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February 2024 by James Alderton
Customer service is incredibly rude. We received 5 damaged pieces out of 6. There was no protective packaging upon delivery. They were just loosely laid in the back of the delivery driver's truck. We reported the damage once the delivery driver left and were immediately blamed for mishandling the product when we hadn't even moved it from where the delivery driver left them. They reluctantly gave us a partial refund $100 out of over $1000 just for us to peel the film off and for 2 of them to be completely scratched and unusable. Probably scratched as a result of shifting around in the back of the truck without being tied down or without any protection on the top or bottom. They didn't respond to our emails about these issues and then when we finally called they said it was our fault for not handling with care. Which we handled it with much more care than their delivery driver demonstrated. When moving them we laid them on a ridgid board of MDF with a moving blanket wrapped around and at least 2 people to handle the product together. We left the protective film on until the end of the project to keep them protected but when calling to get the 2 severely scratched and unusable pieces replaced they told us that it's "obvious" that we should have removed the protective film right away which if that's the case they should inform their customers that that is their expectation. Products are poor quality but the customer service and care is abysmal. We wouldn't recommend this company to anyone. Every owner/employee we spoke with needs management training and an attitude adjustment. We're now out over $400 and are having to find an alternative supplier because this company isn't worth a 2nd gamble.
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February 2024 by Brad Ritchie
Dealt with Lawrence through email. Pricing was good, service was quick and responsive. Product was packaged well and was shipped without issue.
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February 2024 by Paul Walker
Sent me the wrong colour of plastic and two separate agents gave me the runaround when I phoned to ask for a replacement.They've taken my money without sending me what I ordered, but at least I can leave a negative review.If anyone from Plastic World is reading this, the order # is 25417 and I'd still appreciate a replacement, thanks.
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December 2023 by Bonefied Realdeal
Had two pieces delivered that had been left by a 3rd party delivery service that they sent. After installing the mirrors I pulled the film off to realize that they had been scratched from top to bottom the entire mirror looked as if it had been dragged across a bed of nails. I reached out and they said because I had “worked with them” meaning I put glue on the back and stuck them up they are taking no responsibility. They were delivered with only paper wrapping and with the mirror sides facing out instead of what I think would be common sense to put the important side on the inside. So I’m out roughly $700. Do not deal with this company I would advise they are completely incompetent and will look for any reason like “working with it” as a scapegoat. How do you not protect a delicate item being shipped?
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December 2023 by Roda
Good range of supplies. I like this place. I've shopped here a good handful of times since 2017.Some reviews say bad customer service but I'd disagree. I've come here and made mistakes in my order and the staff fixed it for me with no complaints, even when it was a bit of a hassle for them. They've done cuts for me when requested. Overall I'm happy with the service I get here.The service can be a bit 'slow' for people these days because we live in this hyper-fast selfish world nowadays, but if you have even a little bit of patience you'll realize that the staff work at a totally reasonable pace. I think it's the customers in a rush that are unreasonable. Just come knowing what you want or browse their showroom and be patient.Overall, it's my go-to spot for all plastic needs.
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December 2023 by Guido Ciardullo
I had a great experience from calling with questions to going and getting my product. They offer a level of customer service that almost feels like I went 20 years back in time. It was a very pleasant interaction.
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October 2023 by Brydon Gibson
Good and responsive - I ordered 15 yards of glass and had to ask for a custom quote because the shipping calculator was overestimating. They were quick to put together an order, however the quote was for a 58 pound box - I paid a lot in shipping but it was still cheaper than other suppliers. The conversation implied they were shipping rolls of glass, so I was a little disappointed to see it come folded. This isn't a big deal for fiberglass, but would be unacceptable for any visible fabrics like carbon fiber.Will likely order from them again, however with caution knowing the caveats above. I have not wetted out the glass to see how good of an e-glass it is, but I'm not advanced enough to care
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October 2023 by Karl Gingerich
Great prices for Coroplast sheets. Ordered online and picked up with no issues.
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August 2023 by PKGreen Services
We have recently found this business (Plastic World) for all of our Acrylic needs and are extremely happy with their product, customer service & delivery time(s). We've been returning customers and will continue. Highly recommended!!
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August 2023 by Canadiana North
Never went to a place so disinterested... refused to make a suggestion or recommendation for a simple epoxy resin...This, after wasting my time driving to the west end... should have understood that they weren't interested when they didn't answer the phone...I'm sure from other reviews that they will have some complaint about my rating, but since I was una le to spend the 1000 bucks or so I was planning, and now my project will be behind, I don't care...
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June 2023 by Dimitri BB
I need pice of plastic glass 7inch by 10inch. And some glue. The guy was very knowledgeable. They cut it in 3 min. And all together costed 17$.
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May 2023 by Kim Myrskog
Great place to buy various plastics and plastics manufacturing supplies...The prices are good and service is precise.............i don't like their website........however, I do like shopping with them and will to continue to do so
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April 2023 by Alexander Wimbush
I have been buying from plastic world since 2018, both in a professional capacity on a number of jobs and for personal projects, and the process has always been easy and seamless. They are real pros and a delight to deal with.
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March 2023 by William Paré
I ordered an acrylic tube and it was shipped within one week. It arrived unusable because it was broken everywhere and the staff did not protect it for shipping (this is a really fragile material to deal with).BUTI contacted Catherine from customer support and they sent me another one duly protected the next week free of charge. It arrived in a perfect state.Customer support is perfect but I suggest the packaging staff be more careful when packing orders.Thanks again!
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March 2023 by Kevin Farlie
Reasonably priced plastics, resins, and other materials for composite construction. Showed up to pick up an order, realized I needed a few test pieces of polycarbonate and acrylic and the friendly guy behind the counter cut them for me right then and there!
