-
February 2024 by Ida Ferraiuolo
Very helpful, accommodating and knowledgeable. Will be a returning customer!
-
February 2024 by Nuriye Sanli
They are the best especially frank if you have any question about anything you can ask him and he would like to help you. Thank you very much
-
January 2024 by Sree Dharan
We were looking for a Central Vacuum to replace the old one we had. AAA super store came out as the best place for us. They stood up to their reputation.Frank Cortese was very helpful. He explained all the options we had and recommended DUOVAC Sensa unit for our home.We purchased the unit, Technician came in on the next day, 15th of December, Removed the old and installed the new and tested it. He was very courteous, completed and cleaned up in just over an hour.We recommend them to anyone who is looking for any kind of Vacuum cleaners.
-
October 2023 by Bonnie Hall
We have been shopping at AAA for 20+ years. They have always been a pleasure to work with, professional and friendly. Pricing is competitive as well. We will continue to be loyal customers.
-
October 2023 by Pam Coburn
The shop was recommended by a friend who does lots of business with AAA Vacuum. They were incredibly helpful, helping me select the right unit for my home and even with a glitch I had figuring out the installation after. And BEST PRICE AROUND! to boot. Thanks so much AAA Vacuum Superstore.
-
October 2023 by Lilly DM
Great customer service! Needed to repair the gas-pump swivel handle for the hose. It was promptly done! Also, able to get an accessory needed from their vast inventory of parts in stock. Thank you!
-
September 2023 by TS
Dealt with the owner, Jim. Purchased a vacuum with his recommendation and it was installed the same week. It was so easy! Thanks for all your help Jim and team!
-
August 2023 by Yves Marmet
Hi!The gentlemen who called me to verify if I had ordered the right model of the "flat belt” that I needed... was so professional !He advise me perfectly ...and transfer me to a nice lady « Anna » whom modified my shipping fees to accommodate me accordingly.I havent seen, these days, people that can take care of their clients like these two wonderful person!Thanks!
-
August 2023 by Cathy S.
I have had Filter Queen vacuum cleaners since 1978. Over the years, I took my Filter Queen to AAA for service and also purchased an additional attachment for getting the dog hair off the sofa. I got my second Filter Queen several years ago after I moved to Waterloo and was delinquent in having it serviced because I didn't know where in Waterloo to take it. I finally called Jim and asked if I could bring it in when I was visiting a friend in Toronto. Jim was very accommodating. I highly recommend AAA Superstore for both their products and outstanding service.
-
June 2023 by Josie Stern Team
AAA Vacuum installed a new vacuum cleaner on May 4th, 2023. I contacted the company on May 5th to ask if they accept etransfer payments and the person who answered the phone said yes and gave me an email address to use. I etransfered the exact amount immediately. Two days later Frank, from AAA Vacuum, called to ask for payment and I told him I etransfered the funds. I then checked online and noticed “auto deposit failed” and there was no option to delete the transaction. I called Frank, and he said I should not have etransfered the funds because they do not accept etransfers. I reminded him that he told me to do so. The money was out of my account, and I told him they have to wait for me to get the funds back into my account before I pay them again. After all, I followed their instructions to make the payment. He continued to badger my husband about payment for days. We told him that, although our bank manager agreed to expedite the process, he ultimately said that it could take 15-30 days for the funds to be returned to my account and I forwarded Frank this email. He demanded to speak with the bank manager who of course declined to speak with him due to privacy law considerations. Then, instead of taking responsibility for the error he made, on May 17th he decided to use a credit card of ours he had on hand to process the payment once again. The chutzpa that it took for you to process this payment on a credit card you had no authority to use (considering that you were at fault) is incomprehensible. It’s not that I was late in making my payment. I called you the day after the service was performed to make payment. For 12 days, you harassed us, you bullied us and you made demands that were unlawful. As a business, taking responsibility for mistakes is integral to the customer experience and ultimately your reputation. You have failed miserably on this front. The behaviour of your company has been nothing short of appalling and the public has a right to know how you treat your customers.
-
May 2023 by ricky bobbie
Great products and great service. Knowledgeable staff regarding products and the differences. Allows me to keep my business operating smoothly and efficiently.
-
May 2023 by Annette
Phenomenal service! Wonderful staff! Can’t praise them highly enough!
-
April 2023 by Jerry Shapiro
Amazing "old school" customer service!! AAA Vacuum repaired our Dyson, despite not selling the brand. I know where we will go should we ever need a new vacuum.
-
April 2023 by D & J Perconti
We had a great experience with AAA Vacuum, especially Gino's support was excellent.
-
March 2023 by James J
Great service, great installation of central vac, great product, great price. ?
