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September 2023 by Bianca Green
I had a friend visiting from Ottawa who needed a new comfortable pair of shoes and I proposed new balance. In which we went to this location and was helped by an amazing , knowledgeable and kind sales associate named Shar. I didn’t come in for shoes but I ended up ordering the same shoes as my friend the next day. Though the shoes were not in stock she was able to get them shipped to her house back in Ottawa and even advised her of a store that she can go to there. Great experience ! Thanks again!
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August 2023 by Farihah Shah
I had a really great experience at this location. Amos was the fit specialist supporting and was extremely patient and knowledgeable! I had my eye on a few different styles and his product knowledge around fit for each pair made it easy for me to land on the 327s. I've owned the 420s in the past. Would definitely come back this location! Highly recommend.
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August 2023 by Elvin Fabella
I went to NB CF Fairview Mall just to check my shoe size and buy on Amazon Prime Day deal. But with Kate’s accomodating attitude and soothing voice, I opted to just buy 2 shoes at the store instead.I’m relly satisfied with my visit and this review is well deserved by that young soul
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August 2023 by Jorge Gomez
Amos was extremely helpful in finding the right fit and showing me how to tie the shoe due to my narrow heels. Hewas really kind to our 5-year old in finding him a shoe and offering us the discount. We went in to browse but we were so impressed with his customer service that we bought two pairs. Would highly recommend!
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August 2023 by Jamie Eleccion
decided to check out the store for some new runners. Came on a busy weekend and an associate named Alfred helped me out with a pair of 1080s. when I go into stores to try on shoes with my insoles I feel quite embarrassed as I usually have to try on multiple pairs, but Alfred made me feel comfortable and made the shopping experience very painless. He was very attentive to my needs and brought out multiple sizes for me. I will definitely think of this location first when I need new shoes
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July 2023 by Alta Gracia De Jesus
There was an appropriate number of associates during my visit, and no one was left unattended, including me. The store itself was well-maintained and easy to navigate. I want to give a special shoutout to the associate who helped me with my purchase today. She had a happy-can-do attitude that made the transaction special. She was able to provide an alternative since the one I originally wanted wasn't available and I didn't know that I could get the same product in the men's category. Thanks for the creativity! I left the store feeling happy and satisfied with my purchase. I will definitely be returning to this location for my future purchases. Thank you!
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July 2023 by Lori Maresky
Amos was incredibly patient and helpful with my grandmother Brenda. She has been shopping at new balance for years because it is the only shoe that fits her bunions and wide feet. Amos sat with us and tried the different sizes, different styles and advised her to help her find her perfect pair. We are so grateful for his help!
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July 2023 by Iziah Essue
I was in on Sunday and was immediately greeted by a wonderful employee who was quick to help me get everything I was looking for. I believe his name was Alfred. Not only did he swiftly help me find exactly what I was looking for but had some amazing recommendations which lead me to leave with a second pair and a hoodie. I never thought I’d love the clothing line so much as well but Alfred has shown me the way. Overall just an excellent shopping experience
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June 2023 by antivist x
? After so much back & foot pain a long search for a shoe that would help my spinal issues, fit my insoles and worked for my foot width and narrow heel…. A very knowledgeable, friendly caring associate named SHAR at the Fairview Mall location helped save my feet!! ?*^⚡️ great!! I wanted the best in the store and USA ?? made sweet grey 990s but due to sizing / width for my purposes I settled a white pair of 880s. ?? ?️ Shar, damn, she truly knows her stuff!! She also just exudes a genuine interest in assisting the customer find THE BEST fit for THEIR unique footwear needs!!It’s rare to find good customer service and I rarely write reviews… but wow…. when a person goes above and beyond and spends an hour helping you!! Respect is due!!Thanks so much Shar! (You can’t miss her burgundy teased long hair and glasses!) a unique gem ? in the retail field!‼️Bonus: new balance offers a 10% medical discount!! Woo hoo! ?
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June 2023 by Edward Su
First time going into New Balance at Fairview I wanted to in earlier but I didn’t get a chance to visit the mall, to my surprise it was opened when I visited. My sales associate Andrew T was so helpful and kind, I was warmly welcomed, he helped me analyze what shoe was optimal for me. He did a foot scan and some other tests to help me decide what shoe would be the best for me, I ended up going for the 860? It has arch support which really makes walking super comfortable because I have flat feet. 10/10 great customer service.
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January 2023 by P Kaur
The staff are polite but unfortunately, even though they weren't busy, they didn't return my call after I left a voice message. Also, there's not enough variety of stock and staff are not very familiar with it even though the knowledge of shoes, in general, in general was good. They processed my return very fast after I went there in person. So 3 stars for that.
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January 2023 by Katherine Viacrusis
Went on boxing day and was pleasantly surprised to the store not too busy. Staff was very helpful and made sure the size I was getting was the right fit.
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December 2022 by Sung-ha Min
I went with my mother who has been dealing with severe foot problems. Christopher guided us through right from the 3D feet scanning to getting best fitting shoes for my mother. We must have tried 10 pairs but Christopher was exceptionally kind and professional dealing with us. Moreover, Christopher managed to order a couple of extra pairs that my mother wasn't able to try due to inventory issues. We asked him for specific pick up condition. He wrote it all down in his system so the information wouldn't get lost within the store. Once the order was shipped to the store, Christopher gave me a call right away to update me. He is a very well organized salesman paying attention to the detail of customers' needs. Super happy with the shopping experience.
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December 2022 by Joy Reiter
The store manager, Andrew, provides the most exemplary service. He is knowledgeable, thoughtful, kind and always professional. BRAVO!
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September 2022 by harshil turakhia
I visited the store today and got a pair of shoes. The salesperson were very helpful to me. I would give a 10/10 for the service and will visit again soon?