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February 2024 by Elsie Sevazlian
Great customer service. Friendly, knowledgeable, professional customer care.Quality and price well worth it!Very accommodating to customer needs.Won’t be disappointed!
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February 2024 by Alex
Futon and frame look great!! Both were delivered timely and instructions were easy to follow!
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February 2024 by Jennifer Dunmore
I chose the Mission frame in Early American and it is beautifully made. It's super comfortable and the perfect sofa.Thanks to the East West Futons team who were always there to help Friendly, expert frame assembly, fast delivery and amazing products!. Highly recommend.
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October 2023 by Roark Andrade
Great experience
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October 2023 by Landon Vollman
Absolutely wonderful establishment. Excellent communication, customer service, and all around friendly. Highly recommend.We had an issue with the colour of our cabinet bed not being what we ordered and without hesitation they not only swapped it, they also paid for white glove pickup/delivery of the new bed.Thank you Justin and Laurie. I will be recommending EW Futons!
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October 2023 by Taylor Dube
Very happy with the Nantes Futon and 8"mattress I purchased. Customer service was fantastic. Great prices too. Highly recommend
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October 2023 by Michael Halualani
got 2 eucalyptus shikibutons so far. will eventually get 2 more for other family members. excellent quality and good service.
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September 2023 by Alyssa C.
back feels better! great for sleep AND sitting. awesome purchase and delivered super fast! thank you!
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May 2023 by Zoe
I live in Alberta and I must state that the service was quick and easy! I ordered my futon mattress online and I had an email within 24 hours confirming my order with delivery details and a tracking number. As for the futon, I purchased the 8 layer budget and found it was still excellent quality and I feel confident that my guests will have a good night sleep :)
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May 2023 by Lynne Scherr
I love my shikibuton! From the time I ordered it to delivery was less than 2weeks (less than I expected.). And I was kept informed of the status of the shipping. Next purchase will definitely be a tatami mat. Thanks East West Futons!
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April 2023 by Gregg Thomson
Excellent team to work with .... quick response to all my questions (and there was a lot !) .... product is great ... will being buying additional furniture from them in the fall !
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April 2023 by Leah Bernier
Love my Japanese futon and tatami mats! Order was shipped quickly. Very happy ☺️
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April 2023 by Leo _.
The Service was Amazing and The Products are Wonderful.I recommend East West Futon whenever I get the chance. Truly a honourable and respectable business.
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April 2023 by Cam Lavender
This store doesn’t honour its return policy. Assume all sales are final.I tried to return a mattress that I’d ordered, but hadn’t been delivered to me yet. No one had told me the sale was final. But the owner, Laurie, told me that my order wasn’t eligible to be returned. I explained that it was too late to be telling me that but he somehow disagreed, and added that he could “throw it back” at me and ask why I bought a mattress I didn’t need.Obviously, they can’t have it both ways: either they take returns OR they admonish customers for breaking their commitments.At reputable stores it’s made clear to me when a sale is final – usually the salesperson flags it at checkout, and it’s also noted on the receipt. But Laurie said he can’t tell the customer every time an item can’t be returned (I don’t know why; it’s four extra words: “This sale is final.”)The staff also listed a bunch of irrelevant things (my order was heavy and they’d needed to move it around; they’d need to store the mattress if I returned it; customers rarely return mattresses; they’d spent time talking to me in the store; etc.) as if they were reasons to not honour their return policy.After three frustrating phone calls they let me return the mattress, but charged a cancellation fee instead of issuing the full refund that their policy promises.
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February 2023 by Noah Halas-Laing
A couple months ago I purchased a futon and tatami mats and I am extremely satisfied with both products. The futon is very comfortable to sleep on and has been very convenient with its portability. The tatami mat not only provides a solid raised platform to sleep on but also adds a nice style to my room. While browsing for the bedding, I had a very accommodating experience and wonderful customer service.
