The Pool & Spa Centre is a well-regarded establishment in the area, known for its exceptional customer service and expertise. According to the reviews, the staff, including Ed and Steve, are knowledgeable, friendly, and go above and beyond to ensure customers' needs are met. The reviews highlight the store's reasonable prices, even for specialty items like hot tub vacuum cleaners and filter cleanses, which are often more affordable than online or big-box retailers. Customers appreciate the staff's willingness to provide advice and suggestions, which have helped them save money by fixing issues themselves. The reviews also mention the store's convenient location, making it a go-to destination for pool and spa needs in the North Bay area. Customers have consistently praised the team's ability to tackle even the most challenging problems, such as finding replacement parts for a unique hot tub model. Overall, the Pool & Spa Centre is described as a family-owned business that provides excellent service, competitive prices, and valuable expertise, making it a highly recommended choice for all pool and spa-related needs.
From the moment I called to ask about winterizing our hot tub to the moment the job was done, every single person we dealt with was phenomenal. They were communicative, professional, and their pricing is reasonable. Just genuinely good people. I’ll be using them for all of our hot tub needs from here on out!
June 2025
Had a great experience with The Pool &Spa Centre today. Trying to figure out how to bypass my gas heater with my above ground pool. I went in and showed the staff my situation. They got me hooked up with the correct part and now my pool is up and running. Very friendly and highly knowledgeable. I am very grateful.... read full comment
June 2025
Agree with all the five star ratings. Excellent customer service and very knowledgeable. Highly recommend them for all pool and spa needs.
