March 2020 by Sara Battaglia
Steve Braithwaite from Able Moving is dishonest and unprofessional, and I would advise against using this company. They claim to be BBB accredited, which I have verified that they are not. I used their moving services to transport a vehicle from Toronto to Banff AB, for which Steve gave an ETA of 5-7 business days. The shipment took 9 business days/11 calendar days, and Steve was providing false info about the status of my shipment the entire time.Upon collection of the vehicle, his colleague Shaun informed me that the vehicle would be loaded on the transport truck that day, and that there were 2 drivers on the job to Alberta and it should arrive pretty quickly. On collection day, May 27, Shaun gave me an ETA of the following Friday, Sunday or Tuesday June 5 at the latest. Later correspondence with Steve set an ETA of Tuesday June 4. According to recent correspondence with the transport truck driver on June 5, the vehicle was not picked up from Toronto until June 4, while Steve had told me on June 3 that the vehicle had already made it to Brandon MB, 24 hours west of Toronto; he had also mentioned that the vehicle could make it to Banff late in the evening of June 4, which was also a lie as the transport truck driver did not leave Toronto until that morning. The vehicle had been sitting in the yard in Toronto for an entire week, and Steve was not only avoiding my emails requesting the ETA of the vehicle, but lying about the progress of the move.
