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March 2024 by Chee
I recently ordered a suit from Indochino and got my measurements taken at the Yorkdale location. Harsha was a delight to work with as she was attentive and professional throughout the process. She took the hassle out of the process and made the experience an enjoyable one.
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March 2024 by R Para
Great experience!
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March 2024 by Joshua Sayavong
Harsha is great, 10/10!
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March 2024 by Neil Shepherd
Great experience with the staff. I was promptly greeted and guided throughout the process. Simple and straightforward. Highly recommend.
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March 2024 by Dwayne Williams
Great experience with Youssef; very pleasant and helpful in selecting the right colour and style of suits.
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March 2024 by Jessica Fernandes
My fiancée and I set an appointment for an hour at the store, the staff lady was incredibly dismissive and obnoxious anytime we asked a question, then just left us alone all-together. From the first second she sat down, she looked like she was already done with us. Her communication was so dry and unpleasant. There was no mobile mirror so my partner couldn’t see if the pieces of fabric they have hanging would suit him. They refuse to untie them from their post so we can’t even see them in front of the large mirrors at the back of the store. When we asked how we are supposed to see if we like something if we can’t try it on, the lady said we should go to other stores, try on their suits to see what we like and then come back…. Which is the most absurd thing I have ever heard… if we’re going to be shopping somewhere else, then I’d rather just purchase somewhere else…. Makes no sense that they have 0 garments for you try on, to which the staff replied “well how are we supposed to carry one of each piece in every size and colour….” Maybe try to have 1 or 2 styles of jackets in the most common colour, in S, M, and L? Literally anything so that a person can get a feel for the material actually made into something. Not just fabric hanging on the wall. Also, the lighting in the store is terrible. Overall, just a ridiculous experience.
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February 2024 by J. Hernandez
Found the staff very professional and helpful. Thank you Harsha.
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February 2024 by Sergio Proietti
They get two stars because everyone is polite and attentive when there. Other than that the store lighting is terrible .. too dark there is no way to see how a suit fits no matter which mirror I stood in front of. I challenge anyone to show me different there.They measured me up and recommended certain things I went along with everything. When the suit came in it fit like a used suit made for someone else.They said they would fix it, now this is all in the store because I had the suit mailed there since I was out of town, and I was so disappointed I didn’t even want the suit anymore it was that bad. But they guaranteed they would have it tailored and it would fit properly.Two weeks later I had to call to see if it was ready and of course no one picked up the phone. Someone did call me back a day later and said it would be ready Wednesday at 2 pm. this was Saturday two weeks after I was there to have it measured.I was there Wednesday at 2 pm but the suit wasn’t ready. I wondered around Yorkdale for a while, a half hour later I went back in and it was ready. I tried it on and lo and behold it didn’t fit It’s as if it wasn’t touched. At this point I am so disappointed and didn’t want the suit I asked for them to cut a new jacked or a refund. I was shut down immediately. Remember the suit hasn’t left the store yet.Again they measure and what the guy was saying didn’t make send even to me so I told him what I thought and he said he would have his tailor look at it and give him another 20 minutes.Ok I wonder around the mall again, half hour later I went back in and it was different It was more like a car that was in an accident and was patched up and repaired to look good but wasn’t right.The tailor came out from the back and had a look and he didn’t know what to say but it was evident they couldn’t do anything else. I took the suit under duress and I know I have to go but one somewhere else because I will be too embaresed to be seen it it.Terrible. Terrible. Terrible. That’s all I can say. Something that is suppose to make you feel and look good did exactly the opposite.
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February 2024 by shannon szeto
Indochino is fabulous value. Great custom made clothing at reasonable prices with excellent service! Clarence was amazing: friendly, detail oriented, and patient. I highly recommend Indochino, the Yorkdale location, and Clarence!
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February 2024 by nives tessarotto
Harsha was a fabulous sales associate ! She made the experience so pleasant and easy with each step and options and had great recommendations! Thank you Harsha !
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February 2024 by Nick w
Harsha was the one who helped me on my appointment. She was very professional and had great customer service. Not only did she help with my measurement, she also helped me solve some logistical mistakes I made on their website that would have had me pay twice if they weren’t fixed.
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February 2024 by Alexandra Martinez
My fiancé and I scheduled a consultation back in January. We never got a confirmation text or call the day before. We arrived 15min late due to an accident on the highway during rush hour. They refused to honor our appointment. There were at least 4 sales representatives on the floor at the time.We decided to look around at the fabrics anyway since we made the trip. Unfortunately, none of the very much available representatives which were just talking between themselves ever offered to help or any insight.I don’t know if they were judging us based on looks or if Indochino’s customer service is just absolute garbage but we were looking to buy 7 suits; groom, bridal party and father of the groom. We ended up crossing over to Harry Rosen and dropping thousands to get quality customer service and fabrics.Don’t regret it at all. Their terrible customer service led us to an amazing experience at a store that we hadn’t considered before.
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February 2024 by Sanjay Maraj
Great service and selection of custom made suits!
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February 2024 by Dael T
Harsha, delivered excellent customer service. She was extremely helpful
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February 2024 by Ian Collins
clothes that fit for a reasonable price, it really works