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December 2023 by Crystal Cortez
I purchased a hair product and within 2 days went back to the store to do an exchange as it was the wrong product and was told that the seal is broken and they can't take it back. I understand this however I didn't open it which means upon purchase I didn't know the seal was already broken. They didn't know if it was me or not so they refused to take it back and just do an exchange for the correct one I needed. This left a bad taste in my mouth and I think I'll be going back to BSW where they do refunds and exchanges instead of just exchange or store credit.
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December 2023 by E Willio
A nice hair depot, definitely has products I didn't think they would have so you can find whatever you desire and if they don't have it , they'll find a way to get it for you.
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October 2023 by Senya Lu
Young Asian girl at the cash register charged me more and then the manager didn’t know how to do a refund. Stupid employees
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September 2023 by Hartley H.
The absolute worst service. Especially if your a Black person trying to by supplies at a store selling to black people. The attendants are almost useless unless you speak Korean or another Asian language. By no means am I discriminating against Asians but I don't quite understand running a business catering to a specific demographic and yet treating that demographic like $hit. We will not be spending our dollars here and I hope other are careful and considerate of where you spend your dollars.
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September 2023 by Alexa Hall
Amazing customer service. The store is clean and the staff are friendly
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August 2023 by diana nakitende
Good customer care and have all beauty products
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August 2023 by RR
The store is very large with a wide variety of items. The prices are also cheaper compared to other places, and they offer a points accumulation system as well
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July 2023 by Bukola Epps
I would not recommend at all. I bought a head piece that clearly wasn’t worn 3 days prior and took it back for an exchange since I realized I got the wrong one. The Asian guy at the counter knows it’s not worn or anything and kept saying nothing wearable can be exchanged…this is a beauty supply store everything is wearable. And I’ve gone to Cloe Beauty before and even bought a wrong colour foundation and they were able exchange it for me. I don’t even know why I went to this one when there’s a better beauty supply store cheaper across the street. Bad customer service. The fact that the man refused to exchange it knowing it wasn’t worn or damaged or anything is cruel and I hope they make no sales and keep losing money.
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June 2023 by kareen campbell
The employees at the beauty store was so special and very helpful with helping me with my hair colour and ponytail to match love the store so much excellent service my store always God bless them all
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May 2023 by Tav misst
Tons of options to choose from friendly staff actually very helpful
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May 2023 by C.B.
I went there to buy extensions for my hair and one of the employees, a young lady was very helpful. Took me to the products I wanted and helped me decide. The cost was reasonable. I will shop there again.
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May 2023 by Adaora Igweagu
Been going here for years. It's got all you want for black hair. And to think they kept my points for over 5 years I was away.
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April 2023 by Cyn Uwa
What I witnessed the owner do to a customer yesterday was extremely unsettling and unprofessional. I was in line waiting to pay for some stuff and watched him berate and disrespect a customer because she was sold the wrong product. Didn’t even offer her an opportunity to exchange and tried to call the POLICE on her when she asked for some sort of compensation/exchange (they refused to come because of how ridiculous he was being). NO accountability, no apology, refused to even rectify the situation. I think the lack of regard for the customers and the COMMUNITY that allows you sustain your lifestyle is deplorable. The fact that I saw this man weaponize the police to protect his shady business dealings solidified that I will be taking my business elsewhere!!!!
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April 2023 by Pauline Williams
I love coming here. The staff are very nice and they always have what I need and beyond.
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April 2023 by Cynthia Airhia
What I witnessed the owner do to a customer yesterday was extremely unsettling and unprofessional. I was in line waiting to pay for some stuff and watched him berate and disrespect a customer because she was sold the wrong product. Didn’t even offer her an opportunity to exchange and tried to call the POLICE on her when she asked for some sort of compensation/exchange (they refused to come because of how ridiculous he was being). NO accountability, no apology, refused to even rectify the situation. I think the lack of regard for the customers and the COMMUNITY that allows you sustain your lifestyle is deplorable. The fact that I saw this man weaponize the police to protect his shady business dealings solidified that I will be taking my business elsewhere!!!!
