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February 2024 by Pat Morton
We "bought" a stove from their website via credit card over the phone during covid. After a long wait of weeks with no response we cancelled the order and purchased used elsewhere. We should have gotten a full refund as they did not respect their time frame given us. We reordered last Spring, the same thing happened, they have STOLEN our money to purchase with out supplying anything!
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February 2024 by Zak Tatham
This is a review of the horrendous online ordering experience through their website barcelonaappliances.ca (which is seemingly unlisted by google now due to bad reviews) and it also reflects on sales style of the two remaining locations.We ordered a 24" gas range from Barcelona Home Appliances (for my mothers house) in Jun 2020 and was told that it would be shipped to us in one to two weeks. We paid 598.90 and were told they would confirm a delivery date very soon.After hearing nothing for a 3 weeks I checked in with them and was told that there was no longer a firm shipping date and that they would NOT refund the money and only give store credit that would expire after 3 years... which is ILLEGAL and Criminal but we reluctantly accepted.Before the in-store credit expired (almost 3 years later) we ordered another 24" gas range with Barcelona (now $678, we would pay the excess on pickup) and received the response:"Hi ok, im ordering one. Will touch base late next week for pick up. "That was July 12, 2023.I reached out for an update five weeks later regarding pickup/delivery options and received no response.This is all through email so very easy to reference.This is company of crooks. We need a full refund and some accountability on this
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February 2024 by Mike Welch
UpdateStill the ice maker doesn't workAnd no payment for the damages to the flooror bad foodDon't Buy from here3 fridge in under a 6 month don't work leaked water on my new floor and to my neighbor downstairsOver $2000 in repairsOver $600 in food gone badI want a refund but the owner is rude and thinks he a big man and he is notWill not pay for the food or repairs will not give me a refundWill pick up the phone or reply to messagesThe repair is a joke and I will be suing
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January 2024 by Cecile Ng
How is this place still even in business? Zero customer service and don't keep their word. Bought a stainless stove, only to find out all the markings have been erased. How do you even bake without knowing the temp? Bought a fridge too. No door shelves. I was emailed to say they'll have a a replacement unit for the stove, of course now that i'm following up on it, ZERO response. They have no problem taking your money and now have to beg to at least give something usable.
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November 2023 by Ripu Daman Singh
Worst place for buying used home appliances. I have selected and paid for a washer and dryer and they delivered a different one which is no longer available in the market. After 1 month dryer stopped working and I asked for repair (1 year warranty was mentioned in the agreement) I have to call multiple times to reach them and they gave me a date for the technician visit but one one came on the that day. I called again and they said there was some emergency and technician was not able to make it and provided me with another date but no one showed on that day and they didn’t picked up the phone after that. I have to get it fixed from outside paying from my pocket. This is a big scam and please do not buy anything for these guys
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October 2023 by Lisa Kiltz-Paterson
On my 3rd fridge in less then 2 years. It's something different each time the freezer goes or it just starts leaking. It takes days to get anyone to call us back and fix the problem. Never go here again .
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September 2023 by Elvy C Bet
The store is close. There’s no new address.
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August 2023 by Jabiz Vaziri
Basically don’t even go close to themVery rude, make u stand there for weeks to deliver , even when u have confirm date and timeNo apology at all, no manager or responsible to talkIt’s not even worth couple of dollars to get the appliences u are buying
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July 2023 by Anne Marie C.
DO NOT deal with this company, the owner is a complete fraud. I purchased a washing machine from them that they said was 3-5 years, old-turns out it was 13 years old. It didn't work and was missing the outer front door panel. They finally sent a technician and it still didn't work, it kept filling up with water. After many calls and texts they agreed to pick it up and refund my money. When i called Yuri ( the owner), he said too bad, call your credit card company and hung up on me. I have many texts, voice recordings and and a voicemail to back up my communication. The voicemail confirms that the machine is to be picked up and a refund will be issued. I am now dealing with Visa and hope that they can resolve the problem. The whole experience has been horrific. They also operate under different names - discount appliances is one. Save yourself the headache and find a reputable company. Barcelona Appliances is by far the worst company I had ever had the displeasure of deal with.
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June 2023 by Shelley S.
If I could them a 0 I would. Please read their reviews, check out their complaints on the Better Business Bureau, and so many review sites. Dont buy anything from them, they are thieves, liars, cheaters and they will sell you something broken and won't repair it. For 2 1/2 years I have fought with them over a refrigerator in purchased. The 1st one they gave me was broken, after a lot of BS, they replaced it with a totally different one, and it also didn't work. Many many months later they again replaced my fridge, after 2 days the ice maker broke, for months I begged them to fix it. They sent the repair man, he said the ice maker had to be replaced, he took it with him and now after almost 6 months later, they still have never replaced it. The owner had the audacity to say I must be breaking them.
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June 2023 by Carolyn Jovanovic
How convenient!! I bought a fridge here and paid $850 and exactly after 1 year it broke!!! First the freezer went and then the fridge went 2 months later. I bought a refurbished stove from another place and I’ve had it for 4 years no problems! It’s kind of aggravating because you would think that a place that specializes in used and refurbished appliances would take the initiative to fix the appliances to last longer than 1 year. They should have more integrity with their business and I’m sure they would have much more success. You would probably have better luck on kijiji than buying from this place! Beware.
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June 2023 by Daniel S
Closed down
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June 2023 by A.H GENERAL CONTRACTING
So I went to keele location and asked for a upright freezer and they showed me one so I thought it was a freezer. On the receipt it also said freezer. When I brought it home it did not freeze anything. So I called the store and finally after 2 weeks later they send a Mexican guy with a girl to fix it and neither of the could speak English or could tell the diffrence between a fridge or freezer. After reading the tag I notice that it said household refrigerator. So I had to tell them that they made a mistake and wanted them to exchange it with a freezer like I asked for, the owner told me he needs a few days to look for a freezer same size and same price so I waited for about 2 weeks and no calls or reply. After calling him again they told me they will ship the new one next week. Another weeks passed and I called them then he finally told me that they don't remember scheduling a delivery for me. I Finally got fed up so I told them to either refund me the full amount or exchanged it for me in 2 days as I already had alot of frozen foods wasted. He told me to pay to deliver new one and also to pick up old one. After agreeing to it he promised to send it in few days so it's been 3 weeks since last time he answered my messages. So far it has been the worst experience I ever had with any appliance store I ever dealt with.
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May 2023 by Alyssa McQuaid
Great service! Had an issue with a stove I bought from them and their technician came out within a few days to fix it for me. Issue is fixed and their responsiveness throughout the process was greatly appreciated. Great people from the sales floor, delivery team, to the technician!
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April 2023 by Baian Liang
first terrible online shop for washer.Arrived item totally not match the one ordered online.very poor customer service, calling and keeping client around with no answers.
