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August 2023 by sufiyan ph
Went in to buy a watch for my birthday but the sales lady turned out to be racist when I was asking basic questions. Don’t recommended
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June 2023 by William Mckay
Love Birks jewelry. Just as good as Tiffany in my opinion.
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April 2023 by Victoria Sedova
Love this place - purchased recently a gift for my newborn grandson. Stuff is very professional- always doing there best.
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April 2023 by Victoria Sedova Real Estate Broker
Love this place - purchased recently a gift for my newborn grandson. Stuff is very professional- always doing there best.
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April 2023 by Albert B
Displaying items on posters they don't carry is not a good idea. Display what your sell!
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April 2022 by VL
Got my wife present. She loves it
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April 2022 by Corrado Triberio
I just wanted to thank all the staff at Fairview Birks, after leaving my Gold chain and my watch to be repaired I was very happy with the results. Zulfia is very knowledgeable and kind.
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April 2022 by Quinnie Queen
If have 10 stars, I will give 10!The team are so friendly and welcoming, really appreciated to Silva, she is so patient, helpful, show me different choices and professional idea. Thanks again.
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April 2022 by Karate Girl
Very attentive service. I made to feel very welcome and not pushed. They answered all my questions and concerns.
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March 2022 by manali upadhye
We bought custom made wedding ring from them. Loretta from their team was very helpful. Due to Covid all transactions were made via phone. She kept us updated and sent us photos of our final ring.. Thank you for everything.. your customer service is wonderful
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March 2022 by Christina
My relatives and I have purchased a number of items from the Fairview Birks location, most recently a ring for myself. In addition to the jewelry being beautiful and high quality, we have always been impressed with and appreciative of the phenomenal customer service we've received both before and after a purchase. Birks truly stands behind the pieces they sell, and the staff at the Fairview location are incredibly helpful every step of the way. Special thanks to Silva and Carlos, who are always so friendly, patient, and helpful. It is truly a pleasure coming into the store and seeing and speaking with them! I look forward to visiting the store and working with the wonderful staff again in the future.
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March 2022 by Sarah Churchill
Be aware that Birks has moved away from providing services and is now a jewellery store but not a full-service jewellers. They used to provide repairs, resizing etc. for non-Birks items (at a cost, but they were reliable) but no longer. Before I was told that they didn't do non-Birks jewellery, I did go through several items and spent a few minutes with someone who essentially tried to talk me out of all the repairs anyhow. They also don't provide much in terms of appraisal - it sounded like it was something I could do, but it's clearly not a service they really do anymore. All my heirloom and family jewellery has always been appraised by Birks and we've have always gone there for repairs etc. as needed. They were never super affordable, but had a good name and reputation and I was comfortable paying up. Disappointing that this is no longer an option. Also disappointed that in the several times I've called them they have never mentioned this change in policy and it wasn't until I'd made a special trip that I was notified of this. I'm sure as a jewellery store they're fine - I've had a ring custom made there before but never bought off the shelf.
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March 2022 by Anouja M
This Birks location has been my family's one and only jewelry store to purchase high end pieces for all occasions. Starting from Carlos the store manager to Arli, Silva, and Raffi they always gave us their honest and best recommendations and opinions when it comes down to selecting the finest pieces. I have been to other locations and no comparison to what this location has to offer in terms of friendliness and professionalism. I recommend this store to anyone who is looking for a small or a major gift purchase.
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March 2022 by Joey dela Cruz
I was very hesitant to go to a Maison Birks store until I had this wonderful conversation with Zulfia. Fast forward -- I went to the store and this team at Fairview Mall are so friendly, and welcoming, and very professional. I really appreciate Zulfia and the other two amazing ladies for making our 10th wedding anniversary so special. This is one milestone I will always cherish. Again, thank you so much!!!
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March 2022 by Darin Perrett
There are not many times in life where you get exceptional customer service but I must say that Arli was unbelievable. She gave me her personal contact number and kept me up to date on a special order I made. I never had to follow up with her as she was always keeping me informed from start to finish. If you are buying from the Birks Fairview location, ask for Arli, she is the best!!!!!!!!! Thank you Arli & Birks for everything