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December 2023 by Ch
It seems like the staff here needs to receive training again, especially the older female employees who worked on November 26th
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November 2023 by Rebecca Augustine
Was just browsing. Glad to see that they have the sparkling wines that I like.
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October 2023 by amir kalhori
Had a generally good experience. The two women assisting had different vibes – one seemed a bit high and sad, while the other, possibly the store manager, appeared angry
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September 2023 by K K
Even though the shop is small they have incredible variety and a little bit of everything. Very friendly staff too!!
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September 2023 by Jin T
Disorganized and rude staff. Even with a small queue of customers, the cashiers don't even bother to signal for the next customer. They're fine with just chatting away with each other despite making eye contact with the customer. Avoid this location if possible.
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August 2023 by Jason Gafar
I went to this location for a return and was asked why I wanted to return. They then requested for my ID. Upon my initial purchase I used debit. They returned my money in cash. The whole affair was utterly ridiculous, as were the representatives.
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July 2023 by Madiha Memon (Maddy)
It was my first time at an LCBO. I wanted to buy red wine for a vegetarian meal with a friend who enjoyed red wine. Knowing little about wines, I wasn't sure how to make a selection. Scott asked all the right questions and suggested Pinot Noir. I went into the store feeling lost, and I left the store feeling great!
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July 2023 by natasha andrade
I had the worst experience at this LCBO and WILL NOT be returning! Today me and my mother went to pick up some things for a friends party for the long weekend, and unfortunately had to deal with a very rude cashier, even though we were not at her till. She decided to scream at my mother in the store because I picked up a bottle to buy, and unfortunately left my ID at my boyfriends house. She requested to see my ID, and when I said I didn’t have it she began to raise her voice — to the point where other customers were looking at us. She left my mother in tears when she left the store; not only did she belittle her, she made it seem as though my mother was trying to buy alcohol for a minor, which could not be farther from the truth. After calming my mother down we returned to buy the bottle, now having my mother grab it instead of me— and though we went to another cashier she still succeeded at being rude once again. After being told we could not buy the alcohol, we asked the reasonable question of “if we could return to buy said bottle” to the cashier who was serving us, and Denika chimed in once again in a rude tone saying “not at this LCBO you won’t”. After this we called for a manager to which she asked for him to “explain to this woman why she can’t buy alcohol for 18year old”. After explaining to the manager that I was not 18, he calmly explained the law to us and ensured we knew why this was happening. I understand that working retail is hard, as I have done it before, but that does not excuse Denika’s rude attitude. If she had calmly addressed us we would have left calmly, however, she made us feel as though we were less than her, as well as making my mother feel like she was doing something wrong. I commend the other workers for being so kind and understanding, but I cannot help but be disgusted by the way Denika treated me and my mother today.
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May 2023 by John Sanchez
I usually go in quietly. Get what I need and leave. This incident happened on May 18, 2023 at around 10:55am at the Empress LCBO locationI go in to buy some liquor, I knew specifically what I was going to buy so I go in and get it, I go up to the cashier, I have earbuds on, greet the cashier, pay for what I bought, card goes through etc etc. After the sale goes through I ask her for a bag (I'm not going to be walking the street with a bottle of liquor) cashier says she asked me before (from what I recall we had no interaction other than hello), but my earbuds were on and I may have missed it. I Apologize, remove my earbud and respectfully ask again. Anyways the cashier said I was disrespectful (I was stunned) left wanting to speak to the manager but had work in the next hour so couldn't stay. Please LCBO don't ever treat your customers the way I was treated today. Left the store feeling like garbage. THAT'S NOT VERY GOOD CUSTOMER SERVICE.
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May 2023 by John S.
I usually go in quietly. Get what I need and leave. This incident happened on May 18, 2023 at around 10:55am at the Empress LCBO locationI go in to buy some liquor, I knew specifically what I was going to buy so I go in and get it, I go up to the cashier, I have earbuds on, greet the cashier, pay for what I bought, card goes through etc etc. After the sale goes through I ask her for a bag (I'm not going to be walking the street with a bottle of liquor) cashier says she asked me before (from what I recall we had no interaction other than hello), but my earbuds were on and I may have missed it. I Apologize, remove my earbud and respectfully ask again. Anyways the cashier said I was disrespectful (I was stunned) left wanting to speak to the manager but had work in the next hour so couldn't stay. Please LCBO don't ever treat your customers the way I was treated today. Left the store feeling like garbage. THAT'S NOT VERY GOOD CUSTOMER SERVICE.
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April 2023 by Erika Gomes
Everytime i have visited a certain staff member is always rude. I think she has been working there for a long time. She will approach you and act inconvenienced that she is helping you even though shes the one who approached you. I would say try to avoid her but it is a small lcbo and she seeks you out. Just a warning to others going to shop there.
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April 2023 by Leila Refahi
It's not a big store, but the variety of products is really good.
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March 2023 by Mehrzad Mehrvarz
The Liquor Control Board of Ontario (LCBO) is a Crown corporation that retails and distributes alcoholic beverages throughout the Canadian province of Ontario.
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December 2022 by M CN
Nice place to buy liquor and beers.It is a small store but they have a nice selection of drinks.Great staff!
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December 2022 by Miriam Cohen
Had a good selection of wine. Helpful staff
