately puts you at ease. But the exceptional service at Parolins doesn't stop at the top; it extends throughout the dealership. I want to give special recognition to Jake and Nancy, a dynamic duo that ensures every visit is an unforgettable one. Jake's patience, attention to detail, knowledge and willingness to go the extra mile made the car selection process a breeze. Nancy's warm and friendly demeanor and her efficiency in handling paperwork added the perfect finishing touch to my car-buying experience. Together, they exemplify professionalism and a genuine commitment to customer care. Terry, Jake, Nancy, and the entire Parolins team have set an unparalleled standard for what a dealership should be. Their expertise, dedication, and genuine passion for customer satisfaction are truly unmatched. I am overjoyed with my purchases and wholeheartedly recommend Parolins to anyone looking for their next vehicle. Thank you, Parolins, for consistently exceeding expectations and making car buying an absolute pleasure!
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October 2023 by christian craig
Had my car there for a wiring problem, Jake informed me of the steps and had the car fixed quickly. He was a pleasure to deal with and will be going back if I need to in the future.
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September 2023 by Colin
I have a BMW X1 xdrive 28i. Always take my car here for everything. They go above and beyond and they know what they're doing. Very honest. Highly recommend.
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September 2023 by Jeff Mcdougall
I give T E Parolin a 5 star, I Drive from Sudbury to North Bay to get any of my work done on my Mercedes every time they do top Quality work 100 percent professional and great customer service and can’t thank them enough for how professional they are every time I’m more than satisfied with the work they do,…Thanks Jake and the entire staff for every thing every time,…
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August 2023 by John McCrae
The absolute WORST auto repair experience ever.3 months to fix a small oil leak on a 2012 X5 which Jake turned into $6200 in repairs and after repairs and drop-off the vehicle would not start.Chased them for a year of un-returned phone calls and dodgy promises until I was told: 'not interested in working on your car' after screwing it up to begin with.What a scam! AVOID AT ALL COSTS!Not even worth the single star.
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August 2023 by Christine Hadlow
STAY FAR AWAY.....BROUGHT MY CAR IN FOR SAFETY AND NO START ISSUE...AFTER 2 1/2 MONTHS WITH NOBODY EVEN LOOKING AT IT ENDED UP TAKING IT OUT OF SHOP. ONE HAND DOESNT KNOW WHAT OTHER IS DOING. ***STAY AWAY*** 1 STAR IS TOO MUCH
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June 2023 by Lynn Sauve
This is Gary this is our third car from Parolin in last two years. Jake,Nancy and Terry were great to deal with. Even though we live in Sudbury when ever there is a issue Jake is very prompt and very courteous in getting the vehicle fixed and returned asap. I would really recommend anyone looking for a vehicle to stop by and see Jake. Now a days it's very hard to find good service but Jake go's over and above every time to take care of you.
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June 2023 by absomarvilla 1
I happened to go into this used auto sales today thinking I could get help with finding a BMW X5 35D AWD. I walked in I said good afternoon and the guy that seemed to ignore me and pretend he didn’t see me apparently he is the owner finally acknowledged my presence, I asked him about the the BMW in his lot he got a print out of the car handed it to me and walked away??! Like who does that! I looked at the receptionist and said why did he walk away, she made some excuse for his very bad behaviour then she told me that the BMW was traded for a Tesla well an interesting note I was Elon Musk’s property manager in Yorkville. Yet this man didn’t have the decency to help me or give me information that I thought he could help with. Well I know people in Toronto and none of them would treat me so disrespectfully. I don”t recommend this business at all, the receptionist was kind and considerate. It’s not worth the drive to Parolin Auto in North Bay.
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June 2023 by John M.
WORST -REPAIR-EXPERIENCE -EVERAvoid this gyp shop at all costsTook a 2012 BMW X5 in for an oil leak and 3 months & $6200 later it was delivered and would not start.After a new battery from a 3rd party it does not run at all.Terry Parolin does not take or return calls. Jake in service is useless and not willing to engage. After chasing this bunch for a year, it is a waste of time.What a crooked bunch. BEWARE!
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May 2023 by Rick Poulin
To put it simply it’s just not a place to get a car serviced or even purchase one there. Trust me you’ll regret it if you do. Oh, and also don’t go by the five star reviews, their friends or his. he takes down all the negative but true reviews
