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February 2024 by Touhidul shuvo
verry helpfull shop
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February 2024 by Tricia Sadko
Most disappointing and despicable service I have ever received. I asked the gentleman for his name and he said he can't give it to me for policy reasons. The manager who I tried to interact with barely made eye contact. As im talking she's packing stuff on the shelf and barely answering me. Nobody else was in the store, so it wasnt that they were busy. Rude and dismissive. I'll never shop here again. I hope someone cares enough to reach out to me for more info. There are plenty of people looking for work who understand customer service. These people do NOT understand the basics of their job.
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October 2023 by Annie
Worst , rude and bad response towards a tiny return only at this location. The cashier's expression were pretty disturbing to look at.Wishing them a Good luck with their unknown and lame store policy with their valuable customers. Never coming back to this branch. Not recommended at any cost.
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June 2023 by Miss Taya
In compare to other locations, most stuff are very helpful and knowledgeable. For me it’s a bit far but worth to go. I also found this place has different and better choice.
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October 2022 by Darya Pichugina
Service is okay-ish, would be great if staff on the floor had more info. So many brands, pricey brands - and every time I pick bunch of stuffs - it just ends up in garbage since my kitty cat refuses to eat them.
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October 2022 by pikapika A
Terrible customer service from their lady cashier.Previously I bought more than 20 cans cat food, which is heavy. After I paid for everything, their lady cashier didn’t even provide me a durable plastic bag, asking me: do you have your own bag to hold these? If you need a bag from us, you need to pay 25 cents this time. Then she brought out a fragile paper bag, didn’t help any but watch me put everything in the bag myself. She was so mean with her reluctant impression and tone of speech. So embarrassingThis experience was like self-checking out in a convenient store with a mean staff watching you, not like any other pet store in Toronto.What was worse, not surprisingly the paper bag broke on my way home in the elevator.Not recommending this store to anyone.
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July 2022 by Mirmidona Achillis
Went to pick up pet food for my pets.Store is located at York Mills and Leslie Street. Girl helper was friendly. The lady cashing my purchases, not that much... Since it was my first time there, didn't find her very friendly and thought she was very cold.She was "chit chatting" with a regular of the store, providing customer service. When my turn came, I got a different customer service experience. Found that a bit discriminating, now that am thinking of it.Next time, I will go to my regular store at Ellesmere and Pharmacy. Not impressed with this location, to say the least.Went again after I was told they have a specific dog food. When I got there, it was sold out. Again same cold lady, didn't seem to care or be bothered too much.Am so not recommending this location in the Longo's plaza.
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June 2022 by Vee Elsie (VLC)
Ok. Knowledgeable and most staff are friendly. But my spouse and I have both noticed a notable decline in customer service at this location over the last little while unfortunately.
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June 2022 by Roz Binesh
Bought some treats from another location and was told that we could return them even if they were opened as Global Pet Foods donates opened bags of dogs treats.Came to return it at this location and was denied and told that I must return the treats to location in which I bought them from.I returned to the other location and was told that the return policy is valid at all stores.never returning here.
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April 2022 by Raymond Zhang
They carry a great selection of Fromm cat food/cans and Orijen cat food. Friendly staff. Great place to shop for cat supplies.
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February 2022 by Rebecca Sheppard
I have shopped here a few times and the customer service is amazing. The employees are so friendly and Kayla was so helpful and knowledgeable with helping me to take care of my pets. I will most definitely be returning!
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February 2022 by Scott
The WORST customer service EVER! DO NOT BOTHER COMING HERE. These people are not worth your money. Rude and dismissive customer service attendants. I'm furious after leaving this location. Save yourself the misery and DO NOT come here at any cost. Find your dog and cat supplies elsewhere, this business IS NOT worth supporting. They do not care about their customers AT ALL, like you do not matter to them one bit. I was 1 minute late due to traffic and they would not sell me dog food. I was literally begging them. They laughed and mocked me in my desperation behind their window then walked away when I tried to find more information. The 3 of them just went and hid in the back room for 20 minutes instead of quickly helping me get dog food. How messed is that?! They used the excuse "we have money out!" -- So do the door thing, I didn't even need to come into the store! They wouldn't even do the debit through the door as was their standard procedure for basically the last year! Now my dog has no food all night because of their selfishness and laziness. This old lady whining she has to do work. They wouldn't take ONE MINUTE to help a loyal customer out. Never been so disrespected anywhere before, my new life goal is to boycott this terrible place. There is literally another dude posting 50m before me complaining about this shift of workers too. They are on a roll! Seriously regretting the 10k+ I've probably spent here over the last couple of years; should have known better.DONNA - GET YOUR STAFF IN LINE. ESPECIALLY THE DUDE THAT LOOKS LIKE AN EWOK (WOULDN'T TELL ME HIS NAME -- DUE TO THE SHAME). THEY TREAT YOUR CUSTOMERS WITH INCREDIBLE DISRESPECT. FIND NEW ONES OR YOUR BUSINESS WON'T EXIST BY THE END OF THE YEAR. GO WATCH YOUR STORE VIDEO ON 01/15/22 AT 7:01PM FOR YOUR EMPLOYEES AMAZING BEHAVIOUR.
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December 2021 by Rahim Mamdani
This store is absolutely the worst. I purchased an item and was looking to exchange for the proper size and they wouldn't agree to the exchange. The manager on site recommended that I purchase another and donate my original purchase. I will never come back to this location.
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November 2021 by solmaz sayyadi
I brought a few products from this store for my puppy last week . Among my purchases , was a pack of tropiclean wet wipes . This morning I opened it and the wipes were completely dry! To the point that it can’t even be used , I’ve had this product before so I know they aren’t supposed to be like this which means it’s either an old or faulty product and That’s understandable but the girl on the phone was not one bit helpful, kept saying she can’t do anything without a recipe. There is no way I’ll be going back to this store even though I was considering switching my pet store to global pet food given how close it is to me .The owner of this store should do something about the poor customer service or they’ll keep losing business to the competition.
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October 2021 by Solmaz S.
I brought a few products from this store for my puppy last week . Among my purchases , was a pack of tropiclean wet wipes . This morning I opened it and the wipes were completely dry! To the point that it can't even be used , I've had this product before so I know they aren't supposed to be like this which means it's either an old or faulty product and That's understandable but the girl on the phone was not one bit helpful, kept saying she can't do anything without a recipe. There is no way I'll be going back to this store even though I was considering switching my pet store to global pet food given how close it is to me . The owner of this store should do something about the poor customer service or they'll keep losing business to the competition.
