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August 2024 by Curious
Manager is also arrogant. Says staff are on lunch break. Staff won't even lift up their face and look at the growing lineup. Only one person attends clients; rest are busy on their computers. Same experience multiple times.
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November 2023 by Kaylee Jin
Busy time, but only 1 person working.
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October 2023 by Inventive Kidz
Horrible customer service in emergency needs with A client list.Was disgusting with racist men who could not be compassionate to a woman need in an emergency need for washroom. NEVER EXPERIENCED SUCH AWFUl SERVICE.
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October 2023 by J Brown
I have banked with these guys for about 10 years. I was there today because one of my accounts was charging me an inactivity fee and I was a little annoyed by it. The guy who helped me said he had to get the manager to help him sign to close the account, but I didn't realize it was so he could credit me the fee back until after I left. I feel a little bad I was annoyed by the fee but they did the right thing for me. Good job!
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June 2023 by Nabil T.
scam stay away they lie to there customers this bank suppose to be close by the governmen,it is better to deal with Colombian bank than this bank they will steal your money ,very rude staff the manager came out of his office to attack me because I said this is scam ,stay away from this scam
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March 2023 by C S
Have always had excellent service at DUCA Willowdale and through their Member Connect phone line. Have never had difficulty accessing my accounts online.
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December 2022 by Colleen Stevens
Too bad so many negative posts for DUCA . Over the years I appreciate it’s presence in the community, it’s personal service . If you only know the retail experience of a big bank , you will be surprised by DUCA’s slower pace , but a credit union is not a bank . That’s right , you’re more a name than a number. And a credit union member is always invited to take part in voting for it’s leadership , and I appreciate enjoying very good investment rates with no minimum balance. I love we have a growing credit union in my neighbourhood ! I give 4 stars because there’s always room for improvement
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November 2022 by NTS
Why is the online banking down? It is down for both web browser and mobile app. How can this happen? Customers rely on high uptime to access their money.Being unable to log in at 2 pm on a Tuesday is simply unacceptable. The IT team needs to address this urgently.
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November 2022 by Osiris XIV
Always super helpful and accommodating, sometimes there’s a wait but it’s not fast food so you can’t expect to be in and out just like that
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September 2022 by DENNIS KALISH
I recently opened a savings account at DUCA and tried to transfer funds into the account. The advisor who linked my DUCA savings Account to an external account may have transposed some numbers and I'm unable to transfer funds into my account. The advisor has not been helpful in resolving the problem.
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September 2022 by Sounds of Sleep
Opened up a business account with Anthony recently and the process was smooth as butter would definitely recommend to any small business owners
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September 2022 by Osiris The Bull
Always super helpful and accommodating, sometimes there’s a wait but it’s not fast food so you can’t expect to be in and out just like that
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July 2022 by Minh Ly
I am a new business owner and have recently applied for a commercial mortgage at DUCA. The application process has been nothing more than extremely painful from my end due to the incompetency of DUCA. Also, beware that DUCA will not honour their mortgage rate commitment to their client.Sincerely,Minh
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November 2021 by gurjit dhillon
Its Duca.
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November 2021 by Lapingo Buzz辣苹果餐烤消息
Yunshang Rice Noodle! Love you for ten thousand years:)
