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February 2024 by Brandon Stanley
They were very professional and helpful
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February 2024 by Terry Di Turi
Terrible customer service !!! Do not buy on this site.
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February 2024 by Jami9200 Lee
We had a great experience here!! So many dresses to choose from!! Salespeople were friendly and knowledgeable!! Great selection and we found the perfect dress!! Thanks Maria’s
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February 2024 by Gelene Malow
What horrible service, I asked several times about a particular dress and was told we’re going to look for it and no one came back. Was kicked out of the dressing room well before our 30 minute time allotment. They took away the dresses that were there for my daughter to try on before she even had an opportunity to try them to give them to another client. I was fully prepared to purchase a dress today and spend my money in this store. Another girl tried on 12 dresses and there was no time limit and they walked out of the store without purchasing anything. I have purchased dresses here at this location before and I will never shop here again. Such bad customer service and treated like a number.
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February 2024 by emma doucas
Keith was very helpful and answered all of our questions. She was so sweet and nice.
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February 2024 by Samantha Vassel
Great customer service!
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February 2024 by Andrea Fitzgerald
Natia is the best!
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February 2024 by Saiesha Bhalsod
Really great service! Loads of options to choose from!
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February 2024 by Dayana Santos
Found the dress of my dreams!!! I was getting worried finding a dress in such a short time but a wonderful woman by the name of Natia helped me find THE DRESS!! Love this place! Definitely coming back.
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February 2024 by Ms. Mandy
Had a great experience at Marla's. Kiwi was so helpful and my daughter found the perfect dress. Thanks for everything!
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February 2024 by Kiki
Natia was very helpful in my dress shopping experience
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February 2024 by Regan Jones
Natia was very helpful and patient, great experience
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February 2024 by Bella Quincy
Very good customer service. Found my prom dress at first glance! I love it!!!
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February 2024 by Pie Grant
Absolutely deplorable experience.I had called Marlas as we live over 3 hours away, in regards to prom dresses. I specifically asked on the phone if they had TRENDY, neon pink dresses in a very specific size. The lady on the phone was semi rude but she said they did carry neon dresses in that size.. I then clarified that they need to be in store, in the color and size for my daughter to try on. She again said Absolutely there would be.3 days later we arrive and we walked in and saw neon pink dresses, I had my daughter as well as my daughters 2 best friends with us. We soon realized all the pretty, trendy dresses only came in store in 00,0,2,4 and a few 6's and 8's. I started to panic a little and when I asked where the size 14/16 was the lady took us to the very back, dimly lit, dirty corner with the ugliest most outdated and ruined dresses. My daughter immediately started to cry as soon as she realized what Marlas thought of girls her size.Then we look and there's a HUGE sign that says "plus size" above it. (Disgusting)At thus point I'm angry. I pull a girl aside and tell her I had called and specifically asked for certain color and size of dress and she stood there and blankly stared at me. She then got the manager or owner of the store and they asked me and my husband to come up to the front.Keep in mind my daughter is still visibly upset. The manager gives me some excuse that they can't keep all the sizes in every color in store, when I pointed put she had Absolutely no sizes in my daughter's size in any of the pretty dresses she tried arguing me. She never apologized, or offered to make the situation better (other stores offered to order in ANY dress my daughter wanted to try on, in her size at no cost) and proceeded to tell us.. "she's plus size, that's where we keep the plus size ones."With my CHILD standing there. My daughter looked her in the eyed and said "I am not plus sized at all" and she's not!!After this my daughter went to the car and cried with her Dad while her friends asked if they could try on dresses. The associates barely helped the other girls i had because they didn't like my honesty.Missed opportunity as it could've been a very wonderful sale of THREE dresses with no budgets for any of the girls. We ended up spending our money in London,Ontario with a much more warm, inviting and INCLUSIVE store. I would never bring my children to a store with such atrocious outlook and judgement.Do better.
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February 2024 by Beati Mordu
Hi there, we came here to get a dress for our daughter. The staff, Kerry, was really helpful with patience and recommendations. We really enjoyed the trip in Marlas. Greatly appreciated!
