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December 2023 by Todd Tyrtle
Good selection and good prices. However, one must really carefully watch the prices that sale items ring up as. In my experience they almost never come up as correct - coming up as the non-sale price. Even when the promotion is for a month or more the price is never corrected. This means you pay more if you don't watch and if you do watch you spend more time as you wait for the clerks to verify the price is correct and to figure out how to correct the bill.
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December 2023 by A Karbakhshravari
I took my small dog for nail clipping, unfortunately they hurt My dog. And when I saw my dog they apply some white powder for stop bleeding.He said to me it's NORMAL !!!!FOR YOUR CLUMSY WORKS YES IT IS NORMAL .I will never ever take my dog there for such poor service they are not professional at all.
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November 2023 by Patsy Wong
The adoption centre is suck. They don’t know what they are doing. Different answers are provided depending who you are speaking with.I know it’s nothing to do with PetSmart, I just want people to see this review if they are going for the adoption centre. I also gave AVA Pet Rescue a 1 star as well.
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November 2023 by Santosh Jani
A pet salon brand in the heart of compassionate Canada that misses the mark on basic customer etiquette. It's baffling how a brand that boasts a large customer base can let arrogance dictate its customer service approach. Being left in the dark with a flagged account and no proper explanation? Waiting for a manager who conveniently has "left for the day"? That's not how customer relations should work. If they continue down this path, their reputation will surely suffer. They need to remember that a brand's strength is not just in numbers, but in how they treat every individual customer.
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September 2023 by D R D
The options for birds are decent but I can see that it's a great place for those with cats and/or dogs. The prices are higher than buying from elsewhere like Walmart. But what to do? The employees are very friendly and make great suggestions when we ask them questions. I hope the management take care of their staff because they are great at their jobs.
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September 2023 by Jacky
Customer Service Representatives and cashiers are friendly and helpful but not intrusive - you can browse without being hounded which is the exact atmosphere I would love to see at all stores.
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September 2023 by Peter Ehmann
I always get my good girl a bone from pet smart. A cow femur that's the size of her was the latest purchase and needless to say she loved it.
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August 2023 by Erica Babad
We were fortunate to have worked with Stephen for our dog's training, and it was a fantastic experience. Stephen’s extensive knowledge of canine conduct, customized techniques, and focus on positive reinforcement stood out. He also showed genuine care, mainly when we had to skip some sessions. Stephen is the perfect choice if you're searching for a talented and empathetic dog trainer!
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July 2023 by fanny
The store looks great, although not much products for cats.I asked one of the cashiers if they have a certain product in stock and he just pointed at something different without a word! I told him this is the bigger one and not the one I asked for and he said no. I checked the stocking online and asked another member for assistance and he took me where they had the product which was right next to the first staff!He didn’t even bother to look around or check with someone else before saying no! Definitely not coming back to this location
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July 2023 by prodbydraco
Recently went into this store to buy some supplies for my cats, and was not happy with one of the associates (He was tall with brown hair). He was very rude and didn’t know basic manners towards both employees and customers. The employees at checkout were nice, however the initial interaction really made me upset and not want to come back.
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July 2023 by M.A. Mother of MK Pupperoonies Woofmasterflex P.M.
2023 update: Jillian was so lovely and kind helping us pick out a bunch of toys and treats for Maya's 3rd birthday. She went above and beyond to find the best products and value for us. Thank you so much!Incredibly helpful staff and overall experience.I had a pretty complicated transaction (including return and store credit) that was delayed because of the lockdowns, a few miscommunications, and technical issues with the online website.I spoked with Michael (#597652) multiple times (on the phone and twice in person) and he was very helpful.I totally understand that the transaction, the transfers, and the overall handling of the situation must have been equal parts complicated and frustrating for everyone involved (myself included). Some of the issues were because of how the website works in conjunction with the store credit merchandise cards which was out of everyone's hands.But regardless, Michael was very patient and respectful throughout every single transaction. He explained the process and limitations and went above and beyond to ensure that the problem at hand was solved.I also spoke to another store associate (#597652) and a corporate associate during this process, and they were all also very empathetic and patient in hearing me out and ultimately redirecting me back to Michael who sorted everything out.Other staff here have always been incredibly friendly and helpful to me and my Pupperoony. We have always had very positive grooming experience here as well.For customers and specifically dog owners here, I do not recommend changing your dogs food in general, but if you're concerned about variety in your dog's diet, the most important tip I have is to try smaller bags of food when integrating new foods. Because the bigger bags are more likely to be more expensive (and ultimately wasteful) if your dog refuses it.
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July 2023 by Elza Zaza Beneda
Convenient shops near the subway ttc, just a minute to yonge street , nice associates, would love it if they still have the groomers for the cat's, a bit higher prices of products compared to some other shops
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June 2023 by Evan Silcox
Great people. Wide range of foods and toys and gear for cats and dogs, Lots of different types of fish and usually some smaller mammals for sale. Staff are very knowledgeable and care about people's pets.
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June 2023 by Moonlight Mahtab
I always go there to buy crickets for my little dragon, the staff are always friendly, and they have good crickets. Parking is a bit of a struggle but try the parking lot on the side street.
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May 2023 by Melvin Chien
Staff have been very friendly each time I've visited. Parking for curbside pickup is very limited and can get quite busy, but usually works out with some patience. I did notice that some items are priced higher in store than online so keep an eye out.
