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November 2023 by Paul S
Palazzetti has a wonderful selection of high quality modern furnishings from some of the most reputable and luxurious vendors on the market. But even more impressive is their service level which has been nothing short of stellar. Antar has been working with us for two weeks on configuring and selecting furniture pieces for our new living space. Anyone who's gone through the process of selecting sofa configurations and then fabrics knows how daunting the task can be. But we immediately felt at ease with her and were guided appropriately. After her consultation it became clear that the sofa they had on the floor wouldn't be an ideal fit in our space despite us falling in love with it- any other salesperson would have told us to go ahead with it. We are now in the process of finalizing our custom order from Saba - and despite our numerous questions about fabrics and colours, Antar and team continue to be gracious with their expertise. We look forward to receiving it soon!
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February 2022 by Sogand Namdar
High end furniture store that carries beautiful Italian designs. The sellers were super helpful and professional. Since products are ordered from Italy they have long delivery time but it's definitely worth it.
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September 2021 by Carolyn K
This is one of the best places in Toronto to buy beautiful furniture. The selection and customer service is excellent. Fedra is incredibly knowledgeable about her products and helps you choose what works for your space. Highly recommend! ( CK)
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January 2021 by carolyn
This is one of the best places in Toronto to buy beautiful furniture. I have bought several pieces for our home over the past 5 years and am very happy with all of them. The selection and customer service is excellent. Fedra is incredibly knowledgeable about her products and helps you choose what works for your space. Highly recommend! ( CK)
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January 2021 by carolyn
This is one of the best places in Toronto to buy beautiful furniture. I have bought several pieces for our home over the past 5 years and am very happy with all of them. The selection and customer service is excellent. Fedra is incredibly knowledgeable about her products and helps you choose what works for your space. Highly recommend! ( CK)
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September 2020 by Gaurav
Absolutely terrible customer service. The woman working there was exceptionally rude to another staff member who needed help calculating the size of a sectional. Then she turned on us! We weren't even talking to her but she interjected to say that the way we were designing our room was wrong. She continued on with condescension and rudeness so we just got up and left. You lost a sale today Palazzetti
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September 2020 by Shahrzad A
I purchased a dining set in April, waited 3 months to receive it and it came with a wrong extension, it is now October and I still have not received a right extension. I have not received any updates regarding any of the deliveries from the beginning until I followed up with the store...I assume you could put a rush to deliver the correct extension or give a discount for your errors. I called it a bad customer service after product has been purchased. Waiting 6 months is not acceptable!
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August 2020 by Lindsay F.
Worst customer service ever!!!! Owner was rude and condescending. If I could give a 0 star/do not go here alert, then I would.
